Improving Healthcare Quality: System Evaluation and Recommendations

This report evaluates the effectiveness of systems, policies, and procedures within a Local Authority healthcare facility in West London, emphasizing the importance of these elements for building goodwill and ensuring patient satisfaction. It examines the roles of family members, care workers, and external stakeholders in developing and assessing these systems. The report analyzes factors contributing to quality achievement in health and social care, highlighting the contributions of various stakeholders in providing feedback, delivering optimal patient care, and ensuring adherence to guidelines. Furthermore, it addresses the challenge of infectious diseases like MRSA and proposes recommendations for improving service quality, including gathering patient feedback, adopting new technologies, and addressing staff efficiency. The report concludes with references to relevant academic literature.

MANAGING QUALITY
LO:3

3.1 Evaluating effectiveness of system,
policies and procedures
Local Authority facility which is in West London has their own
system, policies and procedures for performing their task and
duties. This hospital organization is focusing on develop
goodwill in the eyes of potential individuals with their
effective treatments and operations. It is really important for
hospital venture to implement good systems, policies and
procedures as employees will come to know that which task
and duty they have to perform in order to satisfy their patients
as well as organization needs. The varios roles adopted in
developing procedures and policies of the firm will be:

Conti...
 Family member: I will be well versed with my rights and
duties in oredr to demand services and analyse the qualuity of
services provided to my family memeber. I will also enhance
my knowledge about policies and procedures through
organzational system. I will provide effective feedback for
the organzational policies and working system.
 Care worker: I will focus on innovation in technology to cure
patients, erasing or minimizing the errors with employee’s
effective performance, by getting feedback from patients on
their treatments as well as from all the potential stakeholders
of mentioned organization. I will also abide the
organizational policies and work within regulatory
framework.

Conti..
 External stakeholder:I will closely assess the qulity of
services of teh comany and compare with the industry
standards in oredr to develop an effective idea about
organzational perfromance within the market. I will keep a
check on how organization treat its employees at an
affordable fee otherwise hospital will lose their potential
clients if next time patients got sick.

3.2 Analysing factors for achievement
of quality in health and social care
There are various factors within hospital venture which leads to
achievement of quality in health and social care. The
contribution of various memebrs will be:
Family memeber: I will contribute in the health care organzation
by giveing my clear and effective feedback on the working
system of teh orgntion. I will closely observe the services as
my role will be to seek services and analyse wether they are
being provioded in time or not. Moreovbe i will also keep
checking on the servioce level of other hospitals to create a
comparative analysis for the same.

Conti...
Care worker:I will work hard to deliver best services to my
patients. I will analyse the organzational operations and
services of the firm in oredr to dela with the health inequalities
of my patients. Moreover i will adopt the empathecal appraoch
toeards the patients and their families to ensure their fast
recovery.
External stakeholder: I look over doctors and nurses to provide
best of the services to patients. I will check that the hospital is
providing better management and talented doctors and nurses
within hospital organization to provide best of the services to
their patients which will increase mentioned organization
revenue and will develop a healthy image. I will analyse
guidelines and restrictions which every individual within
mentioned organization have to follow.

3.3 Recommendations for improving
quality within organization
Different ways identified with the help of which significant
improvement in the service quality of HSC can be carried out:
 Service user:
 Care worker:
 External stakeholder

3.3 Recommendations for improving
quality within organization
Right now hospital organization is facing a major issue of
infectious disease Methicillin-Resistant Staphylococcus
Aureus (MRSA) which doctors, external agencies and
government has to find a proper and scientific solution. This
infectious disease is slowly and steadily flowing within the
hospital which results into rise in number of patients at the
hospital premises. Further, doctors have to go look towards
patients who are leaving in residential care as well. Different
ways identified with the help of which significant
improvement in the service quality of HSC can be carried out.

Conti..
Service user: I will ask my attender about what changes they will
incorporate in the hospital they can make relative changes for
the betterment of hospital premises as well as for the health
organization.i will also suggest about the issues and problems i
faced while the treatemnt to help teh organzation in improving
the same.
Care worker: I will to improve focus on improving overall
health care service, by taking timely feedback from patients
regarding the treatment they got within the hospital by doctors
and nurses. Moreover be dedicated for the work they have got
as maximum satisfaction of patients will lead towards more
individual satisfaction and developed goodwill in the eyes of
individuals

External stakeholder: I will update the hospital with new and
latest technologies and policies that has been incorporated and
adopted within the industry. I will also suggest the firm about
issues related to staff efficiny and finanacial aspects. I will
threaten the hospital if needed to enhance thesevices of the
unit.

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