This report delves into the critical aspects of quality management within the healthcare sector, examining the diverse perspectives of stakeholders, including service users, healthcare professionals, and regulatory bodies. It analyzes the roles of external agencies such as the Care Quality Commission (CQC) and the National Institute for Health and Care Excellence (NICE) in setting and enforcing healthcare standards. The report assesses the impact of poor service quality, providing insights into how failures in care delivery, such as misdiagnosis and inadequate treatment, affect patient experiences, hospital reputations, and legal repercussions. Furthermore, it explores methods for measuring and implementing quality systems, and evaluates potential barriers to delivering high-quality health and social care services, including resource limitations, staff negligence, and cultural and legal obstacles. The report also examines the effectiveness of existing policies and procedures, and suggests strategies for improving quality within healthcare settings, emphasizing the importance of patient rights and the need for continuous improvement in service delivery.