Evaluating and Improving Quality Service in Healthcare: A Report

This report provides a comprehensive overview of quality service within the healthcare sector. It begins by highlighting the importance of measuring performance, ensuring service transparency, and prioritizing patient rights and safety. The report then delves into various aspects of quality service, including the need for constant communication with patients and the implementation of quality systems. Furthermore, it addresses potential threats to quality, such as rapid technological advancements, financial constraints, and the importance of enthusiastic and well-trained employees. The report emphasizes the need for healthcare organizations to adopt a patient-centered approach, focusing on human connection rather than solely on profit, and concludes by referencing key literature on the subject.

MANAGING QUALITY

2.1 Existing standard in health and social care industry
• The HSC were given certain measurements using
which they can measure their performance index
and check their development.
• The service must be informed about the service they
going to be provided.
• HSC should be helped when they are implementing
their duty in respective of human rights and equality.
• Enable the evaluation of quality and safety of HSC
service.

• Developing a corporate leader and an
organisation which is liable towards their users.
• A risk-free and an effective care should be given to
the service users.
• A customer tends to retain their business relation
with those organisations which are very much
approachable and offers a flexible service. So
these two attributes are very much appreciated.

2.2 Different proposition to apply quality service
• Nourishing and aiding to quick improve health
of the users is next theme on this list.
• Users should be informed about the service
through constant communication. This is the
last theme on this list (Posavac and E. 2015,
p.9).

2.2 Different proposition to apply quality
• Quality system
• TQM
• Benefits of applying quality system

2.3 Potential threats while delivering quality
services in health and social care services
• The rapid change in technology
• Lack of financial support or uneven flow of
capital
• Lack of enthusiastic employees

Contd..
• The rapid change in technology is the single
biggest threat to the health care organisations.
These new technology often comes with huge
price tags which many organisations are
unable to afford. Due to the lack of cutting
edge technology, the opinion of the service
user may rapidly degrade about the
organisation.

Contd…
• To compensate this problem many health and
the social organisation rely on donation which
is yet again a very unstable and unreliable way
of gathering funds which hamper the growth
of the organisation (Wimo et al. 2014, p.310).

Contd…
• Lack of enthusiastic employees and lack of
proper training upsets the growth of the
organisation.

Conclusion
• The health and social care service are a very
noble organisation. Their service is required to
improve the health and led a good life. So it is
very important for them to improve their
quality of service. The health and social care
organisation must not develop the concept
and mentality of making a profit only rather
they should try to connect with their
customers in a more humanly way as possible.

References
• Wimo, A., Ballard, C., Brayne, C., Gauthier, S., Handels, R., Jones, R.W., Jonsson, L.,
Khachaturian, A.S. and Kramberger, M., 2014. Health economic evaluation of
treatments for Alzheimer s disease: impact of new diagnostic criteria. ′ Journal of
internal medicine, 275(3), pp.304-316
• Posavac, E., 2015. Program evaluation: Methods and case studies. Routledge.
• Tarquinio, C., Kivits, J., Minary, L., Coste, J. and Alla, F., 2015. Evaluating complex
interventions: Perspectives and issues for health behaviour change
interventions. Psychology & health, 30(1), pp.35-51.
• Mertens, D.M., 2014. Research and evaluation in education and psychology:
Integrating diversity with quantitative, qualitative, and mixed methods. Sage
publications.
• Fink, A., 2014. Evaluation fundamentals: Insights into program effectiveness,
quality, and value. Sage Publications.
• Oliver, R.L., 2014. Satisfaction: A behavioral perspective on the consumer.
Routledge.

THANK YOU