Healthcare Service Process Analysis and Operations Management Report

This report provides a comprehensive analysis of healthcare service processes through the lens of operations management. It examines the flow of information and materials, focusing on patient care, from initial registration to diagnosis and treatment. The report highlights the importance of efficient processes, particularly in the context of emergency rooms, and explores the impact of disruptive technologies on the healthcare environment, including considerations of wireless sensor networks, cloud computing, and automation. The analysis also considers the strategic implications of operations management, including the alignment of operational strategies with institutional missions and the role of technological advancements in improving patient outcomes. Furthermore, it discusses the need for adaptability and the use of tools like value stream mapping to optimize service delivery. The report emphasizes the need for effective management of resources and the integration of technological innovations to enhance the overall quality and efficiency of healthcare services.

OPERATIONS
MANAGEMENT
Critical review of service process map of healthcare

Identification of the critical
operations management
• Information flow is depicted with hospital records information
treatment and attending the physician
• The important consideration of patient’s history of the vital
statistics and insurance information
• The information flow is considered from attending nurse to doctor
examining patient
• Material flow is taken into consideration with attending of the
nurse, going to the waiting area, nurse examining the patient and
doctor examining the patient

Identification of the critical
operations management
• Material flow is also evident with nurse bringing the medical
supplies, doctor testing the patient
• “The departmental information relates to the diagnosis and
departmental information”
• “The emergency room mapping needs to be considered with the
efforts of the increasing the flow of capacity constraints which are
seen to be related to the various activities”
• “Value stream mapping is understood with the nature of the
insurance information, attending the physician, departing
instructions and information passed to the diagnosis and departing
institute”

Evaluation and articulation of
the principles
• Disruptive technology includes the techniques such as “quality of
life of people, global economies, business models of companies”
• The technological constraint is recognized as the main hurdle
which may affect the disruptive technologies altering the process
map
• It is important to keep track of the orders may be significantly
affected with the poor information management

Evaluation and articulation of
the principles
• Technology is further considered with the different types of the
innovations and the adaptations of the various technologies related
to the work flow process
• “The decision makers also need to consider the disruptive
innovations which may influence the overall value chain and
capability of the organization”
• The factor to the process map needs to be considered with the
technological constraints such as “wireless sensor network, Printer,
cloud, internet and automation process” of the knowledge work
• The main changes in advanced robotics which may make significantly
affect the operating time and waiting time of the patients

Critical evaluation of the role of operations
management in the strategic management
of the organizations
• The clinical emergency practice is dependent on the administration of the
ED
• “The value of the operations management and the approach to the
management is evident with the institutional mission/strategic plan and
expectations of the CEO in improvement of the emergency services”
• “The dynamics of the organizational change and the service management
is considered with the systems approach and selected management tools
“
• Operations strategies are considered with the “availability and quality of
material and infrastructure resources for the team to operate for the care
of patients with complex needs”

Critical evaluation of the role of operations
management in the strategic management
of the organizations
• “The visualization needs are also seen to be considered with the
important terminologies which are measured with the overall
strategical implementations”
• Changes to the adaptation in the technological aspects are considered
as per the pre-analysis phase, by means of floating reading
• “The operations management plays a deciding factor for the collected
material and systematized exploration of the materials”
• “The coordination among the empirical structure of the materials is
composed with addressing of the challenges encountered by the
management”

Thank You