Report on Service User Needs and Professional Responsibilities

This report examines the needs of service users, particularly those with protected characteristics, within the healthcare setting. It outlines the duties, roles, and responsibilities of nurse assistants, highlighting the challenges and rewards of the profession. The report emphasizes the importance of the relationship between professional groups and service users, referencing relevant policies and legislation such as the Equality Act 2010. It provides a recommendation for developing professional performance by setting fair standards and discusses the benefits and challenges of interprofessional collaboration. A reflection on personal experiences underscores the value of teamwork, effective communication, and the impact of providing equal opportunities to all service users in enhancing healthcare services. The report concludes by emphasizing the significance of continuous learning and adaptation within the dynamic healthcare environment.

Individual Film
Presentation and
Individual Written
Commentary

Table of Contents
Needs of a service user group with a protected characteristics...................................................1
Duties, roles and responsibilities of nurse assistant along with difficulties and joys..................1
Relation between professional group and service user group with protected characteristics......1
Relevant policy and legislation of service user group with protected characteristics.................2
1 recommendations of developing performance of professional role.........................................2
Benefits and challenges of working inter professionally with other team workers.....................2
Reflection on own experience.....................................................................................................2
REFERENCES................................................................................................................................4

Needs of a service user group with a protected characteristics
Services user can be any individual who uses services given by companies as in the
context of NHS, it can be said that services users refers patients as they take services given and
provided by NHS and health care departments. There are some protected characteristics which
need to have. It includes: age, gender, religion, race, belief and others on which basis nurse
assistants and professionals need to give equal opportunities and healthcare services to service
users (DeLong and et.al., 2017). There is requirement of services user group with all discussed
protected characteristics in order to help children with special needs as it can help them out in
maintaining diversity, motivate them, make them feel valued and prevent them against
discrimination.
Duties, roles and responsibilities of nurse assistant along with difficulties and joys
Nurse in NHS and healthcare department plays an important role in helping children with
special needs by protecting them against disease, providing access to healthcare, education and
other services. There are several duties, roles and responsibilities which they play include:
 Taking care of services users and patients by taking their vital signs.
 Keeping their room clean, serving meal and dress them.
 Setting up medical equipments which are required by Doctors along with assisting some
medical processes.
Tasks of nursing assistants is not easy as they face several problems such as: due to shortage of
staff they face problems of work load, extra working hours, workplace hazards, violence, dealing
with different types of patients, bullying and harassment etc. Some opportunities which they get
is it can make them strong as they can do anything and deal with any one. Working with
different patients and doctors they increase knowledge and relation as well.
Relation between professional group and service user group with protected characteristics
In the context of equality act or protected characteristics, it can be said that it protects all
services users or patients or disabled people as well as children with special needs against direct
as well as indirect discrimination. As per the protected characteristics or equality act 2010,
professional group like nurses, medical assistant, physicians and others have legal as well as
moral obligations towards service users and they have to play their duty of care (Bachmann,
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Michaelsen and Vatne, 2019). They are also responsible for respect for all services users, their
dignity, culture, values, and beliefs through commitment to principles.
Relevant policy and legislation of service user group with protected characteristics
Equality act 2010 is one of the best legislation which can protect services users especially
to disabled people to protect themselves against bullying, harassment, discrimination on the basis
of their disability. All other services users can also prevent themselves against discrimination on
the basis of their race, gender, age, cultural background and others (Greenberg, 2017).
Public organizations and organizations which provide services to people like
transportation, NHS and others are also responsible to treat all services users in an equal manner
and promote diversity. It is important for nurse to make children with special needs and
handicapped children to make them feel motivated and valued and make them feel pleased.
1 recommendations of developing performance of professional role
There is one common recommendation which is required to suggest to physicians, nurse
assistants and others professionals in NHS is to set a fair performance standards. Setting a fair
standard for healthcare allows them to make patients feel comfortable, valued, motivated and
also improve their self-esteem and morale (Vainieri and et.al., 2016). A fair standard also allows
professionals to improve their healthcare services and image in the eyes of services users.
Benefits and challenges of working inter professionally with other team workers
Working with other team members allow team members to increase their skills and
knowledge relevant to their field. It also allows them to decrease errors in the process of their
work and improve quality of services provided to services users. One main difficulty which they
face is languages barriers and difficulties in communicating, understanding perception of all
members (Evans, 2017).
Reflection on own experience
In the context of nurse assistant and medical assistant I can say that setting a fair standard
performance plays an important roles. There are several ways by which professionals can
improve their health care services but one of the main key of success and development of
performance of professional is setting a fair standard of performance and promoting diversity at
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workplace. While working with NHS and other healthcare department I found that providing
equal opportunities to all services users play an important role as it does not only prevent
services users against discrimination but also improve relation with professionals and it also
allows them to cooperate with professionals and nurses in an effective manner. It overall affects
their health care services and improves their health to the great extent (Rand and et.al., 2019).
Further, I can also say that team working also plays an important role in providing
effective services to children with special care and needs as it allows all health care workers in
making them able to share their views.. Healthcare is one of the department where, all staff
members require support of each others for reducing errors, dealing with critical patients,
improving health if patients and improving relation with each others as well. Team working with
other group members and staff allows all to increase their skills. I found that team working
helped me out in increasing all those skills in which I was not good. It increased my decision
making and problem solving skills. I also found it easy to deal with critical patients and the way
o f dealing with them with the help of communication and influencing skills. Maintaining an
effective relation with services users also allow professionals to be energetic and refreshed at
workplace as due to workloads they face problems but improved relationship and cooperation
from services users make them feel pleased at workplace (West and Markiewicz, 2016).
I can say that working as nurse assistant and any job role in healthcare is one of the best
decision because it gives several opportunities as it allows us to deal with all type of patients, tell
us different ways of solving problems and importance of having patience at work etc. All staff
members who have worked in healthcare department can work anywhere because they know
how to work under pressure, how to complete extra working hours etc. It makes an individual
strong and allow them to improve their image in the eyes of services users.
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REFERENCES
Books and Journals:
Bachmann, L., Michaelsen, R. and Vatne, S., 2019. Professional vulnerability in mental
healthcare contexts: A focus group study of milieu‐therapists’ experiences. Nursing
open. 6(3). pp.1076-1087.
DeLong, M.R. and et.al., 2017. Protecting sensitive research data and meeting researchers needs:
Duke University's Protected Network. arXiv preprint arXiv:1710.03317.
Evans, S., 2017. The social worker as transdisciplinary professional: A reflective
account. Australian Social Work. 70(4). pp.500-507.
Greenberg, R., 2017. The Particular Social Group Requirement: How the Asylum Process Is
Consistently Failing LGB Applicants and How an Evidentiary Standard of Self-
Attestation Can Remedy These Failures. U. Md. LJ Race, Religion, Gender & Class. 17.
p.147.
Rand, L. and et.al., 2019. Understanding and using patient experiences as evidence in healthcare
priority setting. Cost Effectiveness and Resource Allocation. 17(1). pp.1-13.
Vainieri, M. and et.al., 2016. How to set challenging goals and conduct fair evaluation in
regional public health systems. Insights from Valencia and Tuscany Regions. Health
Policy. 120(11). pp.1270-1278.
West, M.A. and Markiewicz, L., 2016. Effective team working in health care. The Oxford
handbook of health care management. pp.231-254.
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