Skills for Learning in Care: The Importance of Emotional Intelligence

This report delves into the significance of emotional intelligence within the healthcare sector, emphasizing its role in enhancing learning and patient care. It reviews various sources to assess the currency, credibility, scope, and intended audience concerning emotional intelligence in healthcare. The report evaluates the five dimensions of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and relationship management—and their impact on healthcare professionals. Furthermore, it includes a personal development plan designed to cultivate personal qualities essential for employability and professional growth. The analysis highlights how emotional intelligence contributes to improved job satisfaction, better teamwork, reduced stress, and enhanced patient satisfaction within healthcare settings. The report concludes by underscoring the importance of developing and applying emotional intelligence skills to foster a positive and effective workplace environment.

Skills for Learning in Care

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Reviewing the sources of information about “The importance of Emotional Intelligence in
health care”..................................................................................................................................3
TASK 2............................................................................................................................................5
Evaluating the topic “The importance of Emotional Intelligence in health care” along with its
five dimension.............................................................................................................................5
TASK 3............................................................................................................................................8
Personal development Plan..........................................................................................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In order to provide proper care to others, there is a need to have an effective skill that
helps to improve the learning and take care of others. Similarly, the present study helps to shed a
light upon different skills that required to provide care and determine essential sources that need
to be review to address the question. The study is divided into three parts where in first part,
different sources will collect about the topic ‘The importance of Emotional Intelligence in Health
care in order to evaluate its currency, credibility, scope and intended audience. Further, in second
part, study will provide an in-depth account of all five dimension of emotional intelligence. In
last part, report will develop a personal develop development plan that helps to reflect the
personal qualities that is necessary for employability.
TASK 1
Reviewing the sources of information about “The importance of Emotional Intelligence in health
care”
Website
1.Why Emotional intelligence is important for health care Summary: The website helps to determine the importance of emotional intelligence and
this in turn assists to generate the effective outcome and assess different benefits of using
emotional intelligence within a business. Currency: the website was published in 2017 which is recent because from that the term
emotional intelligence evolved (Why Emotional Intelligence is important for healthcare,
2017). Credibility: The selected source is credible because it helps to identify the factor to
determine top talent in healthcare in order to create awareness about emotional
intelligence. The source is trustworthy, as the author Antique Nguyen wrote many article
in healthcare industry. Scope: The scope of this website is to identify the dimension of emotional intelligence
and need of recruiting emotional intelligence within health care. This helps customer and
employee to understand the importance of emotional intelligence.

 Intended audience: it will be customer and health care professionals like nurses,
professionals.
2. Importance of Emotional intelligence in health care Summary: The chosen website explains the importance of emotional intelligence (EI)
and with the help of different reason, the chosen source assists to determine the meaning
of EI and also help to identify the need of using EI. Currency: It was published in 2019 and that is why, it reflected that it provides current
and authentic information (The importance of emotional intelligence in healthcare,
2019). Credibility: The selected source is written by Ruyonga Dan who provide the authenticity
of a source because provide valid information that helps to generate better outcome. Scope: The scope of this website is to determine the importance and definition of EI so
that its benefits and drawback within healthcare industry can be evaluated. Intended audience: The intended audience for the study are healthcare professionals and
patients.
Journal Article: Emotional intelligence in health care Summary: The article provides the importance of using emotional intelligence and also
shown that emotional competencies that can be effectively developed. That is why,
professionals can take an advantage of this to become more successful and enhance their
professional growth as well. Currency: The article was published in 2019 which reflected that it provides current
information and reliable data as well (Skarbaliene, 2019). Credibility: The article was written by Akelita Skarbaliene who actually provide the
authentic source so that it assists to generate the better outcome pertaining to importance
of EI in a healthcare. Scope: The article helps professionals to understand the important of EI within a
healthcare industry that helps to generate effective results. In this article, scholar shed a
light to the need of developing personal EI so that it helps to generate better outcome in
financial and non-financial term.

 Intended audience: The audience are other scholars, professional health cares etc.
Textbook: Emotional intelligence in Health and Social care: A guide for Improving human
relationship Summary: The book consists of all the factor and benefits of using EI in the workplace in
order to generate the better outcome. With the help of different examples, the book also
determines the need of using EI in the workplace. Currency: The book published in 2018 where all the key elements are discussed that help
to determine the importance of EI in health and social care (Linsley, 2018). Credibility: Book written by Paul Linsley who actually started their nursing career as a
general nurse and gain valuable experience. Through this, he wrote a book where
importance, pros-cons and lie example discussed to create an awareness about topic. Scope: The book is beneficial to all the professionals who work in health care industry.
Also, all the different industry is also beneficial to different companies working in this to
generate an effective results and implement the same within workplace. Intended audience: Professionals, patients and nurses.
TASK 2
Evaluating the topic “The importance of Emotional Intelligence in health care” along with its
five dimension
According to the view of Goleman (2021) emotional intelligence is an ability that helps
to understand the use as well as manage own emotion in a positive way that helps to relieve from
stress and communicate the same to others easily. In addition to this, it is important in the
workplace, as it helps to generate the effective results and decrease the chances of conflict as
well. Overall, it helps to improve job satisfaction because by understating other’s emotion, it
helps to retain employees for long term. The recent example in a healthcare industry also shows
that during a meeting of all professionals, when one person speaks and other listen, assists to
analyze the behavior of all the employees in order to make the decision effectively. Moroń and
Biolik-Moroń (2021) examined in their study that EI help healthcare organizations in order to

deliver the better service to attain superior outcome and gain competitive advantage as well. For
that, most of the businesses also offer training session which help to generate effective result and
improve communication between the people lead higher patient satisfaction as well.
In addition to this, a high EI always help to build the relationships and generate an
effective result to improve the overall performance, also gain better outcome. With the help of
effective EI, it lower down the stress and also burnout of health care professionals in different
ways. Thus, it provides understanding with regard to patient’s emotional reaction to a treatment
that also lead to increase the patient satisfaction. Dasborough and et.al., (2021) also investigated
in their study that it provide better teamwork opportunity for the company where employees with
higher EI automatically work better as a team. Thus, they can adjust according to the working
environment and that is why, it helps to improve the overall performance. Moreover, with the
help of this skill nurses and other professionals can easily cope up with the conflicts. This in turn
assists to reflect that it helps to improve overall performance of a company so that it can stay
ahead in competition.
Kuk, Guszkowska and Gala-Kwiatkowska (2021) shared their views with regard to
Emotional Intelligence where five dimensions of EI are reflected that helps to improve the
overall performance. These dimensions are as mentioned below:
Self-awareness: It occurs when an individual knows own feeling at that particular
moment and also with their own preferences, they make decision. In this, they have a realistic
assessment of own abilities and a well-grounded senses of self-confidence so that range of
effective measures can be taken (Ahad and et.al., 2021). Or it can be also stated that with the
help of this dimension, individual can understand own moods, emotion that help to build a self-
confidence in order to take own responsibility. That is why, it can be stated that with the help of
this dimension, individual can manage own views and make decision accordingly.
Self-regulation: It is the ability to control all the emotional impulse as well as moods that
also involves the ability to suspend judgement and then delay the action as well. This also assists
the individual to handle emotion so that they can reach to a defined goal and also recover well
from an emotional distress (Vega and et.al., 2021). That is why, the dimension might help an
individual to regulate own emotion so that effective result can be generated.

Motivation: Within veterinary professionals, the motivation plays an important role
because it helps to understand the things in better way and encourage them to meet the defined
aim at a workplace. In addition to this, to meet the aim, an individual always need a motivation
that assists to change their mood and generate a sense of work. Similarly, it is a dimension that
helps an individual to make themselves inspire and also appeal to followers meet the target
(MacCann and et.al., 2020). This type of dimension is mainly found among leaders so that they
can manage the work and pays attention to others so that they help to attain the defined aim. In
healthcare professionals, it has been analyzed that transformational leaders always inspire their
subordinate and to meet the aim by communicating the same.
Empathy: It is an ability that helps to understand the emotional make-up of other people
in which the skill is required to treat the people as per their emotional reaction. Through this, an
individual is able to maintain the relationship with others who mainly come in to contact at daily
basis. Therefore, it can be stated that it is all about sensing what other people are feeling and
being able to take their views so that cultivating the rapport in order to make effective results.
That is why, individual must possess effective this skill that helps them to understand the
perception of others in order to generate the effective results a sense of belongings can generated.
Relationship Management: It is all about handling the emotions in a workplace in well
manner so that individual can manage the situation and enhance the network as well. This skill
also helps to solve the dispute among individual and urges them to work in a team so that
environment can be positive (Mattingly and Kraiger, 2019). With the help of this dimeson,
individual are critical for transformational leadership and that is why, it does not used in most of
the cases. Also, it has reflected that with the help of this dimension, individual can determine the
ways through which emotions can be handled. This assists to derive better outcome because EI
always help to think better and derive better outcome in order to improve the results.
Kotsou and et.al., (2019) also investigated that with the help of EI, individual can uses
the empathy and further understand how to handle the social interactions at a work. This helps to
improve the self-awareness and makes a self-control so that effective results can be generated.
However, it can be stated that the emotional intelligence always affects the quality of lives
because it influences the behavior and relationship. So there is a need to focus upon this aspect
so that it does not cause any negative impact over their views. Along with this, EI also helps the

individual to communicate in better manner that helps to reduce the anxiety and stress so that
relationship can be improved that affect the behavior of an individuals. That is why, there is a
need to use the skills in an effective manner that helps to create a better outcome and it help to
improve the workplace environment so that effective results can be generated.
TASK 3
Personal development Plan
Personal development plan (PDP) is that action plan which individual can use to identify
the goal that need to be attained. Through this, individual is able to understand the strength and
weakness, so that effective action can be taken in order to meet the goals within a defined aim
(Bintani, 2020). Moreover, with the help of PDP, individual can make an effective planning that
helps to improve the current skills so that their goals can be accomplished. Hence, it can be
stated that this plan assists to have a well thought out a goal to attain by implementing effective
ways to minimize the weak areas.
Vision: My vision is to make one of the top and successful marketing manager in the field of
insurance industry.
Goal: To become one of the successful manager by using effective skills and work for the
benefit of society.
Future job role: I want to become a top marketing manager where I increase my network and
also improve the results by focusing upon my skills so that it assists to gain the defined aim.
SWOT analysis: The tool is used to determine the internal strength and weakness so that I can
understand the areas of improvement. Also, this tool helps to analyses the key areas that needs to
be improved so that I will attain my defined goal.
Strength Weaknesses
 I have good qualification that helps
me to meet the defined aim and this
in turn assists to cope up with many
challenges.
 I analyzed that I should work on oral
communication because sometimes, I
am not able to present the ideas in front
of others. This in turn causes a negative

 I have a strong adaptability skill that
is required in my future job because
the insurance trend is keep
fluctuating and that is why, I should
learn how to apply the same.
 I have strong organizing skill that
helps me to complete the task and
arrange the same on daily basis.
 I have strong written communication
skills as compared to oral.
 Before making any decision, I use my
critical thinking abilities to analyze
the pros and cons.
 I have strong innovative skills that
helps me to present the ideas in
market in an innovative manner so
that customers attracted towards it.
impact over my performance.
 I am still lacking in time management
skills because when I was over burden,
I am not able to meet the defined task
and this in turn causes negative impact
over the result.
 I prefer to work individual and when a
task assign in team, it affect my
performance and this in turn causes
adverse impact over the result.
Opportunity Threats
 Having a strong organizing skill
create an opportunity to improve the
skills of time management because I
know how to organize the work, so
time management skill automatically
increases.
 Further, with the help of critical
thinking abilities, I am also perform
the results and make decision
effectively so that I can meet my
goals.
 I face threat with the individual who
also possesses the same qualification so
that it will not affect the result in
adverse manner.
 I also faces threat to the outer
competition because due to weak areas,
I am not able to meet the areas and this
in turn causes negative impact as well.
Objectives:

 To improve the time management skills by 6 months by using effective resources
 To raise oral communication skills by 2 months so that I can deliver my messages to
others easily.
 To improve the team work abilities by 25% so that I can learn new skills within next 6
months.
Action plan
Skills need to be
improved
Action plan Resources Tenure
Oral
communication
skill
To attend online classes that helps to improve
the oral communication. I started participate
in debates where I can share my views that
help to raise the skills. This in turn assist to
make me a successful marketing manager.
Online
tutorials,
tutor, books
etc
2 months
Time
management skill
Make a priority list of task that helps to
improve the time management skill. Along
with this, I will start reading books where I
determine how leaders can manage their work
by using effective time management skills.
Online test can be performed in future with
regard to improve this skill.
Books,
online
tutorial,
website
6 month
Team work
abilities
In order to improve the team work abilities, I
will start working in a team where I first make
myself comfortable in the group. Then, by
using Tuckman team development model, I
will start adjusting within a team so that I like
this working culture.
I also ask my supervisor to develop a team so
that effective results can be generated and this
in turn causes positive impact
Books,
supervisor
6 months

Risk
There are many risk pertaining to the action plan and there is a need to solve such issue
because it might affect the plan in negative manner. Such that, without taking help of tutor,
action plan cannot be completed because it affects the results in negative manner. It is not
necessary to have enough information regarding the same that is why, there is a need to involve
supervisor so that effective results can be drawn. In addition to this, not meet with the defined
tenure is another risk faced for action plan and it might affect individual to meet the defined aim
(Bukharina, 2018). That is why, there is a need to solve the risk by using effective
benchmarking approach in which each month or week, individual needs to analyze whether the
task is attained or not for the particular time period. This helps to improve the result and make
further action to minimize the same. Another way, not set out effective objectives that are used in
action plan and this in turn causes negative impact over the action plan. Thus, to minimize the
same, it is suggested to verify the same with supervisor so that it does not cause any negative
impact over the results.
CONCLUSION
By summing up above report, it has been concluded that the sources can be evaluated by
analyzing credibility and currency. As per the above chosen sources, it has been identified that
all are relevant and also assist to ensure that this are more reliable because published in recent
years. Further, it has been concluded that using emotional intelligence, professionals of health
care industry can easily improve communicate with each other. Also, the present study
summarized five dimension of EI which includes self-awareness, self-regulation, motivation,
relationship management and empathy. Moreover, through the above report, it has been
concluded that by using effective personal development plan the skills (which are considered as a
weakness) can be improved that can be used in future. Thus, it reflected that with the help of the
PDP, individual identify the tenure in which the skills can be developed.

REFERENCES
Books and Journals
Ahad, R. and et.al., 2021. Work Attitude, Organizational Commitment and Emotional
Intelligence of Malaysian Vocational College Teachers. Journal of Technical Education
and Training. 13(1). pp.15-21.
Bintani, K., 2020, August. Personal Development Plan as a Guidance and Counseling Strategy in
Higher Education. In 2nd International Seminar on Guidance and Counseling 2019
(ISGC 2019) (pp. 18-22). Atlantis Press.
Bukharina, A. Y., 2018. Personal development plan (PDP) in practice and technology of
introducing mentoring in organizations. Social Psychology and Society. 9(1). pp.162-
176.
Dasborough, M. T. and et.al., 2021. Does leadership still not need emotional intelligence?
Continuing “The Great EI Debate”. The Leadership Quarterly, p.101539.
Goleman, D., 2021. Leadership: The power of emotional intelligence. More Than Sound LLC.
Kotsou, I. and et.al., 2019. Improving emotional intelligence: A systematic review of existing
work and future challenges. Emotion Review. 11(2). pp.151-165.
Kuk, A., Guszkowska, M. and Gala-Kwiatkowska, A., 2021. Changes in emotional intelligence
of university students participating in psychological workshops and their
predictors. Current Psychology. 40(4). pp.1864-1871.
Linsley, P., 2018. Emotional Intelligence in Health and Social Care: a guide for improving
human relationships. Routledge.
MacCann, C. and et.al., 2020. Emotional intelligence predicts academic performance: A meta-
analysis. Psychological Bulletin. 146(2). p.150.
Mattingly, V. and Kraiger, K., 2019. Can emotional intelligence be trained? A meta-analytical
investigation. Human Resource Management Review. 29(2). pp.140-155.
Moroń, M. and Biolik-Moroń, M., 2021. Trait emotional intelligence and emotional experiences
during the COVID-19 pandemic outbreak in Poland: A daily diary study. Personality
and Individual Differences. 168. p.110348.
Skarbaliene, A., 2019. Emotional intelligence in healthcare. Medical Science Pulse, 13(1), pp.40-
42.
Vega, A. and et.al., 2021. Emotional intelligence and aggressive behaviors in adolescents: a
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The importance of emotional intelligence in healthcare. 2019. [Online]. Available through:
<healthcarehttps://blog.teheca.com/importance-emotional-intelligence-healtcare/>.
Why Emotional Intelligence is important for healthcare. 2017. [Online]. Available through:
<https://www.precheck.com/blog/why-emotional-intelligence-important->.