Support Work in Social Care: Roles, Responsibilities, and Supervision

This report delves into the critical roles of non-direct care workers within the social care environment, focusing on their responsibilities, required interpersonal skills, and supervisory functions. It explores the various roles, including office staff, maintenance personnel, and security staff, highlighting their significance in maintaining a safe and efficient healthcare setting. The report emphasizes the importance of effective communication, both verbal and non-verbal, and the application of care values. Furthermore, it outlines the functions of non-direct workers in team supervision, confidentiality, and problem-solving, along with their responsibilities in maintaining health, safety, and security. The report also discusses the significance of supervision and management in the development of non-direct workers, concluding with the overall importance of these roles in healthcare organizations.

SUPPORT WORK IN SOCIAL
CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P.1 Role and responsibility of non direct care workers..............................................................3
P.2 Interpersonal skills required in non direct workers ..............................................................3
TASK 2 ...........................................................................................................................................4
P.3 Functions of non direct workers in supervision of the team................................................4
TASK 3 ...........................................................................................................................................5
P.4 Responsibility of non direct workers in maintaining the health, safety and security..........5
P.5 Importance of supervision and management in development of non direct workers...........5
CONCLUSION ...............................................................................................................................6
REFERENCES ...............................................................................................................................7
.........................................................................................................................................................7
.........................................................................................................................................................8

INTRODUCTION
Health care companies are the organizations who provide service related to social care
and medical treatment to public. Care U.K. is the company which is operated in U.K.It is
founded in 1994 They provide services regarding health to different NHS patients. It is done to
support old aged people and persons which are suffering from any disability.(Aveyard,2014).
Report discusses about the roles of workers related to non direct social care in environment,
importance of team working in care environment. Project describes about the role of workers
who are not involved in maintaining the health.
TASK 1
P.1 Role and responsibility of non direct care workers
Many users have ideas regarding the work of doctors and nursing staff. Now a days the
role and responsibilities of non direct workers have increased so hence it increase the
importance of them. Role are -
Office staff – Receptionist anther administrators haver to perform various services and
they have to solve the problems in minds of service users. Service users have to provide the skills
and knowledge required in the billing and the rooms availability and other relevant data. High
gate care home employees have to receive the feedback and suggestions from the patients
regarding the treatment, hygienic process and other facilities provided to them.
Maintenance – There are various employees who are responsibility for the cleaning and
hygienic purpose. They clean the pillow covers and bedsheets. They keep the environment clean
so that good hygienic conditions can be maintained in the company. This helps in provide the
healthy environment to all the patients.
Security staff – Security guards evaluate the identity card of all the people who take
entry in the hospitals. Hence it maintains the security in the company. It prevents the company
from the thieves and frauds in the firm (Dickinson and O'Flynn,2016). So it provide complete
protection in the company. It results in efficient and effective functioning in the company.
P.2 Interpersonal skills required in non direct workers
Non direct workers require the skills and knowledge so that they can effectively
communicate with all the employees and can explain all information. Interpersonal skills are-

Non verbal communication skills - Non direct workers have to maintain proper body
language when they are presenting themselves(Makai and et. al.,2014). They must wear the
proper uniform so that their personality looks good. Hence they can give good impression to the
employees . These workers have to maintain positive attitude while performing their duties. Then
only employees can learn these values.
Verbal communication skills – All employees have proper speaking tone and pace of
language so that they can easily explain the information to the patients. They also needs to have
good listening ability so that they can listen to all problems and issues of all the patients. This
helps the non workers to solve all the problems (HewittSims and Harris,2014). They should
have knowledge about the slang.
Apply the care values – Non direct workers most maintain the confidentiality of the
information in the company. They treat equally all the employees and promote the diversity in
the organization. They also promote the right and beliefs to all the individuals in the company.
Through this all employees give respect and dignity to the non direct workers. Hence company
can run efficiently and effectively.
TASK 2
P.3 Functions of non direct workers in supervision of the team
Highgate care home creates different sections to provide good services to the patients
and old people. Role of non direct care workers are-
Maintaining confidentiality – These workers keep the all relevant information
confidential in the company. It is done so that necessary and important information is not
disclosed to the public. It prevents the company from any harm or damages. Non direct
workers are answerable if any information is leaked to the public. This results in preventing the
frauds in the company and it results in smooth functioning of the company.
Report concern – The direct workers have to solve the problems of all the employees
(Lowes and Hulatt,2013). If they find that any employee or nursing staff use abusive language
and treats them badly then they can complain to the front management. Through this the conflicts
can be resolved in the firm.

Supervision – Non direct workers take responsibility of supervision and care in the
organization. They fulfil all the needs and requirements of all the clients. They solve all to
problems and issues of the clients. Non direct workers clean the wrappers and throw the used
injections in the dustbin. Catering staff provides proper nutritious food to all the patients in their
food so that they cannot eat the unhealthy food.
TASK 3
P.4 Responsibility of non direct workers in maintaining the health, safety and security
Health is the main problem in the Highgate care home . Responsibilities of non direct
workers in health,safety and security are (Non-Direct Care Workers in a Care Home,2018) -
Maintains security – Non direct workers have to find the unsafe areas so that they can
find the unsafe areas to secure the boundaries of the company. People have to maintain
security by evaluating all the equipments such as domestic appliances and the motor vehicles.
They have to maintain proper records of the customers who makes the entry and exit from the
company.
Maintain safety – Non direct workers keep the confidential records in a proper shelf so
they can be kept safer as compared to other records and follow the rules of the data protection
act,1998 They try to maintain a proper location where all the items such as sharps,clinical items
and the medicines can be kept properly and safely. There is safe disposal of the use injections in
dustbins. All employees follow the rules of Work act, 1974. These workers haver to remove the
hazardous conditions carefully and they have to follow the rules of Hazardous waste regulation
2005.
Maintaining the health in caring environment – Non direct workers wear the gloves
while performing all the activities and tasks in the company so that they can promote the hygiene
in the environment. They try to create clean environment through using all the equipments and
materials in hygienic manner. They do not have to use the dirty equipments in the hospitals
which can cause the infection to the patients.
P.5 Importance of supervision and management in development of non direct workers
Employees know that their work is evaluated by the senior managers so hence they
perform their efficiently and effectively. Importance of supervision and management are -

Low employee turnover – Organization faces the problem of employee retention.
Hence the company puts more supervision on the employees so hence it solves the problem of
overload which is provided to the employees and job satisfaction. Thus they can satisfy all
employees and thus all employees can retain for longer period of time.
Better relations with the service users – As service users organize training programs
and give the required training to all the employees so hence they are properly trained. So a
strong relationship is maintained between the employee and the service user. This results in
effective and efficient functioning of the firm. Through this all activities and tasks run smoothly
and successfully in the company (Pulsford and et. al.,2013) .
Better worker relation – If there is proper supervision of all the employees they can do
the work with more responsibility as they think that they are evaluated. If there is proper
management and no conflicts then it creates a good relationship between all the employees of the
company(Pollock and et. al.,2012).
CONCLUSION
It can be concluded that people who take the role of non direct workers are important for
the company which are dealing with the healthcare sector. There are various people such as
office staff,security staff which provide various functions in social care environment. Team is
important in care environment. Non direct workers play different role in promotion of
health,safety and security.

REFERENCES
Aveyard, H., 2014. Doing a literature review in health and social care: A practical guide.
McGraw-Hill Education (UK).
Dickinson, H. and O'Flynn, J., 2016. Evaluating Outcomes in Health and Social Care 2e. Policy
Press.
Hewitt, G., Sims, S. and Harris, R., 2014. Using realist synthesis to understand the mechanisms
of interprofessional teamwork in health and social care. Journal of Interprofessional
Care.28(6). pp.501-506.
Lowes, L. and Hulatt, I. eds., 2013. Involving service users in health and social care research.
Routledge.
Makai, P. and et. al., 2014. Quality of life instruments for economic evaluations in health and
social care for older people: a systematic review. Social science & medicine. 102. pp.83-
93.
Pollock, A. M. and et. al., 2012. How the Health and Social Care Bill 2011 would end
entitlement to comprehensive health care in England. The Lancet. 379(9814). pp.387-
389.
Pulsford, D. and et. al., 2013. Classroom-based and distance learning education and training
courses in end-of-life care for health and social care staff: a systematic review. Palliative
medicine. 27(3). pp.221-235.
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