Data Analysis Report: Healthcare Supply Chain in India

This report presents a data analysis of a survey conducted among healthcare employees in India, focusing on the upstream supply chain. The analysis examines demographic factors like gender, age, and experience, revealing insights into the respondents. Key findings highlight that specifications and standards, timely delivery, and safety are crucial factors influencing the supply chain. The report also identifies misplacement of medical equipment, late delivery of medicinal products, and lack of proper vehicle maintenance as major issues. Furthermore, the analysis reveals that challenges such as lack of awareness, deficiency of top management support, and limited communication affect the supply chain. The study uses tables and charts to present the data, supporting the findings with references to relevant literature and highlighting the challenges in healthcare supply chain management in India.

Running Head: DATA ANALYSIS
DATA ANALYSIS

2
DATA ANALYSIS
Table of Contents
Chapter 4: Finding Analysis................................................................................................................3
References.........................................................................................................................................21
Research questionnaire......................................................................................................................23

3
DATA ANALYSIS
Chapter 4: Finding Analysis
On the basis of Demographic factors
Table 1: Gender
The survey through questionnaire is collected from employees of healthcare organization
that belongs to a different gender, age, and experience. The demographical result which is
collected by using survey through questionnaire is shown as below:
Gender
Male 20
Female 20
Chart 1: Gender
50%50%
Gender
Male Female
As per the above table and chat, it is examined that the research scholar has offered the
equal chance to participate in the research as they chosen 50% male of and 50% of female.
Moreover, it can be supportive to eliminate the biases from research.
Table 2: Age-group
Age-group
Under 24 12
24-37 14
37- 53 9

4
DATA ANALYSIS
More 53 5
Chart 2: Age-group
Under 24 24-37 37- 53 More 53
0
2
4
6
8
10
12
14
16
age-group
age-group
The above table and chart, it is analyzed that researcher selected 24-37 age group of people
for conducting their research. Because, this age group of employees is appropriate to collect
suitable data in the context of the research matter.
Table 3: Experience
experience in Telecommunication Company
0-3years 13
3-7 years 12
7-11 years 7
11 years or more 8
Chart 3: Experience

5
DATA ANALYSIS
0-3years 3-7 years 7-11 years 11 years or
more
0
2
4
6
8
10
12
14
experience in Telecommunication
Company
experience in
Telecommunication
Company
On behalf of above table and chart, it is examined that most of the research participants have
0 to 3 years of experience while only 8 employees have more than 11 years of experience.
Thus, it is evaluated that researcher will be capable to meet the research objective in a
systematic way. Moreover, research scholar will also be capable to collect info from the
employees in the context of the investigation on barriers of healthcare upstream supply
chain in India.
On the basis of objective
The following table and chart demonstrate the number of employee responses that are
related to the research objective. In this research, research scholar collected the opinion and
views of employees in the context of the research matter through survey through a
questionnaire.
Table 4: key factor of up streaming SCM of healthcare in India
the key factor of up streaming SCM of healthcare in
India
Relationship with Suppliers 11
Specifications and Standards 12
After Procurement Service 9

6
DATA ANALYSIS
Compatibility 8
Chart 4: key factor of up streaming SCM of healthcare in India
Relationship with Suppliers
Specifications and Standards
After Procurement Service
Compatibility
0
4
8
12
key factor of up streaming SCM of
healthcare in India
key factor of up streaming
SCM of healthcare in India
From the above table and chart, it is analyzed that out of 40 respondents 12 seeks that
specifications and standards are the key factors of up streaming SCM of healthcare in India.
But at the same time, out of 40 research participants, 8 seeks that compatibility is a key
factor of up streaming SCM of healthcare in India. As the evaluation of survey through a
questionnaire, it can be illustrated that there are many factors that influence the up streaming
SCM of healthcare in India such as the relationship with suppliers, specifications, and
standards, after procurement service and compatibility. This finding is supported by the
view of Uthayakumar and Priyan (2013) as it is stated that SCM supports to create a link to
supply the product and services to their specified consumers. It creates a robust relation with
suppliers because they deliver services to the hospitals.
Table 5: timely delivery is one of the most important factors that affect the upstream
supply chain management in healthcare in India
timely delivery is one of the most important factors that
affect the upstream supply chain management in

7
DATA ANALYSIS
healthcare in India
Strongly Agree 15
Agree 12
Neutral 7
Disagree 4
Strongly Disagree 3
Chart 5: timely delivery is one of the most important factors that affect the upstream
supply chain management in healthcare in India
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0
2
4
6
8
10
12
14
16
timely delivery is one of the most
important factors that affect the
upstream supply chain management
in healthcare in India
timely delivery is one of
the most important factors
that affect the upstream
supply chain management
in healthcare in India
From the above chart and table, it is analyzed that out of 40 research participants 27 agrees
to this statement that the timely delivery is one of the most significant elements which
affects the upstream supply chain management in healthcare in India. Beside this, out of 40
research participants, 7 seek that timely delivery cannot affect the upstream supply chain
management in healthcare in India. This finding is supported by the view of (Yap and Tan
2012) as it is examined that upstream supply chain management is simply influenced by the
timely delivery of services in healthcare, India.
Table 6: safety plays a crucial role in supplying the materials to one place to another

8
DATA ANALYSIS
safety plays a crucial role in supplying the materials to
one place to another
Yes 25
No 15
Chart 6: safety plays a crucial role in supplying the materials to one place to another
Yes No
0
5
10
15
20
25
30
safety plays a crucial role in supplying
the materials to one place to another
safety plays a crucial role in
supplying the materials to
one place to another
The above table and chart demonstrated that out of 40 research candidates 25 candidates
seek that safety plays a crucial role in supplying the materials from one place to another.
While, rest of the respondents are not agreed that safety plays an important role to supply
the materials from one place to another place.
This finding is supported by the view of Cantor et al. (2012) as it is explained that safety is
imperative for delivering the product and services from one place to another. Hence, a
manager might make an emergency plan to manage with the emergency and safely deliver
the services in the hospitals.
Table 7: misplacement of medical equipment is key issue that relates to healthcare
SCM in a hospital to doctors’ and hospital perspective
misplacement of medical equipment is a key issue that
relates to healthcare SCM in a hospital to doctors’ and

9
DATA ANALYSIS
hospital perspective
Strongly Agree 13
Agree 12
Neutral 8
Disagree 5
Strongly Disagree 2
Chart 7: misplacement of medical equipment is key issue that relates to healthcare
SCM in a hospital to doctors’ and hospital perspective
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0
2
4
6
8
10
12
14
misplacement of medical equipment
is key issue that relate to healthcare
SCM in a hospital to doctors’ and
hospital perspective
misplacement of medical
equipment is key issue that
relate to healthcare SCM in
a hospital to doctors’ and
hospital perspective
From the above table and chart, it is analyzed that out of 40 participants 25 respondents
agree that the misplacement of medical equipment is the key issue that relates to the
healthcare SCM in hospitals to doctors and hospital perspective. In contrast to this, out of 40
participants, 7 respondents do not agree that misplacement of medical equipment is the key
problem which associates the healthcare SCM in hospitals to doctors and hospital
perspective.
This finding is supported by the view of Kwon et al. (2016) as it is explained that
misplacement is a major issue in the supply chain management that create the issue to have
healthcare services successfully. In the hospitals, misplacement can increase the process of

10
DATA ANALYSIS
the medical function as it creates the complexity to effectively offer services to needed
people. It is also found that the medical operation process is also delayed by poor
documentation during the transportation process.
Table 8: key issue related to Healthcare Supply Chain Upstream for a Hospital in
Doctor’s Perspective
a key issue related to Healthcare Supply Chain
Upstream for a Hospital in Doctor’s Perspective
Misplacement of Medical Equipment’s
1
7
Late Delivery of the Medicinal Products
1
1
Poor Quality of the Products 7
Lack of Sustainability Certification 5
Chart 8: key issue related to Healthcare Supply Chain Upstream for a Hospital in
Doctor’s Perspective
0
10
20
key issue related to Healthcare
Supply Chain Upstream for a
Hospital in Doctor’s Perspective
key issue related to
Healthcare Supply Chain
Upstream for a Hospital
in Doctor’s Perspective
From the analysis of above table and chart, it is analyzed that out of 40 candidates 28
respondents agree that misplacement of medical equipment’s and late delivery of the
medicinal products are is the key issue of healthcare supply chain Upstream for the

11
DATA ANALYSIS
Hospitals in Doctors Perspective. Moreover, it is also examined that out of 40 respondents
12 sought that poor quality of the products and lack of sustainability certification is the
major issue in the healthcare supply chain Upstream for Hospital in Doctor’s Perspective.
This finding is supported by the view of Mangan and Lalwani (2016) as it is explained that
doctors frequently complain about the product quality that is generated by cancel of
shipment and re-order by the end of the supplier. It is also identified that this issue is
become wide in India due to the corruption issue.
Table 9: lack of improper maintenance of the vehicles diminishes the quality of the
medicine
lack of improper maintenance of the vehicles diminishes
the quality of the medicine
Strongly Agree 18
Agree 12
Neutral 5
Disagree 3
Strongly Disagree 2
Chart 9: lack of improper maintenance of the vehicles diminishes the quality of the
medicine

12
DATA ANALYSIS
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0
2
4
6
8
10
12
14
16
18
20
lack of improper maintenance of the
vehicles diminishes the quality of the
medicine
lack of improper
maintenance of the
vehicles diminishes the
quality of the medicine
The above table and chart show that out of 40 participants 30 seeks that the lack of improper
maintenance of the vehicles diminishes influences the quality of the medicine while, rest of
participants were disagree with this statement.
The finding is supported by the opinion of Kumar et al. (2015) as it is depicted that lack of
vehicles management can also direct impact on the quality of the product through delay the
specified delivery time of the product. Thus, it is also examined that poor technology can
direct impact on the quality of product and services.
Table 10: key challenge to the Upstream Supply Chain Management in Health Care in
India
a key challenge to the Upstream Supply Chain Management in Health Care
in India
Lack of Awareness Regarding the Supply Chain Management
1
1
Deficiency of Top Management Support in the Supply Chain Management
1
7
Poorly Integrated Information System 8
Lack of Coordinated Effort, Strategic Alliance Formation, and Knowledge 4

13
DATA ANALYSIS
Sharing
Chart 10: key challenge to the Upstream Supply Chain Management in Health Care in
India
0
10
20
key challenge to the Upstream
Supply Chain Management in
Health Care in Indiakey challenge to the
Upstream Supply Chain
Management in Health
Care in India
As per the above chart and table, it is found that out of 40 respondents 28 respondents were
seeking that lack of awareness regarding the supply chain management and deficiency of
top management support in the supply chain management is a key challenge in Upstream
supply chain management. In oppose to this, it is also examined that rest of the participants
are not satisfied with this statement.
The findings are supported by the opinion of Wisner et al. (2014) as it is stated that each
employee should know about the supply chain procedure due to making an effective
medical function in the hospital. In addition, it is also found that supply chain management
is not general in India.
Table 11: Inconsistent and inaccurate product information is one of the crucial factors
in supply chain management system
Inconsistent and inaccurate product information is one
of the crucial factors in supply chain management
system
Strongly Agree 15

14
DATA ANALYSIS
Agree 9
Neutral 7
Disagree 6
Strongly Disagree 3
Chart 11: Inconsistent and inaccurate product information is one of the crucial factors
in supply chain management system
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0
2
4
6
8
10
12
14
16
Inconsistent and inaccurate product
information is one of the crucial
factors in supply chain management
system Inconsistent and inaccurate
product information is one
of the crucial factors in
supply chain management
system
From the above table and chart, it is analyzed that out of the 40 candidates 24 seeks that
inconsistent and inaccurate product information is one of the crucial factors in the supply
chain management system. Beside this, out of 40 respondents, 9 totally disagree with the
statement is that inconsistent and inaccurate product information is one of a crucial factor in
the supply chain management system.
The findings are supported by the opinion of Chen et al. (2013) as it is stated that warehouse
management is an important factor in the supply chain management structure. Moreover, it
is also found that some organization has use consolidates warehouse procedure wherein they
combined small shipments from a different region and combined into higher shipments
loads.

15
DATA ANALYSIS
Table 12: challenge could affect the SCM in healthcare providers in India
the challenge could affect the SCM in healthcare
providers in India
Inability to Meet Changing Demand Pattern
1
8
Limited Communication among all Parties
1
3
Incompetent Cold Chain Management During
Transportation 9
Chart 12: challenge could affect the SCM in healthcare providers in India
0
10
20
challenge could affect the SCM
in healthcare providers in India
challenge could affect
the SCM in healthcare
providers in India
The above table it is analyzed that out of 40 respondents 18 seeks that the major challenge
of SCM in healthcare provider in India is limited communication among all parties. Beside
this, rest of the participants were believed that limited communication among all parties and
incompetent cold chain management during transportation.
The Finding is supported by According to Monczka et al. (2015) as it is stated that there are
many causes that affect the supply chain management in healthcare organization like the
inability to meet changing demand pattern, limited communication among all parties, and
incompetent cold chain management during transportation.

16
DATA ANALYSIS
Table 13: key strategy used to mitigate the challenges identified in healthcare
a key strategy used to mitigate the challenges identified
in healthcare
Encouraging Top Management Commitment
1
4
Enhancing Logistic Synchronization
1
0
Improving the Communication at Every Stage 9
Staff Training 7
Chart 14: key strategy used to mitigate the challenges identified in healthcare
0
4
8
12
16
key strategy used to mitigate the
challenges identified in healthcare
key strategy used to
mitigate the challenges
identified in healthcare
From the above analysis, it can be analyzed that out of 40 respondents 14 sought that
encouraging top management commitment is an effective major key strategy that is used by
the healthcare organization to mitigate the specified challenges. Beside this, it is also
addressed that out of 40 respondents 10 seeks that enhancing logistic synchronization can be
more effectively mitigate the challenges of the healthcare organization.

17
DATA ANALYSIS
The finding is supported by the view of Cegielski et al. (2012) as it is stated that
organization should manage the executive to accomplish their specified goal in less time and
mitigate the challenges that are faced by the healthcare organization. An organization should
encourage the top level management due to operating the business process and get a
favorable outcome.
Table 15: communication plays a crucial role in making everyone aware of the current
situation of the SCM
communication plays a crucial role in making
everyone aware of the current situation of the SCM
Strongly Agree 17
Agree 9
Neutral 7
Disagree 5
Strongly Disagree 2
Chart 15: communication plays a crucial role in making everyone aware of the current
situation of the SCM
0
6
12
communication plays a crucial role in
making everyone aware of the
current situation of the SCM
communication plays a
crucial role in making
everyone aware of the
current situation of the
SCM

18
DATA ANALYSIS
From the above table, it is analyzed that out of 40 respondents 29 respondents seek that
communication plays an imperative role in making everyone aware of the current situation
of the SCM. On the other hand, it is also analyzed that 7 respondents seek that
communication is not effective for making everyone aware of the existing situation of the
SCM.
The finding is supported by the view of Wisner et al. (2014) as it is explained that
communication plays an imperative role to aware staff member towards their role in the
organization as it will be effective to operate medical function and get a feasible outcome. In
addition, it is also analyzed that organization should use many tools and techniques for
effectively communicating with other like traceability software, web-based point of sale
(POS), and invoicing tools. Consequently, it will be effective to develop great
communication.
Table 16: Logistic Synchronization could be enhanced by effective communication and
incorporating technological advancement in the supply chain management process
Logistic Synchronization could be enhanced by effective
communication and incorporating technological
advancement in the supply chain management process
Strongly Agree 19
Agree 11
Neutral 5
Disagree 3
Strongly Disagree 2

19
DATA ANALYSIS
Chart 16: Logistic Synchronization could be enhanced by effective communication and
incorporating technological advancement in the supply chain management process
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0
5
10
15
20
Logistic Synchronization could be
enhanced by effective
communication and incorporating
technological advancement in the
supply chain management process
Logistic Synchronization
could be enhanced by
effective communication
and incorporating
technological
advancement in the
supply chain management
process
The above table and chart demonstrated that out of 40 respondents 19 sought that Logistic
Synchronization could be enhanced by effective communication and incorporating
technological advancement in the supply chain management process. Besides this, 10
participants seek that Logistic Synchronization will not be improved by the effective
communication and entailing technical advancement in SCM.
The finding is supported by the opinion of Mangan and Lalwani (2016) as it is discussed
that the effective communication and latest technology is effective for advancement in the
supply chain management procedure. The experts of business recommended that company
should engage with key stakeholders in supply chain management. In addition, it is also
addressed that logistic synchronization can be improved by effective communication and
latest technology application. At the same time, it will also be imperative to improve the
quality through offering the product and services at the specified time and cost.

20
DATA ANALYSIS
References
Cantor, D.E., Morrow, P.C. and Montabon, F., 2012. Engagement in environmental behaviors
among supply chain management employees: An organizational support theoretical
perspective. Journal of Supply Chain Management, 48(3), pp.33-51.
Cegielski, C.G., Allison Jones-Farmer, L., Wu, Y. and Hazen, B.T., 2012. Adoption of cloud
computing technologies in supply chains: An organizational information processing theory
approach. The International Journal of Logistics Management, 23(2), pp.184-211.
Chen, D.Q., Preston, D.S. and Xia, W., 2013. Enhancing hospital supply chain performance:
A relational view and empirical test. Journal of Operations Management, 31(6), pp.391-408.
Kumar, R., Singh, R.K. and Shankar, R., 2015. Critical success factors for implementation of
supply chain management in Indian small and medium enterprises and their impact on
performance. IIMB Management Review, 27(2), pp.92-104.
Kwon, I., Kim, S. and Martin, D., 2016. Healthcare supply chain management; strategic areas
for quality and financial improvement. Technological Forecasting and Social Change. UK:
s.n.
Mangan, J. and Lalwani, C., 2016. Global logistics and supply chain management. John
Wiley & Sons.
Monczka, R.M., Handfield, R.B., Giunipero, L.C. and Patterson, J.L., 2015. Purchasing and
supply chain management. Cengage Learning.
Uthayakumar, R. and Priyan, S., 2013. Pharmaceutical supply chain and inventory
management strategies: optimization for a pharmaceutical company and a hospital.
Operations Research for Health Care, 2(3), pp.52-64.
Wisner, J.D., Tan, K.C. and Leong, G.K., 2014. Principles of supply chain management: A
balanced approach. Cengage Learning.

21
DATA ANALYSIS
Wisner, J.D., Tan, K.C. and Leong, G.K., 2014. Principles of supply chain management: A
balanced approach. Cengage Learning.
Yap, L.L. and Tan, C.L., 2012. The effect of service supply chain management practices on
the public healthcare organizational performance. International Journal of Business and
Social Science, 3(16).

22
DATA ANALYSIS
Research questionnaire
I. Demographic information
1. Please tick mark on your gender?
A. Male
B. Female
2. Please identify your age-group?
A. Under 24
B. 24-37
C. 37- 53
D. More 53
3. How much experience in Healthcare Company?
A. 0-5years
B. 5-9 years
C. 9-12 years
D. 12 years or more
Objectives based question
To determine which factors affecting the upstream SCM of healthcare in India
In your opinion, what is the key factor of up streaming SCM of healthcare in India?
A. Relationship with Suppliers
B. Specifications and Standards
C. After Procurement Service
D. Compatibility
Do you think that timely delivery is one of the most important factors that affect the
upstream supply chain management in healthcare in India?
A. Strongly Agree

23
DATA ANALYSIS
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
Do you agree that safety plays a crucial role in supplying the materials to one place to
another?
A. Yes
B. No
To examine issues that relate to healthcare SCM in a hospital to doctors’ and hospital
perspective.
Do you believe that misplacement of medical equipment is a key issue that relates to
healthcare SCM in a hospital to doctors’ and hospital perspective?
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
What is the key issue related to Healthcare Supply Chain Upstream for a Hospital in
Doctor’s Perspective?
A. Misplacement of Medical Equipment’s
B. Late Delivery of the Medicinal Products
C. Poor Quality of the Products
D. Lack of Sustainability Certification
Do you think that lack of improper maintenance of the vehicles diminishes the quality of the
medicine?

24
DATA ANALYSIS
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
To determine the various challenges affecting the SCM in healthcare providers in
India.
What is the key challenge to the Upstream Supply Chain Management in Health Care in
India?
A. Lack of Awareness Regarding the Supply Chain Management
B. Deficiency of Top Management Support in the Supply Chain Management
C. Poorly Integrated Information System
D. Lack of Coordinated Effort, Strategic Alliance Formation, and Knowledge Sharing
Do you think that inconsistent and inaccurate product information is one of the crucial
factors in supply chain management system?
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
Which challenge could affect the SCM in healthcare providers in India?
A. Inability to Meet Changing Demand Pattern
B. Limited Communication among all Parties
C. Incompetent Cold Chain Management During Transportation
To suggest strategies used to mitigate the challenges identified in healthcare