The Effects of Workplace Bullying on Healthcare Providers and Patients

This report examines the pervasive issue of workplace bullying within healthcare settings, focusing on its detrimental effects on both healthcare providers and patient care. The introduction highlights the significant problem of bullying and harassment, emphasizing its impact on the emotional, physical, and mental health of healthcare workers, particularly nurses. The objectives of the study are to demonstrate the impact of bullying in emergency wards, assess organizational culture, and identify interventions to mitigate these issues. The report outlines the nature of workplace bullying and harassment, including unlawful conduct and its impact on workforce efficiency. It discusses the importance of creating positive work environments, conflict management strategies, and implementing anti-bullying policies to address and prevent bullying. Furthermore, the report emphasizes the need for intervention programs, workplace violence teams, and effective strategies to overcome bullying and harassment. The conclusion summarizes the findings, highlighting the negative consequences of workplace bullying and the importance of developing effective interventions to foster a healthier and more productive work environment.

LEADERSHIP FOR BEGINNING
PRACTICE

TABLE OF CONTENT
 Introduction
 Background
 Objectives
 Outline of the topic
 Conclusion

INTRODUCTION
 Workplace bullying is a major problem in health care. Workplace
bullying is mistreatment of others which in turn affects the
emotional, physical and mental health of the (Hills, D., Lam, L.,
& Hills, S. (2018)).
 Bullying impose major risk on patient safety.

CONT…
 The key problem is that workplace bullying may result in
depression, fatigue, anxiety among various health workers
(Mammen, B., Hills, D. J., & Lam, L. (2018)). This is a huge
problem as it may result in ineffective care support.
 Nurses are the one who are exposed to workplace violence and
aggression because they are directly involved with the patients.

OBJECTIVES
 The objective of this study is to demonstrate the impact of
workplace bullying and harassment among care providers in
emergency ward.
 This study will also demonstrate the impact of bullying on patients
care.

CONT…
 This study is conducted to assess the organization culture which
results in workplace bullying in the emergency ward.
 This study will focus on finding out the intervention in order to
reduce workplace bullying in health sector.
 This study will help in determining the best practice
and intervention in order to overcome bullying and
harassment among care providers in hospital.

OUTLINE OF THE TOPIC
 The workplace bullying results in health harming treatment of
persons which results in lower operational growth and efficiency.
 Workplace bullying is one of the major challenge in health care
sector which in turn affects the efficiency of the workforce
(Budden, L. M & et.al. (2017)).
 Harassment is referred to as unlawful conduct pertaining to age, sex,
disability, sexual belief, orientation, gender reassignment, etc.
 Harassment is known as unwanted conduct in relation to sexual
nature (Workplace Violence toward Physicians and Nurses:
Prevalence and Correlates in Macau. 2017).

CONT…
 National institute for occupational safety and health helps in
maintaining a positive workforce environment.
 Heath and safety authority is responsible for administrating and
enforcing health and safety in health care organization
(Hutchinson, M., & Jackson, D. (2015)).
 Health and safety policies helps in identifying factors which leads
to bullying at risk and take necessary measures to control bullying
and harassment among care providers.

CONT…
Intervention to overcome workplace bullying and
harassment
• Create a healthy and positive work environment.
• Conflict management strategies
• Developing anti bullying policies (Birks, M & et.al. (2018)).

CONT…
 Implementation of non- violent situation intervention training
program must be conducted for care providers.
 Creation of workplace violence team in hospital helps in developing
anti- bullying policies, reporting, lodging complaints, risk analysis,
etc.

CONCLUSION
 From the above conducted study it has been summarized that,
Workplace bullying results in health harming treatment of persons
which results in lower operational growth and efficiency.
 Workplace bullying may result in threat to professional status,
isolation, destabilization, overwork, threat to personal standing, etc.
 Harassment is referred to as unlawful conduct pertaining to age, sex,
disability, sexual belief, orientation, gender reassignment, etc.
 Implementation of non- violent situation intervention training
program helps in overcoming such practice for care providers
(Workplace Violence toward Physicians and Nurses: Prevalence and
Correlates in Macau, 2017).
 It has been concluded that, investigation of factors related to
workforce bullying helps in developing effective strategies and
interventions to overcome workplace bullying and harassment.

REFERENCES
 Books and Journals
 Hills, D., Lam, L., & Hills, S. (2018). Workplace aggression experiences and responses of
Victorian nurses, midwives and care personnel. Collegian.25(6). 575-582.
 Mammen, B., Hills, D. J., & Lam, L. (2018). Newly qualified graduate nurses’ experiences of
workplace incivility in Australian hospital settings. Collegian.25(6). 591-599.
 Budden, L. M., Birks, M., Cant, R., Bagley, T., & Park, T. (2017). Australian nursing students’
experience of bullying and/or harassment during clinical placement. Collegian. 24(2). 125-
133.
 Hutchinson, M., & Jackson, D. (2015). The construction and legitimation of workplace
bullying in the public sector: insight into power dynamics and organisational failures in
health and social care. Nursing inquiry. 22(1). 13-26.
 Birks, M., Budden, L. M., Biedermann, N., Park, T., & Chapman, Y. (2018). A ‘rite of
passage?’: Bullying experiences of nursing students in Australia. Collegian. 25(1). 45-50.
 Sahay, A., Hutchinson, M., & East, L. (2015). Exploring the influence of workplace supports
and relationships on safe medication practice: A pilot study of Australian graduate
nurses. Nurse education today.35(5). e21-e26.
 Cowin, L. S., Riley, T. K., Heiler, J., & Gregory, L. R. (2019). The relevance of nurses and
midwives code of conduct in Australia. International nursing review.
 Online
 Workplace Violence toward Physicians and Nurses: Prevalence and Correlates in Macau. 2017. [ONLINE].
Available through:<https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5580583/>

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