Developing Global Management Competencies at Heathrow Airport Report

This report provides a detailed analysis of global management competencies, focusing on Heathrow International Airport. It begins with an introduction highlighting the importance of global management in modern organizations and sets the context of Heathrow's operations. Project 1 delves into project management principles, including SWOT analysis of Heathrow's strengths, weaknesses, opportunities, and threats. It also explores agile project management templates and risk management strategies. The report discusses the delivery of sprints, outcomes, and supportive documentation. Project 2 includes a reflective statement. The report concludes by summarizing the key findings and emphasizing the need for adaptability and strategic planning in the face of challenges like increasing competition, technological advancements, and the need for effective risk management. The report also highlights the importance of customer satisfaction and efficient operations for sustained success.

Developing Global
Management Competencies
Heathrow

Table of Contents
INTRODUCTION...........................................................................................................................1
Project 1...........................................................................................................................................1
What is project management..................................................................................................1
SWOT Template.....................................................................................................................2
Agile templates.......................................................................................................................2
Risk management template.....................................................................................................5
Delivery of the sprints and outcomes and supportive documentation....................................5
CONCLUSION................................................................................................................................7
Project 2...........................................................................................................................................7
Reflective statement ..............................................................................................................7
REFERENCES...............................................................................................................................9

INTRODUCTION
Modern global organisations are required to possess a set of potential and competencies
in order to meet the pressing the business challenges. Ability of organisation to set the effectively
compete in the global market place is based on the identification and sustaining adequate number
of qualified global managers (Kardes and et.al., 2013). In present report, analysis of Heathrow
International Airport has been done which is situated in London, UK. It is second largest and
engaged airport in the world by the international passenger traffic, which has begun its journey
from the year 1929 as a small air field. Development of the whole Heathrow area as very much
larger airport began in 1944. Further, after two decades of planning and construction, Heathrow
is finally on the verge of opening their anticipated terminal 5. With its completion, it would be
capable of providing the important new capacity for its tenant airlines and able to raise its overall
revenue along with improvement of public image and status. Further, Heathrow is planning to
expand its service for tenant airline and it has also faced some issues in expansion and
management of operations which are discussed in this report along with the global competencies
required for them to be developed. Some important
Project 1
What is project management
Project management is the important practice of initiating , planning, executing ,
controlling and closing the work of team in order to achieve specific goals and meet the specific
criteria of success at the specified time.
Study has provided information that Heathrow international Airport has started its new
terminal for the tenant international airline and developed capability of providing high quality
services for its customer (Harris and McCaffer, 2013). In order to determine a completed picture
of problems faced by the company in expansion of its operations, external analysis of company
will be done which helps in getting proper information. Moreover, delay tended towards the
decisions impacting the overall quality on the variety of areas such as marked reduction in
testing and staff orientation with the premises.
1

SWOT Template
SWOT analysis
 Strengths: Heathrow is the largest international airport which has achieved major
growth, profitability and revenue from its business operations. Continuous increasing
profitability of enterprise is major competencies for expansion (Bell and et.al., 2017).
High monetary support has been provided by shareholders and government to the
organisation which has increased their capability. Further, company also has skilled
employees who are considered as competitive advantage over rivals. In expansion,
company has faced problem of external parties such as people, government and
management issues in management of global business operations.
 Weaknesses: Future market size is only one weakness of Heathrow due to which
company will face problems in the future. Heathrow has wide interlink with international
and British airlines companies to whom Heathrow provide services (Hisrich and
Kearney, 2013). With the increase in government restrictions on trade and other policies,
company has faced some issues in management of business operations. It is essential for
Health row airport to analyse its impact of the marketing environment upon the
organisation and industry as well.
 Opportunities: Analysis has stated that continuous rise in income level of people has
provided major opportunities to organisation because their customers have been
increasing continuously. Company mainly comes under travel and tourism sector and
increase in income level of people will raise the demand of air travel in countries.
Therefore, company has decided to launch terminal for international airlines. Moreover,
availability of global market and development of new products and services is also
considered as major opportunities for Heathrow to expand its operations.
 Threats: The major problems which provides influence on growth and development of
Heathrow is increase in management of global operations are increase in cash flows
which has influenced their profitability. Changes in government regulation,
technological problems and increase in labour costs are some threats for organisation.
Agile templates
2

There are various project management skills are required in among individuals in
organisation that aids in management of operations such as leadership, communication,
scheduling, risk management, cost management, negotiating, critical thinking, task management,
quality management and A sense of Homer. Agile project management has been developed
around a flexible approach. Team members in short burst on small scale but the functioning
releases against the customers requirements. It is often used in organisation test each product
introduction against the customers requirements. The end product of Agile project will be
different from one that was envisaged at the outset. In this project management, requirements
are developed within the process as requirements and uses emerge. This will mean that final
outcome is different from the one envisaged in the organisation. In Health row, manager use
agile project management in order to make teams self directed and free to accomplish the
deliverables because they selects as long as they follow the agreed rule. Moreover, Agile project
management skills are used by manager for testing users and taking customers constantly at
Airport. Constant testing is required for this labour intensive and it would be difficult to manage
if users are not engaged. Through this, teams in the organization constantly assess the scope and
direction of their products or project. This will means that they can also change their direction at
any point of time in the process for ensuring that their products will meet the changing
requirements of customers.
Agile Project Plan For Health row
Project Name Product Release
Project Manager Alex B.
Project Deliverable
Scope Statement
Start Date 03/Apr
3

End Date 05/Apr
Overall Progress 20%
4
Illustration 1: Project management charter
Illustration 2: Agile project plan for health row

Risk management template
Risk management: There are various important strategies that need to be implemented by the
management of the company to face the operations risk. These are the types of risks which are
associated with the human errors. As per Morden, (2016), baggage handling process has a
considerable human element which has led to many health and safety concerns etc. reputation of
airport is damaged due to human errors; for example: mishandling which was occurred, leading
to a certain number of lost certain. In Heathrow airport, a high-tech baggage system is also used
and it is extremely sophisticated which has been designed for performance as well as reliability.
In order to manage the effective work growth company needs top adopt agile
management skills in order to grab the better effective management. It is the project management
methodology which helps to use short development cycles called Sprints to focus on the
continuous improvement. With the help of these changes Airlines get do better changes in the
company improvement. There are some principles of agile are giving below;
 Company the highest priority is customer satisfaction by giving them continuous
advantage.
 Airline company needs to adopt higher product services with great frequency.
 Stakeholder and developers closely on a daily basis.
Delivery of the sprints and outcomes and supportive documentation
On the basis of principles or methods company needs to make changes. Sprints outcomes
are based on agile management skills which helps to make the effective changes in the
management environment.
From the above analysis, it has been analysed that expansion of business operation and its
management in global context is complex task which requires a lot of risk management practices.
External analysis of the company has clearly stated that company is facing strong financial
position in market which they have achieved through providing effective services to customers
and management. Along with this, health has developed a strong new terminal for providing
services to its tenant airlines which has raised its demand between international travellers. With
this introduction of new terminal, company has developed various competencies to increase its
overall revenue and developed high profitability in market and expansion of business operations
(Davies and Brady, 2016). Although, in the expansion of these facilities, they have faced various
5

problems such as government regulation on increase in noise pollutions and problems of baggage
handling at their airport. Increase in economic fluctuation has also provided impact on the
marketing and policies of company in providing services to their clients (Bell and et.al., 2017).
Moreover, increase in economic fluctuation has raised the prices of their products and services
which have impact on the overall business profitability. Moreover, Heathrow airport has its
major opportunities to expand their operations in global markets and developed new strategies to
attract the people. Technology risk is major power and danger which provides advantages that
can be exploited and problems that can be devastating. It also drives operations but can equally
be a constraint and it can be costly if it is not managed effectively (Scott, 2016). Along with this,
baggage handling is the critical activity and company is trying to shorten the turnaround time
between the individual flights and at same time, the average load factors are influencing.
On the basis of given analysis, it can be conclude that Heathrow International Airport
needs to adopt techniques to determine the pitfalls of the external environment. As per the threat
of technological factors, it is must for the company to adopt new technologies and strategies
which makes process flexible at low cost (Mainga, 2017). In order to enhance the services, they
also focus on the development of staff to enhance their performance level. Staff or employees
needs to be perfect and well educated in order to contribute their best part. This makes process
easier and effective. In addition, it helps to deal with external environment. On the basis of the
opportunity that company given luxurious services through which customer has been increasing
continuously. This makes an opportunity for company to hold new effective market. Heathrow
International Airport needs to analyse the competitors’ strategies before making its own action
plan. Expansion process is very difficult due to heavy competition in the market. Company needs
to compete with the external affairs in order to maintain their position in the market. Besides this,
company must provide services on the basis of customer needs and wants. This makes company
effective and more work in more productive ways. Overall, the company needs to measure the
negative and positive impacts of the influential factors (Mainga, 2017). This helps organisation
to make corrective action plan. Apart from that, company also needs to identify the risk and
uncertain factors before making nay decision making plan. This helps to mitigate the future
uncertain events. Along with that, company needs to adopt some attractive strategies to fascinate
the customer towards the airline company (Kardes and et.al., 2013).
6

Research has also provides outcomes that agile project management help the managers in
organisation to make the team self oriented and free to accomplish their deliverables. Managers
are also enabled to develop the requirements of specific product and project at workplace. Agile
project management skills are often best where the end product of organisation is not certain and
continuous changing environment of Aviation industry.
CONCLUSION
From the above discussion, it can be concluded that Heathrow International Airport open
the new terminal five. In order to open the new terminal in new place. Company needs to
conduct the research process in order to analyse the external influential or internal factors before
making any decision making approach. Present report is based on developing global
management competencies Heathrow. In order to get the new opportunities and threats, company
adopts SWOT analysis for measuring the internal or external review. Furthermore, they also
conduct risk management in order to measure the risk involvement in overall process. Company
needs to adopt new technology and customer needs in order to enhance the business operations.
Besides this, they also need to check the external affecting factors which may give adverse
effects on the business objectives. Moreover, the main objective of the airline company was to
open the terminal point. For that, they adopt all process of research. Overall, it can conclude that
before expanding the business at global level, company needs to check the current market
position and then analyse the internal or external factors to adopt the best action plan.
Project 2
Reflective statement
On the basis of given report it will give me the lots of information regrading airlines
requirement and needed sources through which they expand their business at new level. Apart
from that, this report helps me to enhance my skills in terms of development company function.
The main objective of Heathrow International Airport is to open the new terminal 5 in order to
expand the business function and earn new level of income revenue. It also includes making new
strategies through which individuals can enhance their own skills and knowledge. It makes the
new environment and growth. On the basis of overall report, this helps me to enhance my
knowledge with respect to the airline company. This report gives me the new opportunity in
order to increase the knowledge. Besides this, they also enhance my analytical skills which help
7

me to take my further decision making approach (Breitbarth, Kaiser-Jovy and Dickson, eds.,
2017). This project helps me to understand the SWOT analysis of the airlines company in which
I had to learn different aspects of strength and weaknesses. This helps me to take deep overview
of the company. Overall, with the help of group report, it helps me to work with different people
which enhance my interpersonal skills, through which I can take my own decision. Another skills
or knowledge I gain that is presentation skills. In this, I got to learn how to present skills plus
how to collect data from different sources. Moreover, the main objective of this project is to
analyse the actual outcomes of the airline company. Another skill I got to learn during the whole
process that is time management skills. Time management skills help me to handle the different
tasks in one short which helps me to give different approachable and learning outcomes. Overall,
I got to learn different sources through which project has been made perfect and attractive.
Moreover, I got the new learning of research methodology which helps me to handle my next
task. During the whole research report, I will need to concentrate on my understanding skills
which help me to take better decision making approach. During the whole report, I have been
going through many processes in order to learn new terminologies and ideas. This is the process
which gives new opportunity and new learning. From this report, I got to learn that new skills or
steps are very necessary to achieve the overall expansion target which helps me to increase my
performance level (Scott, L., 2016B). Overall, this makes me stronger and knowledgeable to take
my next further step for enhancement. On the basis of project analysis, I got to learn my
opportunities and threats. On that behalf, I will need to learn new methods and technical skills
for my higher learnings. On the basis of further analysis, given conclusion is that I need to
nourish my research techniques in order to enhance the further skills or knowledge. Furthermore,
in order to develop the further skill, I need to make my personal development plan in order to
enhance my skills. With the help of action plan, I will achieve new target plans.
8

REFERENCES
Books and Journals:
Harris and McCaffer, 2013. Modern construction management. John Wiley & Sons.
Bell and et.al., 2017. Teaching environmental management competencies online: Towards
“authentic” collaboration?. European Journal of Open, Distance and E-learning. 20(1).
pp.22-44.
Davies, A. and Brady, T., 2016. Explicating the dynamics of project capabilities. International
Journal of Project Management. 34(2). pp.314-327.
Hisrich, R.D. and Kearney, C., 2013. Managing innovation and entrepreneurship. Sage
Publications.
Kardes and et.al.,, 2013. Managing global megaprojects: Complexity and risk management.
International Business Review. 22(6). pp.905-917.
Morden, T., 2016. Principles of strategic management. Routledge.
Rees and French, 2016. Leading, managing and developing people. Kogan Page Publishers.
Scott, L., 2016. Gower handbook of people in project management. Routledge.
Bell, S. and et.al., 2017. Teaching environmental management competencies online: Towards
“authentic” collaboration?. European Journal of Open, Distance and E-learning. 20(1).
pp.22-44.
Mainga, W., 2017. Examining project learning, project management competencies, and project
efficiency in project-based firms (PBFs). International Journal of Managing Projects in
Business. 10(3). pp.454-504.
Breitbarth, T., Kaiser-Jovy, S. and Dickson, G. eds., 2017. Golf Business and Management: A
Global Introduction. Routledge.
9