Analysis of Project Management Failures at Heathrow Terminal Five

This report provides a comprehensive analysis of the Heathrow Terminal Five project, focusing on its key operational and project management failures. It identifies three major project management flaws, including risks of uncertainty, material handling and logistic issues, and technological faults, along with stakeholder engagement challenges. The report also outlines three essential operational shortcomings: insufficiently trained staff, car parking problems, and incorrect system configurations. Furthermore, it presents a detailed risk assessment plan, including a risk log and probability/impact matrix, specifically addressing IT-related failures. The report also discusses the potential application of quality frameworks like TQM and related tools to enhance quality. The study concludes with recommendations for improvements, referencing the challenges of mega-project management and the need for effective strategies to overcome operational and project management issues. The report emphasizes the importance of stakeholder communication, risk mitigation, and staff training to ensure project success and enhance the airport's image.