Essential Help Desk Job Training and Certifications for IT Careers

This essay explores the essential training and certifications required for help desk job roles, which are vital for maintaining an organization's technology and data integrity. It emphasizes the need for technical knowledge, skills, and responsibilities training, including diagnosing computer errors, providing technical support, troubleshooting software and network issues, backing up and restoring data, and installing and configuring software and operating systems. The essay also highlights the importance of remote support skills and essential certifications such as CompTIA A+, AppleCare Mac Technician, HDI Customer Service Representative, ITIL Foundation, Microsoft 365 Modern Desktop Administrator Associate, and Google IT Support Professional Certificate. These certifications enhance customer satisfaction, productivity, security, and accurate networking, troubleshooting, and operation procedures. The essay concludes that help desk job training and certification are crucial for companies providing technical services, underscoring the importance of understanding the requirements in this field.

Article writing 11
(helpdesk job training
and certifications
required for jobs)

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................2
References........................................................................................................................................3

INTRODUCTION
Help desk job training and certification is the job profile which is important for the information
technology workforce because it keeps the technology on which the organisation relies on and
maintains the data up to date. These are the technicians which provide the technical support and
the services of troubleshooting to the end users (Nielsen, Roman and Shekels, 2019). The current
article is based on the help desk job training and certifications which are required for the jobs in
this field.
MAIN BODY
Help desk aspirants need the technical knowledge and skills along with the responsibilities
training. Such responsibilities and training includes that the help desk technician must be
educated in diagnosing the computer errors and must provide the technical support to the
organisations either in terms of hardware or any software equipment. training must be provided
in terms of troubleshooting the software and other network issues which the organisation is
already facing in networking design and network prototyping. training is also necessary in
backing up and restoring the raw data and event information into the files and systems which are
stored in the organisation's personal systems. Training is also required in gaining the knowledge
for installation and configuring and the breeding of the software and operating systems.
Moreover, cleaning and repairing of the computer hardware for example keyboards and printers
are also important in terms of training because the information technology help desk technicians
who are working on a remote basis are provided with the technical support with the help of
phone or website (YU, Chunfu Charlie and Emily, 2019). a person must also have the skills and
responsibilities while working on a remote basis and offer the personalized and specialised help
desk support in auto control the end user computers for troubleshooting and diagnosing in order
to resolve the complicated issues. Education requirements are the bachelors and Masters in
computers and technology and also the diploma degree which can provide the basic knowledge
about the networking designing and other essentials in the technical sector. There are several
useful information technology support and help desk certifications. Some of the essential ones
are the comptia A+ and Applecare Mac technician along with the HDI customer service
representative and ITIL foundation which is followed by the Microsoft 365 modern desktop
administrator associate and Google it support professional certificate. Moreover Google IT
1

automation with Python professional certificate and Microsoft IT support along with the IT help
desk professional and network + certification or Cisco certified network associate routing and
switching are also the important certificates for help desk technicians. It has benefits because it
provides the customers satisfaction and productivity enhancement in terms of security and
accurate networking along with the troubleshooting and operation procedures (Fortuna, Myers,
Walsh and Brooks, 2020).
CONCLUSION
It is concluded that help desk job training and certification is an important job profile for the
technical company or the companies who are rendering the technical services to their clients.
This is because the services are provided to support in a technical manner while using the
hardware and software devices. Therefore it is important to examine the help desk job training
and certifications required for the jobs. Hence the public discussion also covers charias in order
to better understand the requirements of help desk job training and certifications.
2

References
Books and Journals
Fortuna, K.L., Myers, A.L., Walsh, D. and Brooks, J.M., 2020. Strategies to increase peer
support specialists’ capacity to use digital technology in the era of COVID-19: Pre-post
study. JMIR Mental Health, 7(7), p.e20429.
Nielsen, W., Roman, M.T. and Shekels, M.S., 2019. Technical Documentation for Transcend IT:
Helpdesk, Network Operations, and Network Analyst Program Tracks.
YU, W.C.W., Chunfu Charlie, L.I.N. and Emily, W.U., 2019. Factors influencing the Pursuit of
IT Certifications. American Journal of Educational Research and Reviews, 4, pp.62-62.
3