Analysing Ownership Impact on Roles & Responsibilities in Heritage

This essay examines the impact of different ownership types—public, commercial, and voluntary—on heritage and culture management, focusing on their roles and responsibilities. It highlights how organizations with varying ownership structures, such as the Heritage Lottery Fund (public), commercial entities, and the National Trust (voluntary), contribute to preserving cultural sites and providing visitor amenities. The essay emphasizes the importance of protecting heritage, maintaining cultural sites, and providing necessary facilities to enhance visitor experiences. Furthermore, it underscores the need for organizations to adhere to governmental regulations and adapt to technological advancements to ensure the sustainable management of heritage resources. National governments also play a crucial role by investing funds and communicating policy changes to visitors, thereby fostering a collaborative approach to heritage preservation.

Heritage and culture management
Impact of different type of ownership and their roles and responsibilities
In modern era, tourism is considered as
lucrative business where, companies are earning
large amount of profits with by providing
different kinds of services. There are different
types of organisations which are holding heritage
and culture places for their own benefits. These
ventures are taking part in programmes which are
conducted by government so that they can make
sturdy relationships with customers. By
participating in these kind of programmes,
organisations are also providing job opportunities
to local people and alleviating to improve their
life style. In UK, there are numerous places
which are belonging to heritage and cultural
background and these places are controlled and
maintained by the government. For developing
these industries, organisations are investing large
amount of funds which will also improve the
quality of services. Here are various kinds of
organisation which are having different
ownership;
Public ownership – In this, government is
holding more than 51% of share of firm.
Complete ownership of a firm is also known as
nationalisation of firm. The aim of holding these
kind of ownership is to satisfy basic needs of
customers for which they are expecting from
them. They value the needs of customers so they
are also conducting proper market research in
order to provide products and services
accordingly. Moreover, their main objective is to
capture large market share and beat their
competitors. Heritage and lottery fund is an
example of public ownership which is operated
by government.
Commercial ownership – This include
both public and private ownership. Commercial
building are included in this ownership which are
used by private organisation to conduct events so
that they can attract people. In this organisation is
working for social development and for the
benefit of people. They are having responsibility
for tourism, leisure services which should be
provided to customers. Along with this, they are
building digital economy for the benefit of
people. It is also their responsibility to maintain
unoccupied places.
Voluntary ownership – In this some of the
organisations are participating in programmes
which are conducted by government. These kinds
of ownerships are held as non-profit
organisations. But their major aim is to provide
basic needs. National trust is considered as
voluntary organisation whose aim is to satisfy the
basic needs of people and they are also charging
high amount of fee from visitors.
Many of the organisations in UK, are
working for their own benefits, but they are
reserving resources for the welfare of people.
It is considered as their moral duty to
preserve resources for future use. It is
considered as their moral duty to preserve
resources for future use. The conservation of
resources must be done in such a way where
they can attract large number of customers
and retain them for a long period of time.
There are many places which are held by
different organisations such as National trust
being voluntary organisation; department for
digital, culture and media is held by
commercial and heritage and lottery funds
these are run and controlled by public
enterprises. The roles of different
organisations are unique from one other but
here are some common roles and
responsibilities which protect heritage
industry;
Proper facilities should be provided
at destination places – The organisation has
to provide different kinds of amenities for
which visitors are paying. For example,
provide better infrastructure facilities in
hotels, restaurants so that visitors can enjoy
destination places. If any sort of
inconvenience is found, then it is their
responsibility resolve these problems.
Protect heritage and culture – As
these organisations can also use new and
latest technology to protect heritage and
cultural sites. For example, providing
online services to customer for booking
tickets. In this more facilities can be
provided by organisation, for example if
any customer wants to cancel their tickets
online, then refunds can be made to them
as early as possible. So, these bodies have
to work in appropriate manner in
promoting or launching campaign.
Maintenance of cultural sites –
The major responsibilities of these
organisations are to use resources in
appropriate manner in order to maintain
heritage sites. The resources which are
being used by organisations should be
used limitedly so that these can also be
preserved for future. In addition to this,
proper management of work should be
there, so as to ensure optimum resource
allocation, and if is not properly applied,
then this may result in decline in profits.
Further, these organisations have to
work according to rules and regulations
which are framed by government. It will
be easy for them to operate their functions
smoothly in competitive market.
Moreover, if they found any changes in
technologies, visitor’s sites, then theses all
should be considered in effective manner
and accordingly, then they have to bring
revolutionary victory in these sector.
National governments are also playing
essential role in conveying message to
visitors if there is any change in policy.
They are investing large amount of funds
in this sector for providing better quality
of services to customers.