High Performance Work Culture, Leadership & Development at M&S

This report examines the concept of high-performance working culture within the context of Marks and Spencer, a fashion retail company. It defines high-performance working culture as a set of norms and behaviors designed to achieve organizational goals effectively, emphasizing the importance of a positive workplace environment. The report details the characteristics of such a culture, including strong leadership, empowered employees, and flexibility to change. It analyzes how effective leadership contributes to this culture through motivation, guidance, and performance appraisal. Furthermore, it discusses management development programs like coaching and mentoring, utilizing models such as the GROW model for coaching and the CLEAR framework for mentoring. The report concludes by assessing the impact of these practices on organizational culture and staff development, highlighting improvements in knowledge, skills, and overall working efficiency, ultimately contributing to the successful attainment of organizational goals.

High Performance Work
Culture

Table of content
■ Introduction
■ High performance working culture
■ Characteristics of high performance working culture
■ Effective leadership contribute
■ Management development programmes
■ Coaching model
■ Mentoring model
■ Impact on organisational culture & staff development process
■ Conclusion
■ References

Introduction
High performance working culture tends to successfully attainment of organisational goal.
For this it is important to maintain positive and healthy workplace environment. As it
motivates employees to conduct practices in efficient and effective manner for the
accomplishment of organisational goal.

Continued…
The following presentation is based on Marks and Spencer firm. This company is dealing
with fashion retail sector and offers high quality services or products to consumers. This
company was founded by Michael marks and Thomas spencer in 1884. The presentation
includes discussion about high performance working culture along with its characteristics.
Different modes of effective leadership has been assessed. In addition, various management
development programme has been also analysed. Models of monitoring and coaching is
discussed. Lastly, impacts on organisational culture and employee development process is
depicted.

High performance working culture
High working performance can be defined as a norms or behaviour that is set by the entities of
company for achieving the predefined goal in effective manner. The respective company need to create
and maintain high performance working environment culture for the successful execution of all
planned strategies and tactics.

Continued…
With the help of this, overall efficiency and capabilities of employee will enhanced and they got
motivation to perform the assigned roles/ task in significant manner. High performance working
culture creates competitive working environment among staff members and for competing that
competition they use their full potential and ability. For the same, company need to formulate clear,
oriented and measurable objective that help in improving the overall performance and operation
efficiency of corporation.

Characteristics of high performance working culture
High performance working culture supports corporation to compete with competitive edge and
gives strength to accept all challenging and complex task to attain all predefined objective.
Various characteristics of high performance working culture are as follows:
■ Strong leaders
■ Empowered and engaged employees
■ Flexible to change

Continued…
■ It is important for subordinates of company to motivate their employees on continuous basis for
improving their performance and enhancing efficiency. So that they will perform their task in effective
manner.
■ Strong leaders: leaders within firm plays vital roles as they motivates their team mates and boost up
their energy level for performing the task in significant manner. Also encourage them for well
performance and this helps them to create high working performance culture.
■ Empowered and engaged employees: High, positive and healthy working environment could only be
possible with the help of employees as they are the responsible to complete their task in effective
manner. For which it is necessary that marks and spencer empower their employees and engage them by
assigning their roles, task and responsibility for creating high working culture.
■ Flexible to change: It is important to opt changes within operation for gaining competitive advantage &
for this, it is essential that employees of company are flexible towards adopting of changes management.
This puts huge impacts on overall performance of staff, if they are not openness to changes. Openness to
changes offers opportunity to gain innovative ideas to conduct business significantly.

Effective leadership contribute
Leaders plays significant roles within company as they motivate and lead their team mates
for the accomplishment of common goal. Number of ways are available by which leaders
can contribute towards high working culture and some of are as follow:
■ Leaders of respective company motivate their team mates in order to increase their
overall working efficiency and carry out some practices as per business requirements.
■ Leaders are those individual who provides instruction and guidance to workers in order
to perform the task in successful manner.

Continued…
It is important for organisation to address strong and effective leader
who have potential to lead their members and effectively instruct them
to about task and roles as well as show them right direction for
successful implementation of task or goal.
• Encouragement, performance appraisal also motivate employees to
effectively performing business activities.
• They lead them to follow the right path and avoid all uncertainties
which can affects their performance. Therefore, all these performance
improvement factors assist them to create the high working culture
environment

Management development programmes
Within an organisation, it is crucial to conduct effective development programme as these are
required to increase the performance level of business unit. Management development
program assist employees and provides them right direction to reach the goal in significant
manner.
Coaching: The term coaching refers to providing instruction and guidance in specific topic to
learner. It is a technique by which an individual gather information and knowledge related
with the different concepts.
Mentoring: Mentoring refers to those programs or practices which encourage individual and
assist them for maximizing their working potential with high efficiency.

Continue
This majorly influences the capability, skills and ability of an individual and that is vital to opt
some innovative techniques and tool. It can be defined as a programme that strong the
relationship among mangers of all level. There are several management development
programmes. Few are as follows:
Coaching: Likewise, leaders of company providing coaching to their employees for improving
their efficiency and knowledge in specific field. So the respective company need to consider
this coaching practices as a manage get development program because this helps them to
devise right strategies and take appropriate decision for the betterment of company and their
workforce. Such programs creates training and learning environments for employees.
Mentoring : It helps employees in choosing right direction for performing the task and
business practices so that the desired goal will be achieved. Respective company will able to
increase the performance of employees by conducting such types of mentoring programmes.
Also this programme will helps mentors to analyse the performance and strength of their
employees towards assigned task and them helps then to combat with their weakness. This
majorly improves their working efficiency and helps them to achieve their pre-defined goal.