This report provides an analysis of the high-performance work culture at Marks & Spencer, examining the characteristics of such a culture and the contributions of leaders in fostering it. It delves into the management programs implemented to improve organizational performance, highlighting the influence of management on staff development through techniques like mentoring, coaching, active listening, and team building. The report emphasizes the importance of effective communication and employee collaboration in problem-solving. Ultimately, the report concludes that Marks & Spencer's management is crucial in developing a work culture that enhances organizational capabilities, motivating employees to represent the company effectively and improve their working skills.
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