Analysis of High Performance Work Culture at Marks & Spencer

This report delves into the high-performance work culture at Marks & Spencer, exploring the key elements that contribute to its success. The report begins by defining high-performance work culture and its characteristics, emphasizing the importance of leadership, employee engagement, and conti...Read More

High Performance Work Culture
Marks and Spencer

Table of Contents
• INTRODUCTION
• High performance work culture
• Characteristics of high performance work culture
• Ways in which effective leadership may contribute to development and
sustenance of high performance work culture
• Ways in which Management Development Programmes within their framework
enhances organization performance
• MDP impacts organizational culture and staff development processes.
• CONCLUSION
• REFERENCES

INTRODUCTION
• High performance work culture is a set of
behaviour and norms or a physical or
virtual environment which is designed to
make the workers effective and leads the
organization to achieve higher goals.

High performance work culture
• High performance work culture is a set of behaviour and norms that leads an
organization to achieve superior results. M&S sets some standards that is
tangible, practical and achievable.

Characteristics of high performance work culture
• Leadership is the foundation
• Employee engagement and their empowerment
• Focusing on employee development and their
learning
• Open to change
• Innovation is the key
• Rewarding and recognizing employees
• Alignment of purpose, value, mission and vision

Ways in which effective leadership may contribute to
development and sustenance of high performance work culture
• Establish and Define vision
• Hiring right people for right job
• Driving change
• Capturing opportunities
• Investing into their people
• Prioritizing customer service and experience
• Building an environment of mutuality and collaboration at workplace

Ways in which Management Development Programmes within
their framework enhances organization performance
• Management development programmes is a type of course designed for all
managers present at different levels and is a systematic process of training
and growth to strengthen the relationship among them.

Cont.
M&S focuses mainly on the following management development programme:
• Coaching
• Mentoring
• Conference training

MDP impacts organizational culture and staff
development processes.
The following are impact of management development programme on
organizational culture:
• . Coaching helps in building a culture of performance and continuous
improvement in the organization. It helps in pulling employees and organization's
objective in the same direction.

CONCLUSION
• It can be concluded that high performance work culture is a physical or
virtual environment designed to make workers as effective as possible in
supporting business goals and providing value.

REFERENCES
Books and Journals
• Fareed, M., Noor, W.S., Isa, M.F. and Salleh, S.S., 2016. Developing Human Capital for
Sustainable Competitive Advantage: The Roles of Organizational Culture and High
Performance Work System. International Journal of Economic Perspectives. 10(4).
• Mathebula, H.T., 2016. The relationship between the practice of transformational
leadership and a high-performance culture(Doctoral dissertation, University of Pretoria).
• Drake, D. and Pritchard, J., 2017. Coaching for organization development. The Sage
handbook of coaching. pp.159-175.
• Oppong, N.Y., 2017. Evaluation of a management development programme: A critical
discourse analysis. Qualitative Research in Organizations and Management: An
International Journal.