Analysis of High Performance Work Culture at Marks & Spencer

This report delves into the high-performance work culture at Marks & Spencer, exploring the key elements that contribute to its success. The report begins by defining high-performance work culture and its characteristics, emphasizing the importance of leadership, employee engagement, and continuous improvement. It then examines how effective leadership can foster this culture, including establishing a clear vision, investing in employees, and prioritizing customer service. The report further analyzes management development programs, such as coaching and mentoring, and their impact on organizational culture and staff development. The conclusion highlights the significance of a supportive environment in achieving business goals and the value of employee development. The report includes references to books and journals supporting its findings.

High Performance Work Culture
Marks and Spencer

Table of Contents
• INTRODUCTION
• High performance work culture
• Characteristics of high performance work culture
• Ways in which effective leadership may contribute to development and
sustenance of high performance work culture
• Ways in which Management Development Programmes within their framework
enhances organization performance
• MDP impacts organizational culture and staff development processes.
• CONCLUSION
• REFERENCES

INTRODUCTION
• High performance work culture is a set of
behaviour and norms or a physical or
virtual environment which is designed to
make the workers effective and leads the
organization to achieve higher goals.

High performance work culture
• High performance work culture is a set of behaviour and norms that leads an
organization to achieve superior results. M&S sets some standards that is
tangible, practical and achievable.

Characteristics of high performance work culture
• Leadership is the foundation
• Employee engagement and their empowerment
• Focusing on employee development and their
learning
• Open to change
• Innovation is the key
• Rewarding and recognizing employees
• Alignment of purpose, value, mission and vision

Ways in which effective leadership may contribute to
development and sustenance of high performance work culture
• Establish and Define vision
• Hiring right people for right job
• Driving change
• Capturing opportunities
• Investing into their people
• Prioritizing customer service and experience
• Building an environment of mutuality and collaboration at workplace

Ways in which Management Development Programmes within
their framework enhances organization performance
• Management development programmes is a type of course designed for all
managers present at different levels and is a systematic process of training
and growth to strengthen the relationship among them.

Cont.
M&S focuses mainly on the following management development programme:
• Coaching
• Mentoring
• Conference training

MDP impacts organizational culture and staff
development processes.
The following are impact of management development programme on
organizational culture:
• . Coaching helps in building a culture of performance and continuous
improvement in the organization. It helps in pulling employees and organization's
objective in the same direction.

CONCLUSION
• It can be concluded that high performance work culture is a physical or
virtual environment designed to make workers as effective as possible in
supporting business goals and providing value.

REFERENCES
Books and Journals
• Fareed, M., Noor, W.S., Isa, M.F. and Salleh, S.S., 2016. Developing Human Capital for
Sustainable Competitive Advantage: The Roles of Organizational Culture and High
Performance Work System. International Journal of Economic Perspectives. 10(4).
• Mathebula, H.T., 2016. The relationship between the practice of transformational
leadership and a high-performance culture(Doctoral dissertation, University of Pretoria).
• Drake, D. and Pritchard, J., 2017. Coaching for organization development. The Sage
handbook of coaching. pp.159-175.
• Oppong, N.Y., 2017. Evaluation of a management development programme: A critical
discourse analysis. Qualitative Research in Organizations and Management: An
International Journal.