High Performance Working and Performance Management at The Fat Duck

This presentation analyzes high-performance working (HPW) strategies and performance management techniques applicable to The Fat Duck restaurant, a UK-based establishment. The presentation delves into the concept of HPW, emphasizing its role in boosting employee engagement and securin...Read More

Developing Teams and
Organizations

Introduction
High performance working is primarily the method as well as holistic approach which
mainly focuses upon increasing the commitment and enthusiasm of employees for achieving
high level of excellence. The main aim of this ppt is to understand the importance of HPW for
fat duck restaurant to gain the competitive advantage. The fat duck restaurant is primarily the
restaurant chain being established in 1995 and headquartered in Berkshire, UK.

Understanding of HPW in employee
engagement and competitive advantage
• Concept of HPW
HPW is basically high performance working and is described as the general approach
for managing the organizations where its main aim is to facilitate and stimulate effective employee
engagement as well as commitment for achieving high performance. In short, HPW is predominately the
approach as well as framework which are being used by organizations for increasing the enthusiasm as
well as commitment towards their work in order to increase their overall performance. High performance
working has recently gained a great attention from the human resource managers in large number of
organizations and thus has been implemented by them in order to increase the productivity and motivation
of the employees. This is mainly considered as the corrective measure as most of the other tools like TQM,
just in time etc can only be functioned better when the people of organizations are actually fit for the
specific requirements. HPW initially emerged as the concept where the main purpose was to raise the skills
of employees and increasing the productivity of employees.

Cont...
HPW will not only help the Fat Duck restaurant to achieve competitive advantage but will also
help them in increasing the employee engagement. When restaurant and its HR department will use the
best practices for appreciating their employees and increasing their motivational level then this will in turn
increase their satisfaction level. When employees will be satisfied from the organization then this will lead
to high employee engagement in decision-making process.
• How HPW can be applied within organization
The Fat Duck restaurant can apply the HPW within its restaurant by using various practices as well as
strategies.
• Providing rewards
This is the best method of applying HPW within the organization which this restaurant can use in
order to increase employee engagement. For example- when The fat duck restaurant will appraise the work
of their employees and will provide rewards and compensation benefits to them then this will eventually
lead to high commitment of employees towards their work.

Role of HR in disseminating HPW
HR plays a great role in incorporating HPW within the organization and thus helps to achieve the
organizational goals and objectives in an imperative way.
• Best recruitment practices
This is one of the best way in which HR of fat duck restaurant can champion for disseminating
the HPW throughout restaurant. For example- HR can ensure the best recruitment practices in order to
attract as well as retain the best talent within restaurant. Having the proper recruitment and selection
practices, the fat duck restaurant can eventually entice as well as look for the best employees who have the
ability to achieve the organizational goals.

Strength and weakness of HPW
The major benefit of applying HPW within fat duck restaurant is that it helps in increasing the
productivity of employees by making use of the best practices like rewards, compensation etc. Another
major advantage of HPW which will help fat duck restaurant is competitive advantage. Through the use
of best practices and HPW, organizations are able to increase productivity of employees which
eventually increases the customer service. This helps in gaining competitive advantage

Different approaches to performance
management
Performance management refers a procedure of making sure by manager of an organization that
employees’ outputs and activities are contributing company in accomplishing their goals or to meet their
goals. One of the focus on manager of an organization is improving performance of employees for an
effective performance management. In the context of The fat duck restaurant, it can be said that it is
important for manager of this restaurant to manage performance of their employees as well as monitor in
order to make high performance organizational culture effective.

Approaches of performance
management
There are some approaches and ways by which manager of The fat duck restaurant can support
high performance culture such as:
• Team or collaborative working: There are different types of employees who are good in some skills and
lack in others. Employees need some help in competing their work in an efficient manner. By providing
opportunity to all employees of working in a team and collaborative working satisfy their needs. When
employees work with collaboration and in a team than it increases their knowledge and skills. They share
their experiences and knowledge while working with each others. It improves their relationship also.
Improved relationship help them out in solving any type of problem and making the best decision
regarding projects with mutual understanding. It improves their performance which directly leads to high
performance culture.

Cont…
Effective working environment: Effective working environment means having an effective
infrastructure, and safe working environment where all employees can work in an efficient manner. Safety
needs is one of the main need and as per the Maslow’s hierarchy of needs it is considered an important
need which all employees seek for. So, by having an effective working environment, employer of the fat
duck restaurant can make their employees feel safe and secure. Working in a safe environment can make
employees more productive when they feel refreshed. So, it can be said that an effective working
environment is one of the best and effective approach to performance management.

Evaluation of approaches to
performance management
From the above discussed approaches and processes of performance management which the fat
duck restaurant can use, it can be said that they can help this restaurant in developing an effective culture.
It gives several positive impacts such as:
• Boost employees engagement: In the context of hospitality sector and hotels, it can be said that one of the
main aim of these types of organizations is to please and satisfy customers. It can only be possible when
employees are satisfied because employees are the one who perform several day to day activities and
please customers. So, before thinking about customers, it is important for manager of manager of this
restaurant is to think about employees and satisfy their needs. For this, they need to engage employees with
goals of organization and performance management approaches allow companies to increase engagement
of employees. An effective engagement not only increase performance of employees but also decrease
employee turnover which directly affect image of the company in a positive manner.

Cont…
Encourage rewards and recognition: In the context of rewards and recognition, it can be said
that approximate 83% of employees in an organization working in an environment with an effective
rewards and recognition structure which states that they are content in their position. 69% of employees
will work more harder in an environment with effective structure of rewards and recognition if they know
that their work is being valued and appreciated. So, it can be said that it is one of the main importance and
effectiveness of using approach to performance management.

Conclusion
From the above study it has been summarized that high performance working in an
organization played a vital role as it allows company to accomplish their goals. A high performance
working develop organizational culture which directly impacts on the relationship and engagement of
employees it has several positive impacts on the performance an overall productivity of an organization.
Further, It has also shown different ways of improving and developing high performance working such
as rewarding employees, improving healthy and safe working environment, encouraging collaboration
working which makes employees feel valued and motivated towards their work. This presentation has
also discussed several approaches of performance management which helps an organization in
developing a high performance organizational culture.

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