High Performance Working Organization: A Comprehensive Report

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Contents
Introduction................................................................................................................................................3
Task-1 knowledge skills and behavior...................................................................................................4
Task-2 organization and individual learning..........................................................................................7
Task-3 high performance working organization....................................................................................9
Task -4 performance management and high performance culture..................................................12
Conclusion...............................................................................................................................................15
References..............................................................................................................................................16

Introduction
In this competitive market, it is important for any organization to develop their
employees individually or in teams. Development of the team and an individual is the
job of the team lead and of the manager. The hardest part of team or an individual
development for the team lead or for management is of understanding the needs of
team or an individual. Most of the organization uses the concept of performance
management for the process of development. According to this concept team or an
individual gets the appraisal for their work. The development of individual also depends
on the process how they are getting trained. So it is important for a team lead and a
manager to choose an appropriate method of training.

Task-1 knowledge skills and behavior
In this section the personal skills of the employee Katie Latta has been audited. By
analyzing the knowledge skills and behavior it can be concluded that she is good in
visual and presentation skills. These skills of her can be used in the conferences or in
the business meeting for the growth of organization. When it comes to Katie’s verbal
skills she is also good but while writing she makes grammatical errors or she may lack
the vocabulary. Now it comes to check her ITC skills she lacks in doing any type of
graphic manipulations but she is capable of making attractive presentations for
organization by using text manipulations skills accurately. She also uses the internet to
make accuracy and efficiency in her work. When it comes to check her learning skills it
was observed that she is good at doing her work before deadlines and also in solving
the problems. She also manages her time accurately while her work. Apart from this she
lacks in many things like she is not that much capable of assembling relevancy, and in
sourcing of materials. In her visual skills she lacks in drawing. (Dooren, et. al., 2015)
The knowledge skills and behavior of an employee depends on the organization. But
some skills are common for every organization’s employee like –
 every employee must have the quality of clear communication
 The employees must have the capability of balancing the work along their
personal life.
 Employees should have the quality of managing the time or must be capable of
doing their work on time as per the requirement of the organization.
 The quality of flexibility is also important for the employees. This quality will help
the employees to adjust themselves in any type of work environment.
 The employee who is doing the job by putting all the efforts also wishes to have
some improvement and wants to learn new skills to show their best out of their
abilities.
A human resource manager is a person who plays a crucial role in the development of
an organization. The human resource manger enhances human capital by using all the
learning. The human resource manager has strategic approach to manage the

organization effectively. Human resource manager is responsible for managing the
employees in the organization by implementing the policies. Human resource manager
designs the policies by seeing benefits of the employee. And plans the training
programs for the employee and rewards the employee according to their performance.
Human resource manager also balance the organizational practices according to the
changes in the industries and organization. The main of recruiting human resource
manager in the organization to ensure that organization is achieving the success with
their employee’s growth because HR is responsible for recruiting the employees in the
organization. Human resource manager solves the problem of the employees in case if
any policy gets violates or in the case of discrimination. The human resource manager
also plays the role in making the policies which will be beneficial for employees like
formation of compensation structure, leave programs. The human resource manager is
a person who is capable of working in every field. The Human resource manager must
also be aware of some federal laws in order to protect to protect the employees as well
as to organization. It is also the duty or responsibility of the human resource manager to
check that the organization is following all the laws and rules of government. (Obata et,
al., 2015)
The four basic functions which human resource management does are as
follows-
 Staffing- recruits the employees for organization
 Development and training- plans the training program for the employees
growth and also for the organization
 Motivation- this important job which is perform by the Human resource
manager by motivating the employee’s human resource manager keeps
the productivity of employees work high. The motivation can be given in
the form of rewards and appraisals.
 Maintenance- this is the last function performed by the human resource
manager. This involves managing the loyalty and commitment of the
employees towards organization.

Apart from this human resource manager also helps in globalizing the
organization. By making and ensuring the process of communication within
the overseas. Human resource manager act as root to grow any organization
because this profession is responsible for maintain the discipline and healthy
work environment in the organization. The human resource manager makes
the decisions for the organizations development. At last it can be concluded
that the human resource manager can be describe as the person who is
responsible for managing the organization, manpower, talent, and people.
Human resource manager faces the difficulty in managing the organization
where both employees and employers work together for the growth of
organization. Also faces the challenge in securing the partnership which can
run for a long time with the interests of employer and employees. (Seek et,
al., 2017)

Task-2 organization and individual learning
Both organization and individual development are related to each other. The learning of
individual is crucial for the learning of organization. The resource which everyone
possesses in order to learn something is knowledge. Every organization is created
uniquely by possessing unique qualities. For the learning of organization and individual
it is important to create an environment of knowledge. It is very difficult to develop the
knowledge according to the needs. Learning something individually is about increasing
the adaptive capacity. Involving the employees individually is the important part of
individual learning. This involvement of employees also improves the learning power of
employees and keeps them motivated. The word “capability” plays an important role in
individual learning. Capability of an employee shows how much they can perform and
how much they can learn. Hence capability requires some attention at the time of
training. The learning of the individual impacts the learning of organization also. An
organization is made by the contribution of each employee. If the individual employee
learns something it means it is also for the organization. An organization can be said as
a learning organization if and only if it stands on the following points-
 Capable of giving new learning opportunities to the employee and also gives the
feedback.
 Organization has a human resource manager who understands importance of
learning.
 Formation of the strategy to develop an environment of learning.
 Culture of organization must encourage employees to come up with their
innovative ideas.
 Must provide new learning opportunities to each and every member of the
organization. (Namada, 2018)
An organization is said to be learning organization if the organization is experiencing
new changes as compare to their past experiences and these experiences are positive
for the organization. It is important that each employee is giving their knowledge to the
organization. A human resource manager plays crucial in the organizational and

individual learning by promoting importance of knowledge at all levels. Learning is the
key to get success. The medium of organization and individual learning already exist in
the organization in the various form like in the form of experience employees, files and
documents. To promote the culture of learning is important for the business because it
encourages growth of the company. The principle of learning in the organization
promotes the improvement of an individual and organization by supporting them. And
also promotes and supports employees to achieve their goal. By learning new things an
individual in the organization is increasing its capability to deal with the changes.

Task-3 high performance working organization
In the organization high performance working is the creation of the culture of trust,
transparency and the relation of communication where everyone can open up with their
thoughts and ideas. This will result in making employees happy, feel motivated under
the organization. In other words high performance working organization can be defined
as an organization which aims to involve their employees effectively along their
commitment and support towards the growth of the organizations. if the organization
works according to the concept of high performance working then it utilizes all the skills
and the resources which they posses. This program also aims to increase the potential
of employees working in organization. The practice of high performance working is
mainly perform in three areas mainly as follows-
 Involvement of the employee is high
 Practices perform by the human resources
 Practices of reward and the commitment
The organization is free to choose any above practices according to the need of
organization. If the organization performs these practices together or in bundles then it
will act more effectively. Performing of these practices helps the organization to achieve
their objectives faster along the job satisfaction of employees. Along the high
performance working organization also needs to make plans which would be helpful in
implementing the high performance working. The model of high performance working
for an organization exhibits the following characteristics-
1. Good approach towards strategities- this feature helps the organization to
determine how they can get success. Planning of strategity depends on how
company understands their vision towards the market and what the company or
organizations wants to achieve. These can also some barriers for the behavior
and action of employees.
2. Approach towards customer- this characteristic shows the behavior of an
organization towards their customers. This also includes how the organization

can approach towards new customers, how much they are valuing their current
customers, what schemes organization is planning to retain their customers. All
the efforts made by organization focus on the customer.
3. Good leadership- this approach includes how the organization is managing their
employees within the organization and what behavioral expectations they are
setting to satisfy their customers by understanding the capabilities of their
employees.
4. Structure and process- it is all about how the organization is executing their
processes with their strategy.
5. Values- in every organization there are some values and beliefs which need to
be followed while conducting any process. These values and beliefs are not only
limited to the leader, but also helps in maintaining the relationship of organization
and customers. This also helps in creating a healthy work environment.
(Henriksen, 2015)
All these characteristics influence the performance of organization. If one of them gets
change then another characteristic is capable of adjusting changed one. If the
organization is using the high performance working concept then it is also beneficial for
the employees who are working there because it helps in developing the following
qualities in the employees-
1. Skill enhancement- higher working performance forces the employees to work
hard and to show to their best this result in increasing the working standards of
the employee.
2. Create passion or positivity for the work-working as higher performers enables
employee to easily impress other with their dedication towards the work.
3. Enhance communication skills- the person who are working as high performer
usually makes direct communication with the others because high performer
working employee does not believe in wasting time. This also helps the
employee to understand the difference between reacting and responding.

4. Opens up mind- a high performer employee has to work in all the conditions
without getting afraid. Dealing with the unexpected situation opens up the mind to
create new ideas.
5. Can tackle risks- by this it can be said that the high performer employees are
brave because they are capable of providing solutions even in the worst
situations.
The formation of high working organization firstly depends on the hiring and finding
of the right people after them developing them by enhancing their capabilities. This
work of nurturing of human capital is performed by the human resources manager,
who is capable of making a healthy environment to work by the employees so that
they can show their high performance.
The functions performed by the Human resource manager are as follows-
 Assimilation of talent in the workplace- the human resource manager needs to
find new talent for the organization efficiently.
 Development of talent- in order to check the development of employee human
resource manager needs to assess the performance of the employee on the
basis of their training and experience.
 Gives rewards- human resource manager effectively works to checks weather
the right compensation is given to employees on the basis of the work
performance of employees.

Task -4 performance management and high performance culture
It is the process of creating a work environment where people can show and
perform their best. This includes the development of right job, orientation of
effective employee, new opportunities for career development. Performance
management in an organization intends to approach towards those strategities
which can increase effectiveness in the organization by improving the
employee’s performance by making developing the teams or individual
employee. This can be done by enhancing the capabilities of the employee. The
principle of performance management can be applied on any organization where
organization feels that they are meeting with those employees who can produce
the desired results. The concept of performance management is not only limited
to organization this concept is also useful in other environments also like schools,
social events, health settings, sports team even in the political parties also. The
concept of performance management was applied by the manager in the teams
or on the employees in order to improve the efficiency, profitability and the
productivity of the organization. Performance management is the stimulation of
the employees on the basis of their performance and after this the organizations
gives appraisal to the employees and evaluates their performance( Bouwmans
et, al., 2018)
The performance management system constitutes of the following components-
 Accuracy in the system- the manager of the organization always monitors
the performance of the employee to maintain the accuracy and fairness in
the organization. Evaluates the capability of the individual or team
according to the job.
 Efficiency of the system- the organization must be capable of elevating the
performance of the employees. Most of the time organization does not
appreciate the working of employees.
 Using of multiple sources for data collection by organization- the
organization must take feedbacks from more and more persons. This
helps the organization to evaluate their performance more correctly.