Leading and Managing Team Assessment RBM5004: High Performance Teams

This report examines the critical leadership factors that foster high-performance teams, focusing on inspiring workers, resolving conflicts, setting SMART goals, and promoting open communication within the context of TESCO. It highlights the significance of emotional intelligence in boosting teamwork, enhancing collaboration, improving productivity, and building trust among team members. The report also delves into the T7 model of team effectiveness, distinguishing between internal factors like thrust, trust, talent, teaming skills, and task skills, and external factors such as team leader fit and organizational support. Furthermore, it emphasizes the role of creativity in team development, leading to better team bonding, improved employee retention, and enhanced problem-solving capabilities. Motivational factors such as rewards, recognition, employee development programs, and effective leadership are explored as key drivers for managing effective teams. The report further discusses attitude change and stress management strategies, including frequent communication, feedback solicitation, appreciation, workload alleviation, and boosting employee happiness, to improve team performance. The document is contributed by a student and available on Desklib, a platform offering a wealth of study resources, including past papers and solved assignments, to support students in their academic endeavors.

Business Management
RBM5004
Leading & Managing Team
Assessment 1
High Performance Teams
Submitted by:
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Contents
Introduction p
1

Leadership factors that encourage high performance
teams P
Use of Emotional Intelligence to create high performance
teams P
Effective Teamwork P
Creativity and team development P
Motivation factors to manage effective teams P
Attitude Change and team management P
Stress management and team performance P
Conclusion P
References P
2

Introduction
`The leadership is considered as the action in order to inspire people in achieving
goals as well as objectives of the firm in most effective manner. The assurance of proper
leadership strategies supports the organization to develop high performance teams with
enhanced motivational levels. For this particular report TESCO company is taken into
consideration. The company is one of the largest supermarket chain store of UK. The
report will be able to the explain the factors of leadership in developing high performance
teams. In addition to this, the report will also analyze the benefits of emotional
intelligence in developing effective teams. Moreover, the report will also discuss about
role of creativity as well as motivational factors in developing effective teams. The report
will also evaluate about stress management issue in the organization.
Leadership factors that encourage high performance
teams
The leadership is the important force in the organization without which the
goals of the organization is impossible to achieve in effective as well as efficient
manner. In context to TESCO, the leadership program supports the company in
improving the output level of employees as well as their motivation level to work in
better capacity. The factors of leadership which helps the firm to increase team
performance level are:
Inspire workers to do more:
The main of leader in the company is to create an environment that reflects
the energy as well as enthusiasm among members to achieve goals in the most
appropriate manner. The leaders motivate the workers by giving them proper
recognition of their efforts(Boni, 2019).
Resolving conflicts and improving cooperation:
The effective leaders ensures the smooth operation of business activities by
avoiding the chances of future disputes among team members. This is done by
enhancing the behavior of cooperation among team members where differences are
addressed quickly and directly.
Sets SMART goals:
The other main activity of leaders is to make smart goals that are
specific,measurable, attainable as well as time specific. This will boost the motivation
level of employees as they have proper knowledge about their job roles and a clarity
about future goals.
Promotes open communication:
The other role of leader in the organization is to encourage open
communication channels. This will allow the employees to take part in decision
making process more effectively as well as also support the employees in receiving
constructive feedback(Newman and Ford, 2021).
Use of Emotional Intelligence to create high performance
teams
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The emotional intelligence is helpful in analyzing how employees in the company
recognize as well as understand other team member state of emotions. In context to
TESCO, the emotional intelligence supports the company in boosting collaboration and
communication among staff members. The following points shows the importance of
emotional intelligence in the company which are:
Boost teamwork:
The emotional intelligence supports the firm in encouraging workers to work as a
team in order to accomplish goals more efficiently. This allow staff members to consider
other member needs into account as well as also enable team members to coordinate
with each other through effective communication(Burton and et.al., 2019).
Enhancing collaboration and communication:
The other benefits for building emotional intelligence environment by leader is that
it helps the team to enter in meaningful conversations by ensuring that everyone listen
properly. In addition to this, it also improve the level of collaboration among team
members by encouraging communication that can leads to improved productivity.
Improved productivity:
The emotional regulation skill among staff members support them to increase
interpersonal communication between each other. This will lead to recognizing as well as
respecting the emotional level of other members. In relation to this, it assists employees
to communicate in more effective manner which can leads to enhanced productivity in
the company.
Building trust:
The emotional intelligence in the organization generates a sense of empathy
among team members by feeling problems of the other employees as their own
problems. This creates a healthy environment in the organization which supports the
company in achieving organizational goals and objectives in most effective manner.
Effective Teamwork
The effective teamwork is considered as the asset in every organization as it
boosts the collaboration as well as coordination among team members. This directly
supports the firm in creating a high performance working environment for achieving
organizational goals more effectively(Pegani, 2018). In context to TESCO, the effective
teamwork allows the company a positive working culture by ensuring that each and every
employees is working towards accomplishing organizational goals. For this, the T7 model
is taken into consideration for understanding the main factors that builds effective teams.
The explanation is give below:
T7 Model of team effectiveness:
This model is developed by Michael Lombardo as well as Robert Eichinger in
order to help organizations to build effective teams. Below are the internal as well as
external factors of this theory that can impact team effectiveness which are:
Internal factors:
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Thrust: In order to make teams effective it is important that the goals are shared equally
among staff members of the organization.
Trust: The trust among team members also represents one of the quality of effective
teams. The trust generates confidence among staff members to perform job in the better
manner.
Talent: The skills as well as task performance level of employees also impact the team
effectiveness in the organization.
Teaming skills: The staff members who work together in better coordination as well as
also posses effective decision making skills comes under the category of effective teams.
Task skills: The timely completion of organizational tasks also represents that the
teams are effective in doing daily activities(McKay, Reiter-Palmon and Kaufman, 2020).
External skills:
Team leader fit: The leadership style of leader also impact the team effectiveness in
strong manner. The leader who adopts collaborative style of leadership makes the team
effective towards accomplishing targets.
Team assistance from the company: The organization should support the company in
achieving team targets by providing all the necessary guidance as well as resources
needed to execute tasks properly.
Creativity and team development
The creativity is indispensable for any organization in order to find new
innovative ways for performing tasks in the most efficient manner. In context to
TESCO, the creative workplace supports the company in making high performance
teams as well as also ensures in effective team development. The following are the
benefits associated to creative workplace for developing effective teams:
Better team-bonding as well as team work:
The creative environment in the business settings enable motivation level of
employees to work as a team. This also encourages the collaboration between team
members as it inspires the employee to generate new ideas and also motivate them
to receive an constructive feedback about their new opinions as well as ideas.
Moreover, this also enable enhanced team bonding as the employees will interact
with each other more comfortably(Wolford and Sullivan, 2019).
Improvement in employee retention:
The creative environment also boosts attraction of highly talented employees
as this type of environment will provide them to further improve their skills as well as
knowledge. Moreover, it also boost the retention of old customers in the organization
as due to creative environment the employees will get more aware about their job
which can directly leads to long term commitment by workers.
Enhanced problem solving:
The one of the most important benefit of creative environment is that it
facilitates employees to think out of the box and present new solutions for the
complex business problems. In addition to this, this motivate employees to come up
with new ways of thinking in order to extract new methods to accomplish tasks and
improving efficiency in performing tasks.
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Motivation factors to manage effective teams
The employee motivation is the significant aspect when developing as well as
managing effective teams. The motivation level of employees can be determined by the
level of enthusiasm they reflect in achieving goals and objectives of the firm. In context to
TESCO, the motivation strategies performed by manager of the company assist it in
gaining better performance from employees. The following are the motivation factors that
should be practiced in order to manage teams better are:
Reward and recognition:
The leader of the organization can effectively drive motivational level of
employees by giving recognition in return of their best efforts. In addition to this, the
rewards in the form of bonuses or gift coupons should also be given by the leader in
recognition of their extra efforts. This method will allow employees to unleash their true
performance level which leads in development to effective teams(Rietzschel, Rus and
Wisse, 2021).
Employee development:
The implementation of employee development programs can effectively boost the
motivation level of employees. The launching of career development programs in the
form of training sessions as well as seminars will make the employees more self-
dependent as well as more effective in doing business activities. This will help the leader
in managing high performance teams in better manner.
Leadership:
The food leadership quality of leader is also considered as the critical factor in
boosting inspiration level of employees. In addition to this, the leader who allows their
team members to take regular part in decision making process will directly leads to
higher motivation level as the workers will think that their point of view is valued in
company. This will help leader in building as well as managing effective teams.
Attitude Change and team management
The positive attitude change among employees is beneficial for the company as it
boost healthy as well as positive environment within the business settings. Whereas,
negative attitude change among employees leads to unhealthy behavior of employees
with high chances of conflicts. In context to TESCO, the leader can effectively manage
the attitudes of workers by adopting attitude boosting approaches which are discussed
below:
Communicating more often:
The initiation of regular meeting with employees can support the leaders in
improving the morale of employees. In addition to this, this frequent interaction with
workers will support leaders in knowing how they feel about their task roles as well as
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also understands about the issues employee are facing while doing their job roles. This
strategy will leads to the effective management of team(Beetson, 2020).
Asking for feedback:
It is important for the leader to ask regular feedback from employees about their
performance level as well as regarding their experience in the company. This strategy
will allow the manager to timely identify the problems workers are facing and providing
effective solutions for their issues. This will lead the leader to maintain the positive
attitude of workers.
Showing appreciation feelings:
In order to ensure positive attitude of team members, the leader needs to
appreciate the efforts as well as give rewards for the extra effort made by employees.
This technique will boost the motivation level of workers to keep their work as it is in
future also. In addition to this, this will allow leaders in managing their teams more
successfully(Zalpuri and Hamlin, 2020).
Stress management and team performance
The stress management of employees is one of the most important task of
employees in improving team performance level to the certain extent. In context to
TESCO, the stress management programs can support the company in better
tackling with high stressful environment which leads to higher productivity level. The
following are stress management strategies that can be taken by company are:
Alleviating heavy workloads:
The manager can minimize the stress level of employees by taking steps for
removing the obstacles the employees are facing in their job roles. The leader can
remove low impact tasks by putting more emphasis on completing important tasks.
Boosting employee's happiness:
The manager can boost the employee happiness by putting a significant
attention on their personal goals also.
Improving team relationship:
By enhancing positive team relationship can also leads to the significant drop
of stress level among employees(Kline, 2020).
Conclusion
It has been concluded from this report that effective leadership style is crucial
for the company in order to boost the motivation level as well as participation level in
the day to day activities of the business. The report has discussed about role of
leadership in improving team performance as well as also evaluated that emotional
intelligence is critical for the firm in boosting interaction among team members. In
addition to this, the report has also discussed about the development of effective
teams and also role of creativity as well as motivation in building effective teams.
Moreover, the report has also highlighted about the role of stress and attitude
management in boosting the performance level of employees.
References
Books and Journal
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Beetson, D., 2020. Leading software teams with context, not control: Effective
practices for creating alignment and engagement within software teams.
Dion Beetson.
Boni, A.A., 2019. Leading and Managing Teams in Entrepreneurial Organizations:
an Experiential Perspective. Journal of Commercial Biotechnology, 24(4).
Burton and et.al., 2019. Critical elements for multigenerational teams: a systematic
review. Team Performance Management: An International Journal.
Kline, T.J., 2020. Teams that lead: A matter of market strategy, leadership skills, and
executive strength. Psychology Press.
McKay, A.S., Reiter-Palmon, R. and Kaufman, J.C. eds., 2020. Creative Success in
Teams. Academic Press.
Newman, S.A. and Ford, R.C., 2021. Five steps to leading your team in the virtual
COVID-19 workplace. Organizational Dynamics, 50(1), p.100802.
Pegani, A., 2018. Teams Tools. Leading High-Performance Teams with Different
Types of Intelligence.
Rietzschel, E.F., Rus, D. and Wisse, B., 2021. Leading groups and teams towards
successful innovation. In Handbook of Research on Creativity and
Innovation. Edward Elgar Publishing.
Wolford, A. and Sullivan, B., 2019. Episode 3: Leading Teams.
Zalpuri, M. and Hamlin, A.M., 2020. Building and Leading Successful Cross-
Functional Teams. In Building Your Best Chemistry Career Volume 2:
Corporate Perspectives (pp. 7-15). American Chemical Society.
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