Hightown Housing Association: HR Skills, Development and Learning

This report analyzes the professional knowledge, skills, and behaviors required by HR professionals, focusing on Hightown Housing Association. It includes a personal skills audit and the development of a professional development plan. The report contrasts organizational and individual learning, training, and development. It emphasizes the need for continuous learning to drive sustainable business performance and demonstrates how high-performance work (HPW) contributes to employee engagement and competitive advantage. The report also addresses various skills like active listening, conflict management, and decisive thinking. It provides insights into the differences between organizational and individual learning and outlines the importance of training and development within the context of human resource management. The report also highlights the importance of cooperative behavior in HR and provides a personal development plan.

Developing Individuals, Teams and
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
a) Professional knowledge, skills and behaviors that are required by HR professionals.......1
b) Personal skills audit develop professional development plan............................................3
c) Professional development Plan..........................................................................................6
d) Differences between organisational and individual learning, training and development. .7
Analyse need for continuous learning and professional development to drive sustainable
business performance...........................................................................................................11
e) Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation........................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Organisation in order to effectively increase its productivity and proficiency take
advantage of team formation. Team within an organisation is a amazing element that works in an
highest level of efficiency and effectively reacts at a speed of light in each and every situation.
Thus, it become essential for every type of organisation despite of size to improve efficiency of
their team and keeps on encouraging them in a timely manner and provide them training and
proper support in order to make them work in an effective manner (Business Development: The
Basics. 2018). A team mainly include different types of individual those who perform their work
in a combined manner as to provide best effective end result which will further aid in increasing
organisational productivity. Present report is based on, Hightown Housing Association. In these
report formative discussions has been made of functions that provide effective as well as
strategic services to consumers. Along with this, appropriate determination of professional skills,
knowledge and behaviour which is mainly required by HR professionals are included in this
report. Furthermore, personal skill audit is also covered in this report along with formative
difference in between individual learning, development and training and organisation is included
in this report. Lastly, report covers numerous set of approaches for high performance and HPW
importance for competitive advantage and employee engagement are effectively described in this
report.
a) Professional knowledge, skills and behaviors that are required by HR professionals
Development is seen as the core part of companies’ growth; therefore, it is essential for
top management team of a company to enhance skills. With reference to Hightown Housing
Association, it can be said that it is essential to improve knowledge, skill and behaviour in order
to execute their job responsibility effectively in the company. Some of the core skills, knowledge
and behaviour required are stated as below:
Knowledge
Knowledge is considered as the awareness and understand of various topics, skills and facts
in an individual. With reference to the profession of HR manager, it can be said that HR
professionals are required to have knowledge of various things. Some main among them are
stated as below:
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 Education and Training- It is required by HR manager of Hightown Housing
Association to own knowledge of various training methods that are helpful in improving
performance of employees. With this knowledge, HR manager can easily improve
productivity of company as its employees are able to perform well with the support of
effective training.
 Administration and Management- Another knowledge that is required to be owned by
HR manager of Hightown Housing Association involves administration and
management. This is because, without effective management it would not be possible for
HR manager to deal with the huge workforce.
Skills
Skill is considered as the ability of the individual which helps them in completing assigned
work in an effective manner. In context of HR manager of Hightown Housing Association, it
can be said that this individual requires own updated skills which will be helpful for them
executing their business activities in effective manner. Some of the core skills required by
HR manager of Hightown Housing Association are explained as below:
 Active listening- It is essential for HR manager to become effective listening skills as it
will be helpful for them in understanding issues of others (Harrison, 2012) This skill is also helpful in improving their communication skill too as by listening
proper things it will be easier for HR manager to communicate right information in front
of others.
 Conflict management- Conflict management is seen as the major responsibility of HR
manager. Therefore, it is required by HR manager develop this skills so that they could
minimize number of disputes at workplace and create positive and stress free
environment for employees where they can work freely.
Behaviours
Behaviour is considered as the attitude, manner and the way through which an individual
represent themselves in front of others. It is required by every HR manager to have positive
behaviour towards other as they reflects internal environment of the company. Some of the
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core behaviour that is required to be adopted HR manager of Hightown Housing Association
are discussed as below:
 Decisive thinker- It is essential for HR manager of Hightown Housing Association to
have behavior of decisive thinking as they have to take many decisions in their regular
based works.
 Cooperative- Cooperative behavior of HR manager is helpful for them in developing
their relationship with other employees effectively. Cooperation with employees also
helps HR manager in influencing others to work in properly and take initiative in the
work of organization.
b) Personal skills audit develop professional development plan
Professional development plan is mainly a reflective record of management that include
different types of factors such as, proper set of individual goals along with their deadline. In
addition with this threats and opportunities are also consist in this plan that further helps in
increasing a person knowledge which will simultaneously helps in determining success and
foster individual progress. Personal skill audit is an effective way with the help of which an
individual can easily able to identify their formative strength and weaknesses and further develop
strategies to overcome them. Professional development plan effectively showcase some certain
advantages that include, improvement in job performance, skill based training, job assignment
and more.
Mentioned below there is a personal skill audit defined:
Very good Good Adequate Little or no
experience
Communication
Skills
Accomplishing
work in legal and
ethical manner.
√
Proper utilization
of notes relating
√
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to disciplinary
hearings.
Write reports √
Produce material
to support
presentations
√
Taking training
session
Resolution of
disputes and
complaints
√
Interviewing √
Decision making √
Very good Good Adequate Little or no
experience
Human resource
Know talent
acquisition
√
Use specialist
Human Resource
software
√
Utilization of
internet
√
Very good Good Adequate Little or no
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experience
Problem solving
skills
Making of better
utilization of
verbal reasoning
skills
√
Effectively able
to handle data in
complex manner
and utilize related
data and
information in
selective way.
√
Analysation of
way to solve a
problem as to get
best accurate
outcome.
√
As per the above concluded personal skill audit, HR acts as an one of the major strength
of Hightown Housing Development Blandford (Conboy and Morgan, 2011). This will
effectively benefit company to increase effectiveness to solve any kind of problems and issues.
Along with this, personal development plan effectively contributes towards increasing overall
productivity.
According to the evaluation, personal solving skills, personal skill audit and
communication skill are some of the basic weaknesses of Hightown Housing Association that
lead towards brining some certain negative impacts on organisation as to accomplish their goals
and objectives in best possible manner. It impacts on a company by decreasing productivity level
as whole.
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c) Professional development Plan
Professional development plan is mainly a written plan which is formulated as to develop
skill, competencies and knowledge in order to effectively cope up with weaknesses advantage of
Professional Development plan is undertaken that is effectively described below:
OBJECTIVES: Resources
required
Issues faced at
the time of
achieving
objectives
Success criteria Target dates
PROFESSIONA
L
DEVELOPMEN
T PLAN
Communication
skill
Best resources
that can be prove
to be beneficial
is , debate
competition
(Belbin, 2012)
Confidence level
sometimes gets
low in public that
lead towards
decrease in
objectives.
It effectively
leads towards
increase in level
of communication
with workers as to
enhance their
skills.
5th march to 8th
may
Problem solving
skill
In order to gain
this skill best
effective
resources are,
advices from
peers and experts.
Timely creativity
and ideas to solve
a problem could
not able to find in
instant manner.
Solve issues
related to critical
analysis.
9th may to 14
June
d) Differences between organisational and individual learning, training and development
Organisational learning
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It is the process of retaining, developing, creating and transferring the knowledge with in
the company. As per this company can improve their issues and also able to learn different things
in an appropriate manner. With the help of experience firms can easily make good knowledge.
Organisational learning includes in several ways like developing beneficial relations with the
investor and efficiency of production in an effective manner. From all this organisational
learning also able to helps the firms in order to achieve targeted goals and objectives effectively.
In reference to the Hightown Housing Association, in this organisational learning also plays a
vital role in order to maximise their issues reducing skills as well as communication skills. It is
also much important for changes the employee's performance. Therefore, managers and
employees of this organisation deals with the everyday problems in order to become the more
experienced or valuable persons effectively.
Individual learning
Individual learning is defined as a personal re-elaboration of an individual. in simple
terms, it is mainly a process in which a person build capacity to increase level of their
knowledge with the help of individual reflection. In context with this, Hightown Housing
Association can able to enhance their level of individual learning through the medium of
interacting with other. This will benefit them to increase their work performance.
Training and development
Training and development is one of the prior functions of the human resource
management. Whereas, training refers to the systematic setup by this all employees are instructed
by technical knowledge in regards with their jobs effectively. On the other hand development
refers to the growth of education and people maturity in the managerial position effectively. The
process of development comes under the attitudes, insights, adaptability and human relations etc.
Difference between organisational learning, individual learning and training and
development which are given below:
Basis of
comparison
Organisational
learning
Individual learning Training and
development
Meaning It is a broad concept
with the continuous
To adopt lot of
knowledge skills from
It is the border term
which involves in
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process and sum total
of information which
is received by the
employees effectively.
study or job by an
individual or any person
is known as individual
learning.
the developing
success and trained
individuals
effectively.
Objectives In order to achieve
their goals
organisational learning
always changes the
uncertainty from
environment.
It has aim to improve
the individual's learning
achievements and
motivated them
effectively.
It aims to maximise
business growth
which also helps the
firm in order to
enhance their future
growth effectively.
Focus Organisational
learning focuses on the
company’s growth
efficiently.
It focuses on the
person's target and
achievement
appropriately.
Training focuses on
the employees needs
and helps them in
order to improve
their knowledge in
which development
focuses on the
growth of
employees and their
performance.
Kolb's Learning cycle theory
It was given by Kolb's in 1984 from experiences of life. It is divided into two parts, first
is learning cycle and learning style.
Learning cycle
This approach contains four different stages and these are given below:
Experience : This is the phase where, individual use to learn from their past experiences.
Also there are ample number of opportunities which an individual get when they use to learn
new things. Hightown Housing Association has employees which use to learn from experiences
of one another.
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Reflect : This is 2nd Stage where both of the past and experience work together.
Therefore, for Hightown Housing Association it is very much important for them to have
employees which can make corrections to the mistakes made by them earlier.
Conceptualise : Here, employees of Hightown Housing Association use to make new
ideas for organisation,so that they can achieve the goals and objectives of organisation.
Active : This is the last stage of model, where employees of Hightown Housing
Association use to apply new ideas and experience of them in working of organisation, so that
they can achieve their goals and objectives.
With the formative application of Kolb’s learning cycle efficiency of employees within
Hightown Housing Association can effectively able to perform their work. As with the help of
reflect stage they can able to evaluate mistakes form their past performance and further use
measures to overcome them.
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