MMHA 6999: Strategic Plan Development for Hillsboro County HHA Project

This project presents a comprehensive strategic plan for the Hillsboro County Home Health Agency (HCHHA), addressing its mission, core values, and operational strategies. The analysis includes an examination of HCHHA's weaknesses, such as political influence and employee turnover, and identifies opportunities for growth, such as market share expansion and improved financial performance. The plan outlines long-term strategic priorities, including child health initiatives and financial improvements, and details operational and tactical plans, such as child health programs and E-health record systems. Key Performance Indicators (KPIs) are defined to monitor patient care, and a change management plan, based on Kotter's 8-step model, is proposed to address organizational changes. The project also includes a training plan, incentive strategies, a project timeline, and a budget for change management, supported by references to relevant literature on project management, stakeholder management, and change implementation.

Developing strategic plan
Hillsboro County Home Health Agency

Mission statement
• The mission of “Hillsboro County Home Health Agency, Inc” is
to offer individual services to people, their illness and
disabilities in the general environment.
• The health care agency is aimed to prevent spread of the disease
and avoid the effect of all different unavoidable diseases. The
disables are offered quality nurses in terms of high level nursing
facilities as well as therapeutic care.
• For promotion of health “Hillsboro County Home Health
Agency”, provides encouragement and data to families,
individual ill people and community groups.

Core values
• The core values of “Hillsboro County
Home Health Agency” are as follows:
• To develop a well organized patient
centric people care services
• To encourage teamwork among the
working staffs of the agency
• To increase team collaboration,
professionalism and leadership
qualities of the team members

Weakness of HCHHA
• Due to high political influence, the management team of
the agency is facing political challenges
• The other weakness of the agency is lack of income
diversification
• In the competitive healthcare market rate of conflict
increases
• The medicate plan of HCHHA does not cover any of the
services those are given by the division.
• The increasing rate of employee turnover is referred to as
another major weakness of HCHHA.

Opportunities of HCHHA
• After analyzing the healthcare operation
services of HCHHA, it is identified that,
due to periodic market analysis and
monitoring approaches, the market share of
the organization can increase
• Executive director operates all team
members professionally with quality
leadership. As a result the, team members
will feel free to share their ideas and view
points while required.

Grand strategies or long-term strategic
priorities
• It is essential for HCHHA, to develop long-term
sustainable business strategies. With the help of these
strategies the company would be able to earn long-
term commercial profit and competitive advantages as
well.
• Child health initiatives will be increased
• The overall financial performance of the company
should be improved successfully
• The strategies of HCHHA are required to be improved

Operational and tactical plan
• Child health program initiatives
• Development of financial performance
• Medical care improvement
• Use of E-health record keeping system
• Reducing staff turnover rate

Key performance and evaluation indicators
People care unit of the agency needs to
consider the below Key Performance
Indicators (KPI):
Treatment cost
Patient wait time
Safety of the patients
Patient’s waiting time
Patient’s satisfaction rate
Average hospital stay

Change management plan
The size of the change and its impact on the community
and the organization
The finance committee head of HCHHA is concerned on
significant changes in refurbishment by
implementing mandatory modifications in medicare
activities for child and adults. The impacts of the
changes in HCHHA are elaborated:
• Improvement in patient care
• Cost reduction
• Efficiency improvement

Administrative closure processes
Change management strategy. For this healthcare
organization, the change management strategy can be
developed followed by Kotter’s 8 steps of change model.
• Creation of Urgency
• Formation of powerful alliance
• Creating change vision
• Communicating vision
• Removal of obstacles
• Creating short term winning
• Building on the change
• Changes in corporate culture

Team structure and responsibilities

Sponsor roles and responsibilities
• The sponsors should recognize and qualify project level benefits and realize those
benefits respectively
• Sponsors must participate in all project development activities
• They should provide the members an appropriate direction and make sure that the
members are governed towards the expected project objectives
• They are responsible to develop the steering committee and guide members to give
project empowerment
• The sponsors should give proper direction to the members