Analysis of Accommodation Services Management in Hospitality

This report provides a comprehensive overview of accommodation services within the hospitality industry, with a specific focus on the operations of Hilton Hotel. It begins by introducing the hospitality sector and its economic contributions, followed by a detailed examination of different types of accommodation services such as hotels, hostels, and bed and breakfasts, along with various forms of ownership. The report then delves into grading and classification systems, emphasizing their role in attracting potential guests and ensuring service quality. Furthermore, it explores the impact of online review sites on accommodation reputation and guest decision-making. Key functions of the front office, including room reservations, guest registration, and query resolution, are highlighted, underscoring their importance in meeting organizational objectives and enhancing guest satisfaction. The report concludes by summarizing the key findings and emphasizing the significance of effective accommodation service management in the broader hospitality context.

MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENT
• Introduction
• Introduction of hospitability industry
• Different types of accommodation services
• Different forms of ownership allocation to accommodation services
• Grading classification systems

• Role played by online review sites
• Functions of front office
• Key roles of front office department
• Conclusion
• Refernces
TABLE OF CONTENT

In hospitality industry, accommodation services play essential role where hospitality organization need to
manage these services and make sure that guest will satisfied with the services. Accommodation is all about to
provide stay facility to the people and they will charge for it. In hospitality sector, hotels will provide room
services as per their requirements or needs. This presentation based on Hilton Hotel which is UL based
hospitality sector company and it was founded in 1919 by Conrad Hilton. This presentation includes various
topics such as overview of hospitality sector, types of accommodation services, forms of ownership and
discuss role of grading and classification system at the time of attracting potential guest. In addition, it
includes role of online review sites, functions of front office and role of this department in order to meet
organizational objectives.
INTRODUCTION

Hospitality sector of UK significantly contributed in the economy in various ways such as
financial, employment, overall market growth etc. Change in the hospitality industry
provide great experience in positive way as well as challenges which impact overall revenue
generation operations. In UK, around 22,000 hotels currently working and contributed
around £ 18 billion in the economy. This sector is the key driver for the employment
because in Kensington and Chelsea, around 86000 people work in hospitality sector.
INTRODUCTION OF HOSPITABILITY
INDUSTRY

Hotels- Hotels provide privates rooms to their guests. It offers the most facilities to their
customers. Hotels come in different start levels ranging between 1-5 generally with 5 being
the highest. The levels of hotel star are given by the quality of hotel it actually is, facilities
and services provided, quality of staff and so forth. Generally, one-star hotel provides basic
room to guests with bare essentials. As we higher the facilities and quality provided by
hotels also gets better. A 5-star hotel provides guests with swimming pool, bar, very fancy
and clean rooms, good food and drinks and the like.
DIFFERENT TYPES OF ACCOMMODATION
SERVICES

• Hostels- It is also referred as “youth hostels”. It is somewhat similar to guest house and
generally refer by the youth people. In this the room and facilities are shared by 2 or more
people.
• Bed and Breakfasts- These are the guest houses provided to guests. In this the rooms are
generally in hotel room style. It is typically smaller residences where the guest can
interact with hosts.
CONTINUE…

• Accommodation provided by pilgrimage & army bases- People can also acquire
accommodation at places of pilgrimage. These accommodations run with only one motive
and that is to serve public. Similarly, army bases also provide free accommodations to
army people and to their family.
CONTINUE….

• Commercial accommodations are those which runs with an aim of earning profits. There
main purpose is to make money. They run these accommodations for business purposes.
For example- Hotels, Hostels, Guest rooms, resorts and the like.
• Non-commercial accommodations are those which runs with an aim of serving people.
There main source of funds is generally from government and charity. They do not run
these for business purpose. For example- Army bases, pilgrimages and etc.
DIFFERENT FORMS OF OWNERSHIP
ALLOCATION TO ACCOMMODATION
SERVICES

• Grading system in hospitality sector: In UK, hotels are
categorized in one to five stars, in 2008 RAC provide
grading scheme which is applicable on all
accommodation types business. In this grading system,
potential guest look at this before making final decisions.
Below mention table help individual to understand
meaning of different starts for particular hotel.
GRADING CLASSIFICATION SYSTEMS
Rating Summary
Single star Provide basic facilities for budget minded guest.
Double star For more than basic accommodation which has more
accommodation facilities along with comfort.
Three star Very good accommodation services which include high quality
services along with variety.
Four star High level services in all area and accommodation is refined and
stylish.
Five star Provide luxuries and sophisticated services which make guest
satisfied with it.

Classification system:
• There are four classifications in hospitality sector which force potential guest to think
about it before making bookings for accommodations. Basically this system plays
essential role and it mentioned below:
• Food and beverage: It is one of the largest sector of hospitality industry and it is engage
with preparing food for the consumptions. So before making their booking, guest
evaluate the restaurant rating and after that making their decisions.
CONTINUE….

• Tour & tourism: In this segment, people travel from one place to another place by using various
options such as, cabs, buses, ship, plan etc. At the time of travelling, people use leisure travel and
spend money on lodging.
• Lodging: Here people use this service for a small period of stay such as for one or two-night stay.
In UK, there are various accommodation service provider who provide lodging facilities.
• Recreation: It is an activity which is done for people to feel them relax and enjoy. Main purpose
of recreation is to make their guest refresh from their mind and body.
Grading or classifications system help potential guest to make their decisions as per their desires and
needs.
CONTINUE….