Analysing Ethical Impacts of Globalisation on Hilton Hotel, UK

This report examines the positive ethical impacts of globalisation on the business operations of Hilton Hotel in the UK. It begins by formulating aims, objectives, and research questions, followed by a project management plan outlining aspects such as cost, scope, time, quality, communication, risk, and resources. A work breakdown structure and Gantt chart are also included. The research methodology employs a descriptive research design with an inductive approach, utilizing both primary and secondary data sources. Data was collected via questionnaires and analyzed using thematic analysis. The findings reveal that Hilton Hotel generally adheres to ethical responsibilities. The report also addresses challenges faced by Hilton due to ethical implications and suggests strategies for improvement. Overall, the study provides a comprehensive analysis of globalisation's influence on Hilton Hotel, covering project management, research methods, and practical recommendations.

Managing a
Successful Business
Project

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1. Formulating aim and objectives for the selected scenario.....................................................1
P2. Project management plan covering essential aspects............................................................2
P3. Producing work breakdown structure and a Gantt chart.......................................................3
LO 2.................................................................................................................................................5
P4. Application of qualitative and quantitative research methods..............................................5
LO 3.................................................................................................................................................7
P5. Analysing the collected data using appropriate tools and techniques...................................7
P6. Appropriate recommendations and valid conclusion..........................................................16
LO 4...............................................................................................................................................17
P7. Reflecting on the value of research to meet stated objectives.............................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................19
APPENDIX....................................................................................................................................21

INTRODUCTION
Globalisation has become an important part of life of individuals as well as businesses.
As trade of businesses at international level is increasing at a rapid pace, there is no question that
they must be having many implications from same. There are various ethical impacts of
globalisation on businesses; especially in the hospitality sector where employees are in direct
contact with customers (O’Neill, 2018). However, these impacts are positive and negative both
which plays a crucial role in influencing the operations of business. Globalisation has led
hospitality industry like all other sectors to develop economically as well as socially along with
making them ethically responsible towards stakeholders so that interests of all can be effectually
met and business can be run in a smooth manner. In the present study, being specific, there will
be discussion on analysing the positive ethical impacts of globalisation on business operations of
hospitality industry with special reference to Hilton hotel, UK.
LO 1
P1. Formulating aim and objectives for the selected scenario
Aim – To analyse the positive ethical impacts of globalisation on business operations of
hospitality organisations – a case study in Hilton Hotel, UK.
Research Objectives
 To identify the ethical implications of globalisation on organisational functions of
hospitality sector
 To analyse the positive influence of ethical impacts of globalisation on business
operations of Hilton hotel, UK
 To understand the challenges faced by Hilton hotel due to ethical implications of
globalisation
Research Questions
1. What are the ethical implications of globalisation on organisational functions of
hospitality sector?
2. How does ethical impacts of globalisation positively influence the business operations of
Hilton hotel, UK?
3. What are the challenges faced by Hilton hotel due to ethical implications of
globalisation?
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P2. Project management plan covering essential aspects
Project management plan is mainly a formal document that is prepared not just to keep
the activities on track but also, to outline the stakeholders and scope of study so that associated
risks can be effectually managed and contingency plans for same can be made. Some essential
aspects of project management plan are given as below:
Cost – This is the most significant aspect of project management plan which refers to making
estimation of overall cost that is needed to complete the project. Costs like labour, assets as well
as direct expenses are mainly calculated before implementing the plan.
Scope – Before execution of the project, it is crucial to understand its scope first so that its
probability to become successful can be assessed as well as results of project can be developed
accordingly (Ledford and Gast, 2018).
Time – Time is considered to be one of the most essential aspects of project management plan as
if it is not given with due consideration, to attain the set deadline of its completion of project is
not possible. It is important to specify the duration for completing each activity so that final
deadline can be met timely.
Quality – There are always some specific standards based on the nature of project that are
essential to be complied with to maintain the quality of results. A project has high chances to
become a failure if in case quality standards have not been properly followed (Bresler and Stake,
2017).
Communication – Along with all other aspects, communication also plays a vital role in making
a project successful. It is crucial to clearly communicate about the project management plan
considering various working relationships so that associated stakeholders can be made satisfied.
Risk – If associated risks of the project are not assessed on time i.e. prior its execution, there is
high probability that the project will get failed (Quinlan and et.al., 2018). Therefore, all possible
risks should be identified and assessed first before implementation of the project which is an
important aspect of its management plan so that chances of getting failed can be reduced.
Resources – To have sufficient availability of resources like manpower, finance and physical is
significant so that all activities required for the completion of project will effectually be run and
there will be no delay in achieving the results of same (Humphries, 2017).
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P3. Producing work breakdown structure and a Gantt chart
Work breakdown structure is designed for the project with an aim to have clear division
of work among team members specifying their tasks in a hierarchical format so that targeted
objectives can be attained in a timely and efficient manner. Gantt chart on the other side is
sequential presentation of activities specifying the beginning and end date of each activity to be
conducted which helps in meeting the final deadline within stipulated timeframe (Jennings and
et.al., 2018).
Figure 1: Work Breakdown Structure
Schedule of activities to be conducted
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Figure 2: Gantt chart
Figure 3: Time Frame
LO 2
P4. Application of qualitative and quantitative research methods
Research Methodology
It is basically the collection of methods and techniques which are used to conduct a study
with systematic and theoretical analysis based on the nature of subject. Methods used under this
are for collection of relevant and suitable data, then analysing and giving interpretation of same
to frame valid and meaningful conclusion with providing appropriate recommendations.
Research Design
It can be termed as the blueprint of steps that are going to be conducted to complete a
study. This is a framework or guidelines following of which study is being carried out by
adopting relevant methods in logical manner so that solution of the framed research problem can
be gained (Fletcher, 2017). Descriptive research design is used for analysing the positive ethical
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implications of globalisation on business operations of Hilton hotel as this topic requires detailed
and theoretical information with providing in-depth insight of the situation and variables of
study.
Research Approach
This can be referred as the plan or procedure which helps in telling about a specific
group’s experience or regarding sense of the real world in a well-defined manner and on the
basis of same, various theories and concepts are framed derived from realistic studies. Inductive
research approach is selected for the present scenario as it is qualitative in nature and starts with
specific observation and theories with ending up to framed a generalised conclusion (Inductive
Approach (Inductive Reasoning), 2018). It provides some evidence for the truth of findings
gained.
Research Philosophy
This is basically the development of knowledge and nature of same, being qualitative or
quantitative. It includes certain assumptions based on the practical considerations at the time of
making selection of topic (Chetty, 2016). To conduct the present study, interpretevism research
philosophy is used to understand the human nature and their social roles to collaboratively
construct a meaningful reality of subject.
Data Collection
Both; primary and secondary sources of gathering data are used for analysing the positive
ethical impacts of globalisation on business operations of Hilton hotel. Under primary sources, to
collect first-hand information, tool of questionnaire is used under survey method. On the other
hand, under secondary sources, various journals of different authors, published and online
articles as well as books based on the topic are referred (Simonsohn, Nelson and Simmons,
2017).
Sampling
Research population for the present study is employees of operations department in
Hilton hotel, UK. Sample size is 30 employees of the department that are selected with using
random sampling technique under probability sampling where each member is having the equal
chance to get selected.
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Data Analysis
As the topic of study is theoretical in nature and collected information does not require
any numerical facts and figures or mathematical calculations, qualitative method of data analysis
is used for the present study (Walliman, 2017). For analysing the collected information here, tool
of thematic analysis is used under which various themes based on analysing the ethical impacts
of globalisation on business operations of Hilton hotel, UK are framed and interpreted to gain
accurate findings.
Ethical Considerations
There are ethical considerations while conducting study which are essential to be
followed. Major among them is to keep the data and information provided by respondents in
survey confidential that must not be disclosed to any third party as well as should be used for
only the purpose it was collected (Ledford and Gast, 2018). Further, whatever information is
given in the study must be taken from authentic sources and true to the researcher’s knowledge.
Research Limitations
While carrying out study, some constraints are there that researcher may have to face like
websites which require specific payment to be made prior to get access of same. Thus, these
might have to be left if its cost is too high and therefore, risk of skipping of valuable information
is there. Also, due to having restricted time limit for the completion of study, this is not possible
to include each and every information available in secondary sources (Bresler and Stake, 2017).
LO 3
P5. Analysing the collected data using appropriate tools and techniques
Questionnaire
Name:
Designation:
Department:
1. Hilton hotel, UK is following all ethical responsibilities towards business.
Strongly disagree □
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Disagree □
Neutral □
Agree □
Strongly agree □
2. There is requirement of change in operations of Hilton hotel to improve efficiency.
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
3. Which according to you is the main positive impact of globalisation on Hilton hotel?
Larger market share □
Variety of international services □
Exposure to different cultures □
Technological advancement □
4. Which according to you is the main negative impact of globalisation on Hilton hotel?
Seasonal employment □
Language barriers □
Distinct cultures □
Increased use of technologies □
5. What is the main positive ethical impact of globalisation on operations of Hilton hotel?
Increased productivity □
Healthy working environment □
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Quality improvement □
Fast delivery of services □
6. What is the main negative ethical impact of globalisation on operations of Hilton hotel?
Reduced productivity □
Demotivated employees □
Reliance on technology □
Poor quality of services □
7. As per your opinion, which is the major ethical responsibility of Hilton hotel?
Offering quality goods and services □
Keeping transparency in communication □
Safeguarding the interest of stakeholders □
Complying with regulatory norms □
8. In your opinion, which is the major challenge faced by Hilton hotel due to ethical implications
of globalisation?
Increased competition □
Strict government regulations □
Frequent change in company policies □
Decreasing market share □
9. To which extent according to you competition affects Hilton hotel to run business ethically?
Very high extent □
High extent □
Moderate extent □
Low extent □
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Very low extent □
10. Please suggest some suitable strategies to overcome the challenges faced by Hilton hotel
while dealing with ethical implications of globalisation
_______________________________________
Thematic Analysis
1. Hilton hotel, UK is following all ethical responsibilities towards business.
13%
7%
17%
27%
37%
No. of respondents
Strongly disagree Disagree Neutral
Agree Strongly agree
Interpretation
It is clear from the above graph that Hilton hotel of UK is following all ethical
responsibilities towards business as per the responses given by maximum employees of selected
sample size. This is the reason that organisation is having high goodwill and a strong brand
image in market with a large customer base. However, to gain competitive edge over others and
stay in market for longer span of time, it is crucial to continue the same.
2. There is requirement of change in operations of Hilton hotel to improve efficiency.
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