Leadership, Management, and Organisational Analysis: Hilton Hotel

This report provides a comprehensive analysis of management practices within the Hilton Hotel, examining various aspects such as management styles, leadership features, and communication processes. It delves into the organisational culture and how it influences the workplace environment. The report explores the importance of management skills, including leadership, interpersonal, and communication skills, and how they contribute to achieving organisational goals. It also includes a SWOT analysis, setting SMART goals, and discusses strategies for leading and motivating teams. Furthermore, the report highlights the role of managerial and personal skills in career development, making it a valuable resource for understanding effective management and leadership within the hospitality industry.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Management styles................................................................................................................1
1.2 Leadership Features..............................................................................................................2
1.3 Communication process........................................................................................................2
1.4 Organisational culture and change........................................................................................3
TASK 2............................................................................................................................................3
2.1 Management skills performance...........................................................................................3
2.2 Personal strength, weakness, opportunity and threats...........................................................5
2.3 Set prioritise objective and target..........................................................................................5
TASK 3............................................................................................................................................6
3.1 Lead and motivate the team which able to achieve goals and objective...............................6
3.2 Managerial decision are such which support to goals and objectives...................................6
TASK 4............................................................................................................................................6
4.1 Managerial and personal skills which support the career development................................6
4.2 Produce development plan:...................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Management is that in organisation which manages the different activity which is being
carried out to have a final outcome with which the result can be attained and completed. In
organisation managers are those who manages the whole working scenario in firm which help
them to carry out every work in efficient manner (Beck, Demirgüç-Kunt and Levine, 2010).
Different management style are there which is being adopted by the company and industry to
have an proper working. The report is based on Hilton Hotel which is being established brand in
hotel industry and have around 560 branch in all over 85 countries. Assignment will include the
leadership features which does possess by business firm, having importance of communication.
Apart from all such it will discuss as motivation theories which help to motivate every employee
in organisation to achieve final objectives.
TASK 1
1.1 Management styles.
Management doe splay an crucial role and carry out various task in effective manner. It is
something which apply the organisation in small, large and government sector with non profit
institution as well. Proper strategy and decision is being developed so that goals and objectives
can be attained. It help in coordinating different department like human resource, finance and
marketing to attain target (Bianchi and et. al., 2011). Moreover, availability of different
management styles is there which does have an distinct feature, even though it is required to
have an selection of better choice of method in working to have better result.
Holiday Inn: Participative style of
management.
Hotel Hilton: Authoritative style of
management.
This industry has participative management
style which does include motivating employees
in hotel and can work efficiently without any
problem. Moreover, they are having a proper
system of staff members which is used in
decision making process.
Hilton Hotel is having a authoritative
management style which is working at higher
level of management which does help in
making decision and strategy and this is what
followed by organisational system as well.
Therefore, it has various advantage which is
related and include different time redemptive

management style in organisation.
1.2 Leadership Features.
Leadership is something which is considered as organisational system and thus even
managers do play an effective role and thus it also has their duty to guide them with behaviour of
individual person in right direction. Some special characteristics are required which can help in
achieving various objectives in better manner (Desimone, 2011). Hilton is having large number
of employee and leaders has to manage those in right context too., they do maintain the skills and
capabilities that leader contain are as:
 Flexibility: Environment is dynamic in nature which keeps on changing with time.
Therefore, organisation should be flexible in nature so that they can make decision in
better way related to decision in company.
 Creativity skills: This is such which is required skills and it make them to stand apart
from such which lead to fight with number of competitors and they are present in market.
It help in performing various work and process which can help in attaining advantage can
be received too. Leaders should have an creative mind which can be used in their
working style.
 Communication skills: Communication is such which lead to ideas, thoughts and
different team members and this can help in to have work according to him. Managers of
Hilton Hotel and Holiday Inn have excellent communication skills and therefore, they
may have various successful communication and decision making staff members which
return to fulfil in better way.
1.3 Communication process.
Communication is such which work as backbone in organisation and thus help in
communicating and exchanging information in better manner. Therefore, managers are those
who carry excellent communication skills which does deliver the important data with subordinate
(Duffy, 2013. This can be completed in few steps so that no barriers can hurdle in between the
working too. The steps which is being followed are as follows:
 Sender: Individual which start the communication level in proper manner.
 Ideas/messages: Include information which must be delivered in better way.

 Encoding: It is something which does involve the action, words and images in right
context.
 Communication channel: It is a path which transmit different communication can be
done.
 Receiver: It is a user which receive message.
 Decoding: It can include the conversion point of all data information which is
understandable format in great way.
 Feedback: It is something which has response in receiver ends.
Hotel Hilton Adopt verbal communication system whereas holiday inn uses various non verbal
communication.
 Non verbal communication: It is such which include the written document which does
contain the important information which is in proper format. Holiday inn is such which
undertook such type of process.
 Verbal communication: It is that which transfer the messages from one place to another
and it does include the face to face interaction as well.
 Written communication: Legal document is such where all the data is written and
somewhere also has capability to bind the individual if rules does not follow.
1.4 Organisational culture and change.
Organisational culture is such which refer to different rules that follow Hilton Hotel. It is
something which provide the base in which various decision are executed accordingly in right
context too. Moreover, the culture of hotel is healthy and where the employees can work in free
way as well (Godefroid, Levin and Molnar, 2012). Although changes should also be there which
can help in keeping the pace of work in right context too.
 Role Culture: If company does adopt the different culture and thus it also draw the rules
and regulation which can be followed by everyone in proper manner as well.
 Task Culture: Hotel Hilton is such which mention different format and this is such
which make to carry out the working in proper way.

TASK 2
2.1 Management skills performance.
Skills Performance level
Management Skills  It is something which help me to
complete the work on time too.
 This can help me to coordinate with
other department in better manner as
well and thus make to complete the task
within time period too.
Leadership skills  It help me to lead the team in effective
manner and can guide the behaviour of
every employee in organisation as well.
 Leadership skill help me to motivate
the employee to work in right direction
so that increase in performance can be
seen.
Interpersonal skills  It is such aspect which needed to be
there as this help me to communicate
with everyone in better way although.
 Moreover, feedbacks thus taken into
consideration which make them to take
proper and effective decision in right
context too.
Communication skills  I do have a great communication skill
which can manipulate people to work
according to guidance, although
listening power and providing
suggestion as well with patience too.
 Therefore, clear goals and objectives

are communicated with them to
employees in proper way.
2.2 Personal strength, weakness, opportunity and threats.
STRENGTH WEAKNESSES
 Having strong managerial and
leadership skill is that which help me to
complete work on time and thus goals
and objectives can be attain on time.
 I can manipulate the employees to have
better working and can lead to increase
in performance which make to attain
the vision and mission of company.
 The biggest weakness is to work with
dynamic people in different
environment.
 Different thing like values, confidence
which all are absent.
OPPORTUNITIES THREATS
 Even though various skills are there
which needs to be learned so that
properly execution can be there.
 Moreover, advanced and modern
techniques are there which is required
to be adopted as this can help in
running the business successfully.
 Needs to learn some knowledge on
particular areas.
 Although, there are number of
competitors in market which disturb the
performance level of hotel industry in
great way too.
2.3 Set prioritise objective and target.
SMART goals are there which different meaning can be attained:
 Specific: Different goals and objective must be taken into consideration and clear and
specific path needs to be accomplished in having final vision.
 Measurable: It is something which measure skills which implement different thing
which set the target and it lead to find problem within it.

 Achievable: It include those goals and objective with purpose which are achievable in
great way.
 Relevant: It refers which include the various information that is relevant for the industry
as well.
 Time: This is something which include all time which require to gain different skills and
knowledge in proper manner.
TASK 3
3.1 Lead and motivate the team which able to achieve goals and objective.
It is something which relate employees with performance and productivity level which
can get increased in effective way. Moreover, they have a proper system of motivating the staff
members in right context which can be described as: '
 It also provide the healthy environment as this include the organisation which loom for
the working environment so that they can be able to work in best way (Heijtz and et. al.,
2011).
 Render opportunity for self development as individual wants to have work in organisation
which can provide them growth opportunity. Hotel Hilton which imply the proper system
with self development to their working in better manner.
 This also training and development program which help in providing training sessions to
employees on some key areas too.
3.2 Managerial decision are such which support to goals and objectives.
There are various decision which require to have some improvement in having proper
accomplishment of objectives which can be done. Some recommendation can be there in
improvement of performance:
 Hilton Hotel has to set the standard so actual performance can be measured and correct
decision can be taken in better manner although (Hogan And et. al., 2010).
 Moreover, performance management system can be applied for every individual so that
deviation can be made and proper decision can be taken on time.

TASK 4
4.1 Managerial and personal skills which support the career development.
Career development is such which refer to have process of different thing which lead to
accomplish the final aims and objectives too which will be attained in set time period. Moreover
it has seen that managerial and personal skill which contribute in career development are some of
them like:
 Leadership skills: It is that which consider the direct behaviour of employee so that
industry can attain its goals and objective in right prospect (Koenig and et. al., 2011).
Hence, every task and activity should be done in better way which can lead to reach at
final path.
 Communication skills: It is being considered in necessary criteria and it manipulate the
behaviour of employees so that they can be able to share their ideas in decision making
process. This leads to have impact on career development process which help in
achieving final target.
 Innovation: This include those thing which help to bring creativity in the process of
working. Although new ideas and thoughts has to bought which can help in having
process in better way.
 Change adoption skills: Although required to adopt the competitive environment.
Moreover, it consider the changes with system and in order to keep changes with modern
technology and tools (Luthans and et. al., 2010).
4.2 Produce development plan:
Develop plan is such which determine the abilities and areas that formulate the improve
performance of individuals while follow the certain steps in right context.
Skills Development required Time period
Motivational skills Motivation skill is required to
be learned which can help to
reach the heights position,
although under such leadership
style can be conduct this. `
2.5 to 3.5 months.
Time management skills It is something which help to 2 months

complete the work on time and
according to the set standard
too.
Flexibility skills It is something which can help
in working with diverse group
of people in better manner and
thus it can help to attain the
goals and objectives.
3.5 months
CONCLUSION
From the above report, it can be concluded that management is very much essential and
needed concept which can carry out operation in effective manner. Hotel Hilton is considered as
the well established hospitality industry. Managers play some important part in having some
organisation system which can contain the leadership skills that can lead to system in having
accomplishment of different final objectives. SWOT analysis is such which conduct to determine
the threats and weaknesses to overcome in time period too.

REFERENCES
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