Analysis of Leadership, Change Management at Hilton International

This report delves into the concepts of leadership and change management, examining how these principles are applied within the service industry, specifically using Hilton International as a case study. The report begins by defining leadership and its role in influencing employees to achieve organizational goals, then moves on to explore change management processes, highlighting the importance of adapting to changes. The report discusses the application of Kurt Lewin's change model within Hilton International, detailing the unfreezing, changing, and refreezing stages. The report concludes by emphasizing the significance of leadership in driving organizational success and the importance of change management in the face of evolving business environments. The report also references academic sources to support the findings.

Leadership and Management for Service
Industries

Table of Content
 Introduction
 Change management
 Kurt Lewin’s Change Model
 Conclusion
 References

Introduction
Leadership refers to process of influencing other to work willing for
attainment of goals of organisation (Annarelli and Nonino, 2016).
Management of organisation is also including different function
including planning, organisation, directing and controlling. This
project report includes study of Hilton International organisation
which is an American international organisation which was
established by Conrad Hilton in the year1919.

Change Management
Change management refers to method in which company describe as well as
implement change in process of company (Song and Yu, 2018). This change
management various step or changes and providing support to employees as well
as activities for pre as well as post changes. For successful implementation of
change in organisation require proper cooperation. To implement changes in
Hilton international organisation they need to define changes they want to
implement. Organisation also need to select a team for change management.

Kurt Lewin’s Change model
There is various model of change management with which Hilton International Hotel can
adopt changes in organisation. Organisation is adopting Kurt Lewin’s Change model for
adopting changes (Jolly and Lee, 2020). Some of steps to be followed ot adopt change
management are as follows:
 Unfreezing
 Changing
 Refreezing

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 Unfreezing: Before implementation of changes, unfreezing need to be
adopted by organisation as there are various people in organisation who
resist changes. Goals of Unfreezing is to create awareness for
acceptability of changes in organisation by increasing awareness in
people with benefit of these changes. In this traditional behaviours,
ways of thinking and reacting need to be examined for show employees
benefit for changes in remain competitive in organisation.

Conclusion
From above mentioned project report, it an be concluded that leadership
refers to process of influencing others which helps them to work willingly
and enthusiastically. There are different theories for classical management
which provide benefit to organisation for specialisation of labour, increasing
efficiency, increasing profit as well as increase productivity of company.

References
 Ryu, H.S. and Lee, J.N., 2016. Innovation patterns and their effects on firm performance. The
service industries journal, 36(3-4), pp.81-101.
 Smith, T.D., Eldridge, F. and DeJoy, D.M., 2016. Safety-specific transformational and passive
leadership influences on firefighter safety climate perceptions and safety behavior
outcomes. Safety science, 86, pp.92-97.
 Song, W. and Yu, H., 2018. Green innovation strategy and green innovation: The roles of green
creativity and green organizational identity. Corporate Social Responsibility and Environmental
Management, 25(2), pp.135-150.

Thank You