M5X01921: Personnel Resourcing and Development Report on Hilton Hotel

This report provides a comprehensive analysis of personnel resourcing and development within the context of the Hilton Hotel. It begins with an introduction outlining the scope and objectives, followed by a PESTEL analysis to assess the external environmental factors impacting the hotel's operations. The report then delves into the importance of the recruitment and selection processes within the hospitality sector, highlighting their significance. It further examines the factors affecting organizational culture, equality, and diversity, crucial elements for employee satisfaction and business success. Performance management techniques, including management by objectives, 360-degree feedback, and assessment centers, are analyzed to understand how Hilton Hotel manages and enhances employee performance. Finally, the report concludes with recommendations for improving cultural diversity and performance management practices and offers a concise conclusion summarizing the key findings and insights.

Personnel Resourcing and
Development

Table of Contents
INTRODUCTION.................................................................................................................................3
Task 1....................................................................................................................................................3
PESTEL Analysis of external environment.......................................................................................3
Task 2....................................................................................................................................................5
Importance of recruitment and selection process in hospitality sector...............................................5
Task 3....................................................................................................................................................6
Factors affect culture, equality and diversity.....................................................................................6
Task 4....................................................................................................................................................7
Performance management.................................................................................................................7
Task 5....................................................................................................................................................8
Recommendations.............................................................................................................................8
CONCLUSION.....................................................................................................................................8
REFERENCES......................................................................................................................................9

INTRODUCTION
Resources are defined as such amenities that can support the organisation for
achieving all its different objectives behind the business operation. This report is based on the
case study of Hilton Hotel. The organisation is based in US and currently operating
hospitality organisation at more than 6000 locations worldwide. The organisation was
established in the year 1919 by the founder Conrad Hilton. This report will project analysis of
external factors in respect to the hotel. Effective recruitment and selection process will be
discuss in this report. Principle factors affect culture, equality and diversity will also discuss
in this report. Furthermore, report will project the brief analysis on performance management
to ensure the best level of work efficiency at the hotel. Recommendations will also project to
overcome different issues.
Task 1.
PESTEL Analysis of external environment
Business environment is a sum of various internal and external factors affect the
business of company. To assess different factors related to external business environment
PESTEL Analysis is the tool that supports the brief assessment of the external factors.
PESTEL Analysis
PESTEL Analysis is a broad analytical tool support to assess all different factors part
of the external business analysis. The analysis comprises with factors like political,
economical, social, technological, environment and legal factors part of the external business
environment.
Political Factor: Political factor involve in business environment give emphasis to all
different policies and strategies government in UK use to support the growth of hospitality
sector. The industry carries an effective contribution in the overall economic development of
UK. Hospitality sector is growing rapidly across the globe (PESTLE Analysis, 2020).
Government in UK also look favourable towards the growth and development of the hotel
industry that has supported the Hilton Hotel in expanding its business all across the UK.
Economic Factor: Economic factor is among the crucial business environment factor
influences the business of Hilton Hotel and all other hospitality organisations based in UK.
This factor involve purchasing capacity of people in UK and all the potential travellers across

the globe, per capita income of people, economic growth across the globe, inflation rate and
many other economic aspects. All these factors put a huge impact over the profitability and
business growth of the Hilton Hotel. All factors part of the economic factor of business
environment directly influences the business income of the company. In UK due to good
economic condition the standard of living of peoples based in UK is also high that also
allowed the Hilton Hotel to generate effective revenue from the people itself based in UK.
Social Factor: Social factor involve in business environment comprises with factors like
culture, tradition, life style of people based in UK, attitude of people, mindset and many other
aspects. In UK people likes to go out with family and friends in hotel and restaurants to
explore new things (PESTLE Analysis, 2020). People are very open minded that has
provided great scope to Hilton Hotel to generate healthy revenues from the people based in
UK itself. In UK travelling is also a part of life style which also allows Hilton Hotel to attract
such travellers and make a profitable business out of it.
Technological Factor: Technological factor involve all technological development and
advancements in UK. Government has been very keen towards introducing and supporting
the technological advancement in UK. This has supported Hilton Hotel to engage with
different technologies like customer relationship management, social media and many other
technological tools. All these factors associated with technological development has
enhanced the business growth of Hilton Hotel. Company use technology in all its operations
such as sales, marketing, public relation and all other functions.
Environment Factor: Environment factor is stated as the recent development in business
environment. This factor gives emphasis to use of eco friendly products and services. Hilton
Hotel also support to different social responsibilities as a part of corporate social
responsibility to make benefits of environment factor part of business environment
(Marketing Theories PESTLE Analysis, 2019). This has allowed company to make a faithful
image of brand in market. Company could deliver its values and ethics to the people based in
UK with the support of corporate social responsibility campaigns.
Legal Factor: Legal factor involve different laws like equality, anti discrimination and many
other legal regulations. In order to continue the business functions Hilton Hotel needs to cope
up with all these laws. Taking up license to operate any new hotel in UK is also a part of
legal factor involve in business environment.

The above mentioned factors involve in business environment involve all different
external factors that influences the business of Hilton Hotel.
Task 2.
Importance of recruitment and selection process in hospitality sector
Human resources are among the key resources associated with the business operations
of hotel. Recruitment and selection approaches allow hospitality organisation to meet up its
requirements related to human resources.
Supports company in recruiting the best skilled employees: Recruitment and selection
approaches follow by human resource department at Hilton Hotel allow the organisation to
recruit the best skilled employees at different designated positions in the hotel (Talent Lyf
2020). Company follow both the approaches internal recruitment and external recruitment to
meet up its employee related need. The practice of external recruitment allows company to
recruit employee that are currently not a part of organisation.
Merit based hiring’s: Recruitment and selection approaches allow company to recruit
employees based on the merits and academic performance of such employees. Merit based
recruitment and selection allows Hilton Hotel to give placements to best talents that carry
sound knowledge as well (Importance of Recruiting and Selecting, 2020). Merit based
recruitment allows organisation to give placements to sound brains that can contribute
potentially in the overall development and growth of organisation.
It provides consistency: Effective recruitment and selection process used at Hilton Hotel
provided consistency to the organisation in recruiting the best possible employees for
different designated position role in company (Recruitment and selection approaches, 2020).
It allows company to recruit the best possible talent every year.
Leads credibility: The effective recruitment and selection approach leads credibility in the
process. This allows company to get the best employees out of young graduates and
experienced professionals all across the globe.
The above mentioned points projected the significance of the effective recruitment
and selection approaches used at the organisation.

Task 3.
Factors affect culture, equality and diversity
Culture of organisation, equality and diversity these are the prominent aspects related
to the organisation. In every organization human resources are the primary resource
associated with the organisation. All these factors deeply impact over the human resources
part of the Hilton Hotel. Following are the important factors that put an impact over the
culture, equality and diversity at the organisation.
Leadership of organisation: Leadership at Hilton Hotel has been very supportive enough
towards the cultural diversity and equality at the organisation. The supportive approach of
leaders in organisation has improved the scope of Hilton Hotel to sustain effective culture
that can support equality in employees and diversity at work place (Informa Limited, 2020).
Hilton Hotel group operate its hotels at various destinations all across the globe. The diversity
is also requirements attached with the hospitality organisation which drives the company to
cater efficiently all different hospitality customers all across the globe. This has allowed
Hilton Group to serve the best level of customer experience to all kinds of customers
irrespective to their native places.
Nature of business: Nature of business is another crucial factor influences the organisation
policy towards sustaining equality and diversity in the organisation culture. This is another
critical factor influences over the equality and diversity and especially for sustaining diversity
in organisation. In case of hospitality business maintaining cultural diversity creates volatile
space for business organisation to achieve the best level of customer experience irrespective
to any cultural background of employees (Favtord affecting organisation culture, 2020).
Hilton Hotel has given huge emphasis on maintaining cultural diversity and equality at
organisation that has supported company in meeting up needs and requirements attached with
different kinds of hospitality customer segments.
Values of company: Values and beliefs of company also influence the equality and diversity
at the organisation. If the values of company are narrow and outdated than it won’t support
top maintaining equality and diversity at organisation. Hilton Hotel and values are among the
major factor that has driven company to support equability and diversity at work place.
Recruitment and selection practices of organisation: Recruitment and selection
approaches are among the most crucial factor that drives company in improving equality and

diversity at work place. Recruitment and selection approach is the practice that directly link
up with the equality and diversity at organisation level. Hilton Hotel recruits employees all
across the globe that has allowed company to maintain cultural diversity at the organisation.
The recruitment and selection practice of company is based on merit that has further allowed
company to sustain equality at work place.
The above mentioned factors are among the primary factors that influences the
equality and diversity at work place. Equality and diversity both terms supports the high level
of employee satisfaction at the organisation.
Task 4
Performance management
Performance management is defined as managing the performance of organisation in
such a way that it can achieve all its objectives behind the business. Management at Hilton
Hotel use the following techniques of performance management to achieve the business
objectives.
Management by objectives: Management by objectives is among the primary method of
performance management used at Hilton Hotel. In this method management of company
supports employee’s part of the organisation at personal level to enhance the potential of
employees for achieving the objectives (UC Regents, 2020). This approach is a systematic
manner that involve plan, organise and communicate about the performance improvement
tactics of employees in Hilton Hotel. Management by objectives allowed management of
Hilton Hotel to support the employees of company at personal level to improve the work
efficiencies of employee’s part of the organisation.
360 Degree Feedback: Hilton Hotel also follow the approach call 360 Degree Feedback of
performance management at the hotel of all its work force. This method involves taking
feedback over the performances of all employees’ part of the organisation (Clear Review,
2020). This method of performance management has different stages that involve self
appraisal, managerial review, peer reviews, subordinate appraising manager and customer or
client review. All the stages are a different part of this performance management technique.
This has supported employees of company to improve the individual performance.

Assessment Centre Method: Assessment centre method is a method of performance
management based on the assessments about the performances of employees in Hilton Hotel.
This method contains three stages like pre assessment, during assessment and post
assessment. All the three stages involve in this performance management technique allow
employees in hotel to achieve the best level of work efficiencies possible. It’s important for
the performance management to take a complete review about the performances employees
of company has done to achieve the overall objectives behind the designated position role in
Hilton Hotel.
Task 5
Recommendations
Cultural diversity at work place is a crucial challenge hospitality organisation face.
With the support of precise recruitment and selection approach company can deal with the
issues related to diversity at work place. It is recommended that Hilton Hotel can follow the
practice of transferring employees at any of the international location to improve the cultural
diversity at work place. Performance management is another crucial issue company face.
Hilton Hotel follows different methods of performance management at hotel. Instead of three
different methods company can stick to only method of performance management at the
organisation.
CONCLUSION
PESTEL Analysis tool involve different external business environment factors that
put an impact over the business of company. Recruitment and selection approaches play an
important role in recruiting skilled and talented employees at different designated position
role in organisation. Different factors like leadership practices, nature of business,
recruitment and selection and many other factors put an impact over cultural diversity and
equality at organisation. Different methods like 360 degree feedback, management by
objectives and assessment centre method are used to conduct the performance management
function at organisation. All these methods effectively allow company to guide its employees
in improving the overall work efficiencies

REFERENCES
Books and Journals
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Favtord affecting organisation culture, 2020. [Online]. Available Through:
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Performance Management, (UC Regents), 2020. [Online]. Available Through:
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Performance Management Tools, (Clear Review), 2020. [Online]. Available Through:
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