Report on HRM: Training and Development Activities at Hilton Hotels

This report examines the human resource management practices of Hilton Hotels, with a specific focus on training and development activities. It explores the importance of training and development in enhancing employee performance, skills, and knowledge, as well as its contribution to the overall effectiveness of the organization. The report discusses the differences between training and development, various types of training (including induction, job instruction, vestibule, and refresher training), and the role and need for training within the company. It also highlights the benefits and effectiveness of training programs, such as increased profitability, improved customer service, and enhanced employee efficiency. The report concludes by referencing relevant academic sources to support its findings and provide a comprehensive overview of the topic. This assignment is a valuable resource for students studying human resource management and provides insights into real-world applications within the hospitality industry.

HUMAN RESOURCES
MANAGEMENT

INTRODUCTION
Human resources management is used to manage overall
activities of an enterprise. In an organisation various activities
like recruitment, selection and training will take place. The
following report will help in knowing how these processes
take place and also why these activities need to be carried out
effectively. Hilton is a hotel chain which has its chains all
over the world.

Contribution Of Training And Development
Activities To The Effective Operation
Training and development tends to increase the effective and
effectiveness of employees. It also help to increase the skills
and knowledge of subject matters. It motivate the
employees. Training and development is a part of
managerial activity that helps to enhance the employees
performance. Hilton also conduct the regular activity
programs for their employees to improve their performance.

Difference Between Training And
Development
Training and development are both different concept used by
the organization. Training is the learning process. It focused
on the improving the knowledge and skills of the employees.
While development is done for the longer run the employees
should be trained for his/her future career. Development gives
the wider range of learning. Development is continuous
improving the skills, knowledge, ability of the employees.

Different Types Of Training
 Induction training: In this kind of training the
company gives the orientation to its new candidates .
 Job instruction training: this training provide the
overview of the job and existing employees show the
demo of entire job.
 Vestibule training: It is the training in which the
employees get the training on actual work but it is far
way from the office place.
 Refresher training: this type of training given to the
employees to develop the latest technology coming
into the market.

The Role And Need Of The Training
 It help to identify the employees weakness
 Training helps to bring improvement in
workers performance
 Training ensure the satisfaction.
 It helps to reduce the cost.
 It helps to improve the the quality of the
products and services.
 It generate the consistency in the
employees performance.

Benefits And Effectiveness Of Train
 Company gets the higher profits by giving them
training.
 Company can retain its customer by giving them
better services
 The employees get to learn the new skills and
knowledge.
 Training improves the efficiency of the
employees.
 Because employees get the training on time.
They handle the future challenges.

References
Salvendy, G., 2012. Handbook of human factors and
ergonomics. John Wiley & Sons.
Chang, S., Gong, Y. and Shum, C., 2011. Promoting
innovation in hospitality companies through human
resource management practices. International Journal of
Hospitality Management. 30(4). pp.812-818.
Carter, C.R. and Liane Easton, P., 2011. Sustainable supply
chain management: evolution and future directions.
International journal of physical distribution & logistics
management. 41(1). pp.46-62.
Hendry, C., 2012. Human resource management. Routledge.