Hilton's Approach to Diversity Management: Strategies for Improvement

This presentation examines the significance of diversity management within Hilton, a leading hospitality corporation. It explores various areas of diversity from both employee and customer perspectives, highlighting the importance of language diversity, addressing discrimination, and focusing on employee performance. Hilton's dynamic culture strategy, including an executive inclusion council, is discussed as a key approach to attract, develop, and retain talent. The presentation also identifies areas for improvement, such as increased top management involvement and reduced employee pressure. Strategies like cultural audits, change management, motivation, internal communication, cross-cultural training, and rewards are proposed to enhance diversity practices. The conclusion emphasizes the role of diversity in attracting tourists and clients and the need for innovative strategies to foster workplace inclusivity. Desklib provides students access to this presentation, along with a wealth of study resources, including past papers and solved assignments.

Diversity
management

 Introduction
 Areas of the diversity
 Approach to manage diversity
 Strategies to improve diversity practices
 Conclusion
Table of content

 The main motive of this presentation is to
explain the significance and role of diversity
in Hilton. Hilton is a leading and growing
hospitality Corporation which is formed in
1919 in the United States (Linkedin, 2018).
 The presentation further discusses that how
the company maintains diversity in the
workplace and what kind of approach is
used by the company.
Introduction

 The company is dedicated to fulfill and
achieve its mission and vision in the
competitive market.
 The organization has approx 14 brands
which entail more than 5300 properties in
106 countries across the globe (Linkedin,
2018).

It is stated that Hilton is the biggest player in
the tourism and hospitality industry. The
company provides tourism and hospitality
services to the customers across the world.
The company manages a broad portfolio of
hotels and resorts (Hughes & Stephens,
2012). The areas of diversity which are
interconnected to the hospitality and
tourism business from customer and
employee viewpoint have been discussed
below.
Areas of the diversity

Employee
 Hilton is a tourism brand, therefore, it needs
to work towards the language diversity to
promote and encourage the workers for
providing unique services to the customers.
 The company needs to focus on the
discrimination, age, disability, and sexual
harassment issues to promote diversity at
the workplace.
 Hilton needs to focus on the employee’s
performance and productivity at the
workplace (Reynolds, 2018).

Customers
 Hilton needs to focus on the organizational
culture and working environment to attract
the maximum number of customers across
the globe.
 The company needs to make an effective
and unique corporate diversity program to
satisfy the needs and requirements of the
client.
 Top management should appoint a team to
collect feedback and reviews from the
clients to improve and enhance the services
of Hilton (Reynolds, 2018).

 It is stated that Hilton uses dynamic and
effective culture strategy to manage and
promote the diversity at the workplace.
 The company is committed to generate an
inclusive and unique workplace for the
workers to perform roles and responsibilities
effectively and efficiently.
Approach to manage diversity

 The team members support professional as
well as personal growth along with this, an
executive inclusion council offers oversight
of effective diversity at the workplace.
 The dynamic culture further helps Hilton to
attract, develop and retain talented and
skilled workforce (Hilton, 2018).

 The team members support professional as
well as personal growth along with this, an
executive inclusion council offers oversight
of effective diversity at the workplace.
 The dynamic culture further helps Hilton to
attract, develop and retain talented and
skilled workforce (Hilton, 2018).
 The company has started to motive the staff
to resolve the complaints and issues related
to clients.

 Diplomacy is brought into exercise through
which food and beverages staff could be
managed or handled. Training and
development coaching is being provided to
the employees.
 On the other hand, the company has also
taken some negative actions such as less
participation of top management towards
the welfare of workers, and managers are
putting a lot of pressure on the staff. As a
result, it leads to illness, low productivity,
stress and absenteeism (Tarlow, P. (2014).

There are enormous strategies that could be
implemented by the company to handle
diversity practices as some of the strategies
have been discussed below.
 The company needs to assess and analyze
the workplace diversity by conducting the
cultural audit from time to time. Culture
audit could help the leaders to maintain a
favorable working environment within the
organization.
Strategies to improve diversity practices