Enhancing Employee Engagement: A Hilton Hotel Leadership Study

This report delves into the critical role of leadership and management in enhancing employee engagement within the Hilton Hotel on Park Lane, London. It explores the impact of various leadership styles, including authority and Laissez-faire, on employee fulfillment and motivation. The study investigates the challenges faced by the hotel due to ineffective leadership and management, while also analyzing the different strategies, such as transformational leadership, that can be implemented to improve employee engagement. The research includes an examination of employee engagement, its meaning, and methods of quantifying its effectiveness. The report also identifies prevalent management and leadership styles at Hilton Hotel London and determines their influence on organizational decision-making, and the challenges that arise from their ineffectiveness. Finally, the report provides insights into how to build morale, foster a positive work environment, and improve coordination within the organization to achieve set targets. This research offers valuable insights for both personal and professional development, and for improving employee performance within the company.

Research Method
Significance of leadership and management in enhancing employee engagement
A study on Hilton hotel on Park Lane London

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW ...............................................................................................................2
Influence of leadership and management within the business organization..........................2
Challenges which Hilton hotel face due to ineffective leadership and management.............3
Different leadership and management strategies which Hilton hotel can imply to improve
employee engagement............................................................................................................4
RESEARCH METHODOLOGY ....................................................................................................5
RESEARCH TIMELINE ................................................................................................................7
REFERENCES................................................................................................................................8
.........................................................................................................................................................9

INTRODUCTION
Leadership and management play a crucial role in leading as well as managing entire
activities of workers to amend their performance. In this regards, leadership is all about getting
people to believe in the organizational vision encourage them to perform accordingly, while
management is refers to making sure about day to day activities with the aim of managing the
same and enhance involvement of employees (Mishra, Boynton and Mishra, 2014). Along with
this, both terms are liked because management consist effective planning, organizing, staffing,
directing and controlling and leadership is focus on directing function of management. By this,
organization easily keep employees productive and valuable towards the set target. This study is
supported on Hilton hotel, is global brand of full service hotels and resorts. Mainly, it is
American multinational hospitality industry that serves their services in over the world with the
aim of generating large profitability. The primary focal point of this company is to effectively
manage and lead their employees for making them more engaged towards its set goals and
targets.
Research questions
Q: What is the effect of authority styles on employees‟ fulfillment and inspiration?
Q: How do you evaluate the leadership and management in enhancing employee engagement at
the Hilton Hotel on Park Lane?
Research aim:
Q: An investigation of the effect that management and leadership styles have on employee
engagement?
Q: How do you recognize employee engagement, what does the term mean?
Q: How do you quantify effective and ineffective employee engagement at the Hilton Hotel
London?
Research objectives
 To identify the prevalent management and leadership styles at Hilton Hotel London?
 To determine the influence of decision taken by leaders and manager on business
organization.
 To identify the challenges which Hilton hotel face due to ineffective leadership and
management.
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 To ascertain the different leadership and management strategies which Hilton hotel can
imply to improve employee engagement?
Rationale of research
The primary aim of carry out current study is to explore the value of leading and
management within the company in order to enhance workers engagement about the set targets.
It gives vast information that assist researcher in rising the possibilities to accomplishing
optimistic and reliable outcomes. Along with this, this topic is beneficial for investigator in their
personal and professional career (Anitha, 2014). This is the reason that researcher undertake this
study as it help company in improving the employees performance as it it provide better
guidance and management to employees in order to make them productive. In context of
investigator, this research provide opportunities to make them aware about the effectiveness of
management and leadership through which they can easily conduct same study in future period
of time and attain reliable results.
LITERATURE REVIEW
It is one of the important phases of research that provide detailed content as per particular
investigation theme. Along with this, it is attendant with the secondary method wherein
researcher gathers information as per scholar views and opinion. As it consider various roots like
books, journals, articles and so on through which scientist collect relevant data about the
specified topic and area. Through this, investigator can easily draw a logical judgement at the
end of investigation.
Research Questions
Effect of authority styles on employees‟ fulfillment and inspiration
On the basis of Nicky LaMarco (2020) Authority leadership style is characterized
through individual control over all the decisions and less input from the group members. The
authority leaders mainly make choices on the basis of their judgements and ideas and in rare
cases they accept advice from the followers. The impact of authority leadership style is negative
on the employee fulfilment and inspiration because the leader does not involved employee in any
decision making process. This kind of Style tends to have towards which they were minimum
productive and the subordinate shows high degree of job dissatisfaction. In this kind of
leadership are fired employees who are demotivated and not able to focus on attaining those
specific goals within set time period. In context to this, authority leaders take decisions without
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consulting with team members and it is a main cause of job dissatisfactions and inspiration of
employees. In contest to this, authority leaders do not concert with through which may result in
the group members and they said that they are not contributing towards the company. It makes
overlooking knowledge as well as skills which employees bring to project.
Leadership and management in enhancing employee engagement at the Hilton Hotel on Park
Lane
On the basis of HOLLY SEATON (2020) Leaders improve the engagement through
explaining as well as communicating powerful vision for company. They recruit as well as
develop managers which are invested emotionally in vision and mission of company and also
provide them resources to develop better teams with right people in the right roles. From the
employee engagement, the workers will focus on completing the given activities and attain the
set objectives within given time period. In Hilton hotel, leader guides the employees regarding
doing their work in right direction and also enhance their engagement at workplace in giving
them different activities and tasks. On the other hand, managers of Hilton Hotel conduct the
meetings on regular basis help the team members and also establish objectives to enhance the
employee engagement. It is a responsibility of manager to creating the strategies in order to make
improvement in engagement and manage the programs which mainly designed to foster them for
instance wellness programs, recognition programs and some other activities which aimed at
developing positive working environment.
Research Aim
Effect that management and leadership styles have on employee engagement
On the basis of Leila Zayed (2018) Hilton hotel adopted the Laissez-faire management
style. It develops the positive impact on employee engagement because in this manager includes
team members while taking any important decisions for company. Laissez-faire management
style has hands off the approach to the management and also leaves the staff members in
decision making.
As Hilton hotel uses the transformational leadership style and it develops the positive
effect on the employee engagement in Hilton hotel. It empowers and motivates the employees
and transcending the short term objectives through focusing on the intrinsic requirements. The
transformational leaders can develop the positive impact on engaging the staff members within
company. The transformational leadership contains mainly four dimensions such as inspirational
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motivation, idealised influence that deals with developing confidence, intellectual stimulation
and individualized consideration.
Employee engagement
As per opinion of Alison Robin (2020) Employees engagement refers to an extent to
which staff members feel passionate regarding their jobs, committed to company and put their
efforts to complete their work. It is regarded as emotional investment staff members make in
company. This is involvement of motivation and patient they bring to work and find out their
work. The engaged staff members determine with their objectives of company and also align
their goals with company objectives. The motivated and engaged employees have high employee
satisfaction that leads to enthusiasm in overall productivity of Hilton hotel in form of more
retention and less employee turnover, maximised profitability and also increased the loyalty of
employees towards company. Employee engagement is the responsibility of Hilton hotel to
develop the positive relationship with its workers. Engaged employees is one that is completely
engaged and excited regarding their job, and who takes constructive steps to further the image
and interests of the company. The manager of Hilton hotel uses different techniques to enhance
employee engagement such as provide training, consider their opinions, motivation and many
others.
Quantify effective and ineffective employee engagement at the Hilton Hotel London
On the basis of Kevin Kruse (2012) Employee engagement is workplace approach that
resulting in right situations for all employees of company to perform in better manner,
committed to values and objectives of objectives, motivated for contributing to success of
company with increased sense of own well being. An effective employee engagement is having
the clear understanding about how a company is attaining objectives and goals. This is about
being involved fully as member of team, empowered, focused on getting objectives, recognized
for attainment and developing the new capabilities. In an ineffective employee engagement,
employees are demotivated as managers do not treat the employees and not able to motivate
them. From this, employees are not engaged in the organizational activities and reduce the
organizational productivity.
Research Objectives
Management and leadership styles at Hilton Hotel London
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As per opinion of Glynnis Purcell (2019) Management style of Hilton hotel is that it
believes everyone in company can be manager. There are different management and leadership
styles given below:
Management styles
Autocratic- In this, managers make their decisions unilaterally without consulting with
subordinates. It drives away the staff members which are mainly looking for decisions ownership
and autonomy.
Laissez-faire- Under this management style, staff members are permit to make majority
of the decisions with the management giving the proper guidance when required.
Leadership styles
Democratic- In this leadership style, leader is someone that asks for the input and also
includes feedback from team before taking any decisions. Its mainly focus on innovation as well
as creativity.
Transformational- The leaders work with the teams to determine the required change,
developing vision to guide change by inspiration and also implementing change with committed
group members.
From the above mention management styles, Hilton hotel uses the Laissez-faire
management style because this hotel hired the capable managers and give them permission to
take the better decision related to hotel policies. Other than this, Hilton hotel uses the
transformational leadership style because in this leader gives the individual examination and
stimulation.
According to George., (2020), a leader and a manager play a critical part in
administration as both are aid in leading or managing workers activities at working area with the
aim of making them more productive. In addition of this, leadership and management at each
level is based on domain specific knowledge and skills which used to managing its workers. It
provide various benefits to business organisation and its employees by enhancing their
performance level within the company.
Building morale: The main focus of manager and leader to motivate their workers in
order to build their morale. By this, they can easily make them more confidence and at the same
time also successful their holding. Through leadership and management, leader can boost
employees morale that help in accomplishing predetermined targets in specify period of time.
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Build positive working environment: Management is all about managing of getting
things done from people at workplace. As it also helps in creating positive working environment
wherein employees easily execute task and also improve their motivation. By this, employees
can share and communicate their reviews and persuasion with their manager and leader to
resolve all the issues faced by them. Due to this, both leadership and management put positive
influence over organisational performance.
Better coordination: In business organisation, leadership and management are effective
because it focus on maintaining better coordination among all the workers so they execute their
job responsibilities. By developing proper coordination, growth and success can be easily
attained.
According to Bailey and et. al., (2017), In business organisation, being a leader does not
fill the job title as it all about leading and motivating employees to deliver their task in effective
and timely manner. Proper leadership and management is crucial for company in developing
positive and healthy working environment wherein all the team members can easily do their best
and attain their predetermined goals in stipulated time frame. Furthermore, if company fail in
implementing effective leadership and management then organisation face various challenges
which can understood by following points: Low motivation: Poor leadership and management are also reducing employee
motivation towards the set goals and objectives. It may negatively affect over workers
performance which directly reduce organisation productivity. Lack of leadership decrease
employees morale and encouragement at working area due to which they fails in
delivering their task activities on allotted period of time. Communication issues: Ineffective management and leadership also create
communication issues because of workers are not feel comfortable in interacting with
others. Due to which they fail in sharing their views with their manager of leader. It also
reduces workers performance at working area. Ineffective communication can increase
conflicts between workforce that put negative impact on the company and its employees
as well.
 Reduce employee engagement: Poor leadership and management is reduce employee
engagement because of less motivation in workers. It put negative impact on the
employee’s productiveness and increase employee turnover of company.
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According to Cherry., (2019), leadership and management refers to the aspect that assist
workforce in managing their entire activities by which they can execute their best to
accomplishing their set targets in stipulated time frame. In this regards, there are different
theories of leadership and management implement by business organisation to improve their
engagement towards the allocate job and responsibilities.
 Situational theories: Under this theory, leader select best course of action that is based on
the specific situational variables. In this, leader thinks that different style of leadership
may be effective for certain type of decision making. Therefore, it is crucial for leader to
investigating the certain situation with the aim of implementing appropriate theory. This
can be effective for improving the execution of firm and its employees also.
 Behavioural theories: It is also considered as an effective style of leadership that is based
upon the belief that good leader is made not born. Mainly, it is focus on behaviour and
actions of leader that assist in handling entire activities at workplace. In this regards,
leader take action on the basis of different situation and employees behave that support in
improving the overall performance at workplace.
 Management theories: In business organisation, this type of theory is known by
transactional theories as it focuses on the overall role of leader, business organisation and
group performance. Mainly, it is based on leadership over a reward and punishments at
workplace. In this, when employees are perform best and successful then they are
rewarded and on the other side, when they fail then they will get punished within the
company. As it is based on the workers performance within the company.
RESEARCH METHODOLOGY
Research methodology is refers to the specific procedure or techniques which used by
investigator in order to identify, select and analysis all the data and information about the
research topic. This process also allow investigator to critically evaluate the whole study in order
to attain valid outcomes. It considers different methods and techniques utilized by researcher to
carry out the research activities in more effectual style.
Research philosophy:
This part of research method has two philosophies such as interpretivisim and positivism.
For this research, interpretivisim research philosophy will be appropriate. It helps specialist in
driving of suitable and meaningful conclusion (Sheehan, Ellinger and Ellinger, 2014). This
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provide support research specialist to assemble data in exact way. Positivism is another way of
research philosophy which isn't valuable for this examination since it is not effective in
undertaking the same to attain positive outcomes.
Research approach:
There are two methodology of research i.e. deductive and inductive. So as to lead this
research, inductive approach will be utilized as it support researcher to gather suitable and
substantial data with respect to the particular study. This type of research approach support
researcher to drive proper end effectively. On the opposite side, deductive approach of research
isn't utilized for doing this examination since it requires some investment.
Qualitative and quantitative research:
These are recognizing best decision for investigator to utilize and gather subjective data
from respondents. This is the reason that, subjective research will be going to applied by
investigator within the current study as it support in gathering quality and reliable data. On the
opposite side, quantitative is another method of examination but it isn't useful for current
investigation as it required more time and cost to implement the same.
Research Design:
This factor of research procedure is a successful structure which includes the detail of
each exploration activities that used to monitoring and evaluating specific research project in
order to gaining better result. Besides, it is likewise utilized for gathering and assessing data for
settling on significant choices for indicated inquire about particular issue (Chughtai, Byrne and
Flood, 2015). Mainly, it is characterized into three types such as descriptive, exploratory, and
experimental. Consequently, in respect of this undertaking research activities descriptive
research design will be applied as it help examiner to acquire further assessment of every
component like appropriate profile of individual, condition and specific occasions. The main
advantage of using this method is that it provides data that is based on realistic aspects and on the
other hand some time it is not measurable because of lack of authenticity.
Sources of data:
There are two types of data collection sources such as primary and secondary. Both are
crucial for gathering relevant data and information on the basis of selected research topic. In this
regards, primary source includes questionnaire as it is most important way that support in
collecting trustworthy and genuine information about the subject (Guest, 2014). Furthermore,
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secondary source of data includes different source such as articles, books, magazines, diaries and
so on sources will be going too utilized by specialist. For current research, both sort of
information sources are helpful for doing this examination in precise and viable manner. In
addition of this, for collecting secondary method of data collection will be used. It includes
different sources like books, journals, articles and many more to gather depth information on the
basis of selected topic. With the assistance of this, investigator can draw a valid conclusion
within the study.
Data Collection techniques:
There are different instruments of research, for example, observation, case study survey,
focus group, questionnaire etc. all these are better sources and instruments of for collecting
relevant data and information about the selected topic. For collecting primary data questionnaire
will be applied as it help in attaining reliable results. This technique help in providing accurate
data that is based on first hand information. On the other side, the major drawback of this method
is unethical behaviour of selected respondents.
Research Sampling:
It is also consider as an crucial aspect of research methodology for selecting sample size
which have two techniques, for example, probability and non-probability. For undertaking this
research probability method of sampling will be used by investigator. As it support researcher to
choose appropriate sample size from whole population as per random basis. It is an effective
method because it does not take most extreme cost, time just as assets of researcher. By utilizing
this method, 40 respondents will be selected randomly. Selected respondents are the employees
of Hilton hotel on Park Lane London. Furthermore,, non-probability is another method which
isn't helpful for current examination as it need added substance source just as time of specialist.
One of the main advantages of using this technique is that it cost effective and also provide equal
chances to selected people. In this selected respondents are the employee of company as they
have proper knowledge about research topic wherein researcher collected data by using
questionnaire that consist various questions asked from selected participants. This will directly
contributes in attaining positive outcomes at the end of the research.
Data presentation technique:
There are various techniques of presenting collected data and information. Through this
research can easily present their data in effective way to amend the possibilities of attaining
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positive results (Carter and Baghurst, 2014). It includes pie charts, tables, diagrams, bar graphs
which help in reduction the possibilities of eliminating any kind of chaos and negative aspects
within the conclusion.
Research Ethics:
It is one of the important segments that empower researcher to finish specific task by
collecting relevant data through different sources which improve the possibilities of achieving
positive and authentic outcomes. In this research project, there are three primary standards under
these determinants for example anonymity, confidentiality and informed consent (Mann and
Harter, 2016). Related to this study, investigator applies informed consent which help research
analyst to render precise data to focused respondents that lead them to complete the exploration
exercises in an effective and systematic manner.
Research Limitation:
At the time carry out the research activities, researcher confronted different issues or
challenges in creating research objective, aim, execution of information assortment techniques,
not containing enough past investigations and some more. Furthermore, all these hindrance
impact over researcher in achieving the pre determined task and activities in an effective manner.
Therefore, it is critical for researcher to investigating all the issues that arise at the time
undertaking research activities to make it more successful.
Research reliability and validity:
Researcher use questionnaire as it is one of the effective part that provide valid and
authentic information on the basis of selected respondents. By this, researcher easily maintains
reliability within the study that contributes in improving the chances of accomplishing optimistic
and valid outcomes.
RESEARCH TIMELINE
While undertaking research, it is crucial for researcher to set proper time frame in which
research activities will be done. It gives better guidance to researcher at the time of executing
research activities. Along with this, all the task activities of research must be planned so that
researcher can easily complete the project and at the same time also improve the possibilities of
attaining positive and reliable results at the end of study. Furthermore, various important
resources like proper fund, human resource, technology and many more are also required by
investigator while performing research activities (Khalid and Khalid, 2015). Apart from this,
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Gantt chart is also play a crucial role in managing research activities in systematic manner. It is a
type of bar chart that includes activities along with stipulated time frame on which each and
every task can be done.
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REFERENCES
Books and journals
Mishra, K., Boynton, L. and Mishra, A., 2014. Driving employee engagement: The expanded
role of internal communications. International Journal of Business Communication.
51(2). pp.183-202.
Anitha, J., 2014. Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance management.
Bailey, C. and et. al., 2017. The meaning, antecedents and outcomes of employee engagement:
A narrative synthesis. International Journal of Management Reviews. 19(1). pp.31-53.
Sheehan, M., Ellinger, A. E. and Ellinger, A. D., 2014. Leveraging human resource development
expertise to improve supply chain managers' skills and competencies. European Journal
of Training and Development.
Chughtai, A., Byrne, M. and Flood, B., 2015. Linking ethical leadership to employee well-being:
The role of trust in supervisor. Journal of Business Ethics. 128(3). pp.653-663.
Guest, D., 2014. Employee engagement: a sceptical analysis. Journal of Organizational
Effectiveness: People and Performance.
Mann, A. and Harter, J., 2016. The worldwide employee engagement crisis. Gallup Business
Journal. 7. pp.1-5.
Khalid, A. and Khalid, S., 2015. Relationship between organizational commitments, employee
engagement and career satisfaction a case of university of Gujrat, Pakistan. Journal of
South Asian Studies. 3(3). pp.323-330.
Carter, D. and Baghurst, T., 2014. The influence of servant leadership on restaurant employee
engagement. Journal of Business Ethics. 124(3). pp.453-464.
Online
George, N., 2020. Leadership's Influence on an Organization. [Online]. Available
through:<https://smallbusiness.chron.com/leaderships-influence-organization-
20832.html>.
Cherry, K., 2019. The Major Leadership Theories. [Online]. Available
through:<https://www.verywellmind.com/leadership-theories-2795323>.
LaMarco, N., 2020. The Effect of Autocratic Leadership. [Online]. Available through:<
https://smallbusiness.chron.com/effect-autocratic-leadership-2974.html>.
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SEATON, H., 2020. Leadership and Employee Engagement: 5 Strategies to Engage Employees
in 2018. Online]. Available through:<
https://www.flashpointleadership.com/blog/author/holly-seaton>.
Zayed, L., 2018. How Different Leadership Styles Affect Employee Engagement. [Online].
Available through: <https://blog.bestcompaniesgroup.com/blog/styles-of-leadership>.
Robin, A., 2020. 6 Amazing Benefits Of Employee Engagement. [Online]. Available through:
<https://officevibe.com/blog/employee-engagement-benefits>.
Kruse, K., 2012. What Is Employee Engagement. [Online]. Available through:
<https://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-
why/#18eeb7437f37>.
Purcell, G., 2019. The Top 7 Management Styles: Which Ones Are Most Effective?. [Online].
Available through: <https://www.workzone.com/blog/management-styles/>.
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