Report on Employee Relations Strategies at the Hilton Hotel

This report provides an overview of employee relations within the context of the Hilton Hotel. It begins by explaining the unitary and pluralistic frames, which represent different perspectives on the relationship between management and employees. The report then explores the changes in trade unionism and their impact on employee relations, highlighting the roles of key players such as trade unions, managers, and employees. A significant portion of the report is dedicated to conflict resolution, detailing procedures for identifying and resolving conflicts, including negotiation, collective bargaining, and training and development. Furthermore, it evaluates the effectiveness of these procedures and discusses the role of negotiation in collective bargaining, analyzing the impact of negotiation strategies. The report also examines the influence of the EU on industrial democracy and methods used to gain employee participation, concluding with an assessment of the impact of human resource management on employee relations.

Employee Relation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Unitary and pluralistic frames..........................................................................................3
1.2 Changes in trade unionism which affected on employee relation....................................4
1.3 Role of main players in employee relation.......................................................................5
TASK 2............................................................................................................................................6
2.1 Procedure for resolving different conflicts.......................................................................6
2.2 Key features of employee relation....................................................................................7
2.3 Evaluate the effectiveness of procedure...........................................................................8
TASK 3............................................................................................................................................8
3.1 Role of the negotiation in collective bargaining...............................................................8
3.2 Impact of negotiation strategies in the given situation.....................................................9
TASK 4..........................................................................................................................................10
4.1 Influence of EU o industrial democracy.........................................................................10
4.2 Method use to gain employee participation....................................................................11
4.3 Impact of human resource management on employee relations....................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The success or failure of any organisation is depend upon the number of labour that how
they are performing their duties. In organisation the employees have to share an best rapport with
others to accomplish with the goals of company (Ahmad and Shahzad, 2011). At work place,
individual is sharing there relationship with their collogues. They all are trying to maintaining a
good relation with all. It is their responsibility to create a healthy relationship with other in order
to provide best quality of services to customers. Employees are important for the organisation,
because none of business can run with out them. For achieving best results then the organisation
have to make sturdy relation with employees. But now the employee relation has been replaced
with the industrial relation.
The present report is based in Hilton hotel, who provides full-services in hotel and resort.
This hotel is the flagship brand of Hilton. In present report, unitary and pluralistic frames has
been explained. Different procedure has been explained that how the organisation can deal with
different conflict situation. Further the role of negotiation of collective bargaining has been
explained and their impact on the organisation.
TASK 1
1.1 Unitary and pluralistic frames
The terms unitary frame show that what is the way of thinking of the organisation
towards their employees. The unitary relation tells about the assumption of the managers, values,
attitudes which is related with the organisation. In Hilton hotel the manager have to properly
make coordination with the employees. In organisation there are many people who are creating
trouble for the employees such as restrictive practices, rules and regulation of company. In cited
hotel each and every employee have to work in coordination for achieving the goals of business
entity (Avey and et. al., 2010). The unitary perspective are based on the statement which has
been given by the manage to their employees.
The manager have to share the goals, vision, mission of the firm in clear manner. With
the help of this perspective, the manager can easily find out the expression while implementing
the mission statement. It will help to hotel in measuring their actual performance with the
standard. It is responsibility of employees that they have to be loyal with their work. This

perspective, also develop the personally and professionally employees in order to achieve their
targets.
In pluralistic frame, it is perceived with the to make organisation powerful. In this the
manager divides the member into sub-group and each of them are having responsibility to
perform their duties in proper manner. They have to set their own objectives and leaders in order
to accomplish with targets of organisation (Cai, Jo and Pan, 2011). The name of two group are
trade union and management. With the help of sub groups the managers and employees can
easily direct coordinate with others. The management will ensure about needs of employee ate
different stage.
In Hilton hotel unitary frame is used by the business entity in order to understand the
thinking of employees towards their work. For cited company it is is essential because with the
help of this the employees will become more comfortable with the working as a single unit of
organisation.
1.2 Changes in trade unionism which affected on employee relation
There are many alteration in trade unionism which directly effect on the employee
relation. This union has been considered as the workers of society in which they are working
together for safeguarding and promoting the interest of people. If there is any changes in rules
and regulations then these are the natural part which gives opportunity to organisation to make
better condition at work place. In organisation the trade union mainly works for the to get the
right of employee to attain the goals of company (Chand, 2010). With the help of trade union the
employees will get their rights and benefit from the management. Sometimes Hilton hotel ask for
the help of trade union in order to provide proper duties and responsibilities of employees.
Variation in trade unionism are taking place when there is changes in the macro factors. These
changes should be properly managed by the people in order to make healthy environment at
work place. The impact of change in trade unionism on the employer and employee are as
follows.
Conflicts – When trade union make any decision due to change in any factor then it
create the conflict for employees in organisation. It became difficult for employer to cope up the
changes which are made by the trade union. Trade union have to provide proper solution also as
soon as possible for resolving the conflict between the employer and employees.

Change in objective of union – In this it related with the salary of employee. Trade union
are proposing new incentives or salary for the employees after doing discussing with employees.
This sometimes create a fraction in relation of employees and employers.
The aim of trade union is to protect the rights employees at work place. The trade union
is also focusing on the removal of child labour. In Hilton hotel trade union is also conducting a
proper training and development programme for employees so that they work properly. Trade
union are working in coordination so that they can provide the employees right that what they
actually receives.
1.3 Role of main players in employee relation
In organisation the role of employee is essential. The manager have to manage all the
activities which are performing by the employees in order to fulfil their objectives (Chaudhary,
Rangnekar and Barua, 2011). In Hilton hotel there are many employees who have responsibility
to maintain the relationship with others. The manager has to properly listen to their employees
and have to make some efforts to resolve their problems. Here are some main players who is
involve in the employee relation;
Trade union: These are those person who are fighting for the rights of employee at work
place. They are supporting to employees while providing them a proper solution of there
problems.
Manager: The managers are maintaining and developing the relationship between the
employees in organisation. They are conducting training and development session for increasing
the efforts of employees (Chaudhry, Sohail and Riaz, 2013). They are also trying that to avoid
unethical practices which are performing by other employees. The main responsibility manager
in Hilton hotel is that to maintain the time management in which employees can properly. The
manager have to motivate the employees while conducting some activity at work place.
Employees: The employees have to perform all duties with the obligation which has been
imposed by the managers. They have to perform their task in efficient manner in accomplishing
with the goals of organisation. It is there responsibilities to be loyal with their managers while
doing any work. They have to also do proper coordination with other members because it help
them also to complete their work in appropriate manner. They have to follow all guidelines
which has been provided by company. Through this they are able to work in proper manner.

TASK 2
2.1 Procedure for resolving different conflicts
Identify the sources by which conflict arises. The manager of Hilton hotel have to follow
the proper procedures in which they can resolve the conflicts between the employees (Dreyer,
Hauschild and Schierbeck, 2010). It means that the sources by which the conflict arises can be
identified. The identification of problem company the manager can take proper decisions and
make strategies. It can be the solution of the conflict and the after effects it can generate.
Looking Beyond in the Organization:- It means that by looking beyond we can analyse
the problem. Analysis phase includes looking at the after effects of the problem , the solution of
the problem, the relevant alternatives that can be adopted and the ways or techniques through
which it can be removed.
Generating Solution:- It include generating solution that can be suitable for the
employees and Hilton hotel (Frone and Trinidad, 2012). The solution can be related to salary,
working structure, time or work or responsibility provided to the employees.
Directly contacting both the parties ;- It means that both the employees should be
contacted and they should be made to say their problem on their part and by listening to their part
the solution can be generated that can suit both the parties easily.
Understanding the problems of Employees;- The problems of the employees can be
understood by personal feedback provided by them , if they have any problem then management
should look upon the situation where they can create such a situation in which the problem can
be minimized and the conflict stops.
Legal Notice:- This is the process by which the legal notice is directly provided to the
employees so that they can stop the conflict and can work for the organisation.
Providing them Support:- It means that for removing the conflict from the organization
the employer should offer some support to the employees so that they work for organizational
development and conflict stops.
Providing free space to employees:- Free space means the environment where employees
can work freely and can communicate without any hesitation (Hogh, Hoel and Carneiro, 2011).
It can include communication between employees without any misconception.

2.2 Key features of employee relation
In organization there are many employees who features are different from each other. It is
important for Hilton hotel in determining their features at different stages of conflicts. These are
as follows.
Negotiation:- It means that providing the employees the negotiation on the part of the
employment so that conflict stops and organization starts developing. It includes compensation
on the part of employer and employee for the benefit of mutual trust and relationship. It include
salary negotiation, working hour negotiation, working environment negotiation and so on. It is a
helpful process as in every situation it can be felt that through negotiation employer can develop
a way of responsibility for employees and are not the things to use and throw, rather they are
valuable asset for the organization.
Collective Bargaining;- It means that by bargaining collectively a group of employees
can bargain about the salary, working environment, benefits and other areas which can be used
by employees for the purpose of conflict (Kalemci Tuzun and Arzu Kalemci, 2012).
Training and Development:- By providing proper training and development any conflict
can be removed or minimized as when training is being provided to all the employees then the
development of every employee will be there that will help each and everyone to grow and
develop. So by this way any conflict can be minimized.
Assessment of the Employee and Employer:- The employees are to be assessed so that
they provide feedback against the employer and employer should be assessed so that they
provide feedback against employees. This way if both employees and employer are provided
each others feedback then there will be a flexible working environment for working in the
organization.
Cross Culture Training :- It means that when same type of training is provided to
different employees or employees of different states, countries then it reduces the way of conflict
among them (Lee, E. M., Park and Lee, 2013). This is because the different employees will work
at same platform and will reduce mistakes that will automatically reduce the conflict in the
organization.
Involvement and Participation:- If the employees gets involved in organizational
activities then it will help them to learn new things, think creatively and generate better results

for Hilton hotel. It will also help them to foster their growth and development and they can
develop a sense of responsibility among themselves.
2.3 Evaluate the effectiveness of procedure
The manager of Hilton hotel have to properly analyses the effective of procedure because
with the help of this the proper services can be provided to customers. It is responsibility of
employees also in order to make proper coordination with the other so that conflicts can not arise
(Mahal, 2012). The manager have to properly find out the conflicts which has been arise in
organization. The company have have to follow the proper procedure so that appropriate solution
will be provided to customers. In order to overcome with the conflicts of employees, higher
authority have to produce an appropriate platforms. It is also responsibility of Hilton hotel to
loyal with the customers that services will be provided to them. They have to understand the
needs of customers in order to provide them best services to them. The manager have also to take
feedback from the customers aw well as employees which will help them to make strong
communication with them. While doing any discussion the management have to given them
authority to speak between them (McClean and Collins, 2011). So that their ideas also help the
organization to know about new ideas. Through this the employees will happy and core value
also increases.
The procedure should be adopted with the help of expertise because it will help them to
resolve the conflicts between the employees. The solution should be provided in appropriate
manner which will help employees in order to work efficiently. The training will also provided
according to the different culture of the people so that they can easily understand the code of
conduct of the organization. The efforts of employee will also increase and make contribution in
the development of company.
TASK 3
3.1 Role of the negotiation in collective bargaining.
Collective bargaining is an seen to be an negotiated process in between the employees
and the employers which is been focus on reaching to the agreements so that they can be able to
working conditions. The negotiation and the strategies for making the collections of the
bargaining which have been influenced by the issues which are related with the employees of an

Hilton hotel (Reb, Narayanan and Chaturvedi, 2014). Some of the role of negotiation in
collective bargaining in an conflict situation:
 There are negotiation teams is been made so that they can make proper plans, which
would help them in having the proper knowledge and skills.
 Negotiations helps the increase the quality of their work – it helps them to take care of
the work which is been done by them in hotel is of best quality which would help them in
achieve the customers attraction towards them. This can make increase the quality of the
services they provide to their customer's that can be done by having proper negotiation in
between the employees and employers.
 Negotiation help them in improving the effectiveness- it helps the organisation to
improve the effectiveness with the help of the collective bargaining process (Saleh,
Zulkifli and Muhamad, 2010). The employees of an Hilton hotel can solve the problem or
an issues which are facing by them by getting in the proper argument with the employers
of that hotel. It can handle the things in an proper and effective and efficient manner.
 Negotiation use to act as an supportive system for the firm so that they could reach to the
productive conclusion- By including the collective bargaining system in the organisation
it would help them in getting the proper amount of help or the support. The employees of
the Hilton hotel can make an effective negotiation for getting the better answer which
would help them in making appropriate solution for the organisation.
3.2 Impact of negotiation strategies in the given situation.
Negotiation is an process or an approach which has to be adopted by the organisation so
that they can settle their issues which is been raised in an organisation by doing many kind of the
operation in their organisation. It is an process which helps the organisation to get an better
results. The Hilton hotel use to make an proper negotiation process with their employee's so that
they could get the proper amount of the ideas which would help them in getting the accurate
solutions which would help them in knowing the problems and to make an appropriate solution
for them (Shuck and et. al., 2011). By this process the better ways and the impacts which is
affecting the organisation can be identified and then they use to make an better solution which
can solve the problems.
Competing strategies- in this strategies it reflects the competition which is in the working
place is been identified by this. The hotel has the very high amount of the competition among

themselves. This helps the organisation so that they would help them in getting the proper
solutions to get the strategies which would help in achieve success from the competitors.
Accommodative strategies- this strategies is been adopted by the Hilton hotel to resolve
the issues of the organisation. This strategies help in solving the financial cries of the
organisation. This helps the employees to motivate to stay and connected with the company for
the long run.
Avoiding strategies- This is an strategies which is been adopted by the employees and as
well as the employers of the organisation so that they could avoid the issues which are faced by
them (Silva, Hutcheson and Wahl, 2010). In this the issues can be like the issues raised by the
employees regarding their work.
Compromising strategies- This strategies help the employees and the employers to make
an negotiation which will be in accepted by both of them.
TASK 4
4.1 Influence of EU o industrial democracy
Industrial democracy is an arrangement which involves workers in decision making,
sharing responsibility. European legislature provides opportunities to workers in decision making
of the organisation (Skakon and et. al., 2010). Employee involvement in decision making plays a
important role in Hilton hotel to enhance the overall performance of the workers in the
organisations.
European union regulations are binding on all member state without the need for national
legislation. European union directives bind all the member state to obtain the objective within a
given time period but leave national authorities to decide how to implement them (Soponkij,
2010). Directives must be implemented in national legislation.
Business activities of UK are influenced by both Government and European Union.
Today, In influencing the business activities of UK, UK national government and European
union plays a important role through taxation, laws,directives and regulations, through
encouraging business activities by subsidies and support.
Government influences on business activities by these following ways:
 employment policy
 regional policy

 inflation policy
 taxation policy
 international policy
 education and training policy
 establishing the rule of game
Now a days the new partner based relationships are implemented because of the present
European union by which both union and organisation work together towards the same goal. As
a result, employee involvement in decision-making become very important by this it positively
enhances the workers performance and enhancing their contribution towards the organisational
goal (Tangthong, Trimetsoontorn and Rojniruntikul, 2014). Now work council is made up of
representatives of all departments within a firm.
Worker shareholders and work partners who are also the options to have a stack in the
ownership of the business. By the use of share option and share scheme, share holding can also
be encouraged. These schemes becomes successful in UK, with some company putting a great
emphasis on importance of many workers as possible having a stake in the business.
4.2 Method use to gain employee participation
Participation of employees in decision making process in an organisation plays a very
important role to achieve the objectives of the company. The main need of company is
employees. They have to perform activity. Ever employee having different task to them this will
help in be achieved be them effectively (Ahmad and Shahzad, 2011). When they will achieve
that effectively then the organization will get the effective productivity. But the employee have
to take participation in the work of the company. Without the participation they can be able to
complete the task that have been given to the. For that employee have given some motivation to
participate in the work. The motivation can be in any terms. This will help in developing the
company. By this company will generate the profit. A employee can participate in decision
making process by so many ways they are as follows:
 Participation at the board level
 Participation through ownership
 Participation through collective bargaining
 Participation through suggestion schemes
 Participation through complete control

 Participation through job enrichment
 Participation through quality circle
Employees can participate in decision making of organisation through many ways there
are some other ways also to participate in decision making such as financially participation, total
quality management, participation through empowered teams and joint committees and councils
by which they can contribute their shares in making the organisation better place to work
(Verwijmeren and Derwall, 2010). If there is employee participation of employee in the decision
of manager then it will provide the benefit to Hilton hotel. It is essential for the employee to
participate in team work so that fruitful result will be gain by the organisation. The employee can
also participate when the suggestion was taken by the organisation. In this there is a exchange of
information will there and communication skills also improved.
The company can also use different strategies in which they can motivate the employees.
For example, increase the salary of employees so that they will also make more efforts to give
best result to organisation. In modern era, the participation of employee is essential in which the
manager can also take decision according to their requirements.
4.3 Impact of human resource management on employee relations
The impact of the human resources management function on the relationship of the
employees in the company (Skakon and et. al., 2010). A Human resources managers play an
important in create in the relationship of the employees with the company functions. There are
some following positive impacts-
Increase in productivity of the employees- A good human resources management in the
hotel to improve the process of the productivity by the employees efforts. A manager of the
hotel to determine the strength of the employees provide the services to their customers to create
better relations with the customers. Increase the employees productivity with the good
relationship with their subordinates (Soponkij, 2010). The higher authorities support the create
the new relationship with their subordinate for solving the any problem related to the work.
Goodwill and image of the hotel- A Human resources manager of hotel to increases the
goodwill of the company as well as image of the company. The employees of the organization to
create the good relationship with the customers. The impact of the human management on the
employees relationship to increases the performance and provide the better services to their
customers.