Analysis of Training and Development in Hilton Hotel Operations

This report provides an overview of training and development activities within Hilton Hotel. It defines training and its role in enhancing employee skills and knowledge, differentiating it from development. The report details various training types, including induction, job instruction, and vestibule training, and highlights their significance in familiarizing new recruits with the company, providing job overviews, and offering practical experience. It emphasizes the benefits and effectiveness of training, such as improved employee efficiency and morale, and discusses the need for training due to environmental changes like computerization and the importance of human relations. The report also references key sources in human resource management and organizational behavior.

TASK 4
4.1

 Training can be stated as the term within HRM which
is concerned with developing the particular skill in
order to fulfill the desired of individual.
 However, training and development helps in enhancing
the morale of employees within Hilton hotel so that
they can obtain efficient knowledge and skill within
particular job.
 Each and every organization is required to provide
training to all their employees so that they can enhance
their performance and attain desired results.
4.1 Contribution of training and development activities

 Following are the different types of training such as-
 Induction training- It is also known as orientation training which is
given to the new recruits in order to make them familiar with the
internal environment of the firm. It is also essential for Hilton hotel to
identify the different procedures, code of conduct amd policies
existing within the firm.
 Job instruction training- Further, such type of training helps in
providing an overview regarding the job and thus gain experienced
trainers which demonstrate the whole job. In addition to this, Hilton
management offers such training to its employees after evaluating
their performance.
 Vestibule training- Moreover, it is the training on actual work to be
done by an employee but it is conducted away from the workplace.
Contd…

 The different between training and development which tends
to lie in timing.
 Thus, training is the process through which people are
educated regarding skills and knowledge.
 Furthermore, it is the main goal in regard to improve the
performance of individual within short term.
 Training is the program which is organized by the firm to
develop knowledge and skills in the workers as per the
requirement of the job.
 While, development is an organized activity in which the
employees of firm learn and grow it as a self assessment act.
Difference between training and development

 Employee training si considered as the crucial part as it
helps employees to enhance their skills and knowledge
in order to achieve the success effectively.
 Staff training within Hilton hotel helps in improving
the efficiency of individual and thus attain desired
targets.
 Company also provides incentives to their workers so
that they can improve their morale and thus achieve
company’s objectives.
Benefits and effectiveness of training

 It can be considered that every enterprise is required to provide
training to their workers irrespective of their qualifications and skills.
Following is the need for training arises because of following reasons
such as-
 Environmental changes- Comupterization and automation is the
effective changes that helps in resulting in different changes which
requires trained and skilled staff which possess enough skills and
capabilities. Also, Hilton is required to train their workers in order to
enrich them with the innovative technology and knowledge.
 Human relations- It is essential for every management to maintain
and develop good relations with their employees and thus it has made
training one of the basic conditions to deal with human problems.
Role and need of training

 Ostrom, E. E. and et. al., 2002. The drama of the
commons. National Academy Press.
 Ulrich, D., 2013. Human resource champions: The next
agenda for adding value and delivering results.
Harvard Business Press.
 Armstrong, M. and Taylor, S., 2014. Armstrong's
handbook of human resource management
practice.Kogan Page Publishers.
References

Thank You