Analysis of Management and Decision-Making at Hilton Hotels

This report examines the management and organizational culture within the Hilton Hotel, focusing on its strategies in a global environment. It explores the significance of organizational culture in supporting employees and delivering quality guest experiences, highlighting the customer-centric approach and collaborative work environment. The report also analyzes the decision-making processes within Hilton, emphasizing the structured approach, the influence of political factors and customer needs, and the importance of employee input. It concludes that successful global management requires a strong organizational culture and effective decision-making to meet changing customer demands and sustain a competitive edge. The report references relevant academic sources to support its analysis.

Management and
organisations in a global
environment
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Organizational culture and management.........................................................................................3
Decision making .............................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
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INTRODUCTION
In the global environment organization must engage in the proper management of the
culture and organizational structure so that they may easily succeed in the competitive
environment (Binder, 2016). For conducting the research paper hospitality organization Hilton is
been chosen. The present research paper engage in discussing the two topics that would relates
with assessing the own experience of the individual related with management and other practices
in the global environment.
ORGANIZATIONAL CULTURE AND MANAGEMENT
The organizational culture within the Hilton hotel plays significant role as it support the
staff members and employees to work in proper manner with high integrity so that it may
provide quality and leisure experience to their guest and visitors (Axelrod and VanDeveer,
2014). While working as manager within the leading hospitality organization I have gained
experience that Hilton hotel has focused on the unique culture by demonstrating customer
centred approach in which employee perform accordant with the requirement and need of their
customers and guests. Through this culture employees may render proper services that satisfy
their customers and visitors. Along with this, I have also examined that employees and staff
within the hotel forward thinking attitude that results in performing the activities in collaborative
manner so that hospitality organization may easily attain the ultimate goal that is related with
satisfying the customers.
Through implementing this organizational culture in the Hilton hotel I have experienced
that this is the best suited organizational culture for the hotel as it support them to sustain in the
global environment. The requirement and needs of guests keeps on changing therefore, customer
centred culture would support the hotel to be sustain in the global environment (Balbus, Boxall
and Zeise, 2013). In the present environment with the changing workforce that is engaging in
diversified employees strong culture must support in performing them properly and overcoming
the issues and problem of the customers.
The management within the Hilton hotel also focuses on the different aspects related with
planning, organizing, facilitating and controlling etc. that support them in succeeding towards
attaining the goals. While, working as the manager within the leading hospitality organization I
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have gained experience that management engage in all the aspects and facets that assists in
managing the daily operational activities. Along with this, I have also assessed that hospitality
organization focuses on both democratic as well as autocratic style of management accordant
with the situation arises in the hospitality organization. Through working as manager I have also
found that in democratic management style I engage the staff and employees within the activities
of hotel so that they may easily render the quality services to customers and guests. On the other
hand, with the autocratic management style I take strict steps towards the staff so that they may
render proper services to guests. In order to succeed in the global environment organization must
comply with collaborative organizational culture and proper management approaches and styles
that support them in rendering adequate services to their guests and visitors (Waters and Rinsler,
2014).
DECISION MAKING
In order to manage the organization in the global environment it is essential to focus on
the decision making process. With the effective decision making hospitality organization takes
proper decision related with sustaining in the global environment (Ronit and Schneider, 2013). It
is consider as the cognitive procedure that assists in determining the different choices and then
analysing the choices so that they make selection of the effective choice so that it may support in
attaining corporate decision making. While, working as manager in the Hilton hotel I have
gained the experienced that hotel focuses on the structured decision making process that support
them in taking proper decision for their existing department and other hotels that are operating in
the global market.
In regards with this, I have also experienced that there are different factors as well as
elements that influences the decision making of the global hospitality organization it mainly
include political influences, different requirement of guests etc. the key factor that impact the
decision making of Hilton is political influences. In order to ensure proper working of the
hospitality organization I have experienced that it is essential to measure and acknowledge the
political aspects within the industry that support me in formulating the policies and strategies
accordant with the political norms and regulation. Along with this, to sustain in the global
environment this factor is also been taken into the consideration as to enter into the region the
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company must change or modify their practices as well as decisions so that they should meet the
requirement of new region (Doh and Quigley, 2014).
Along with this, I have also gained learning regarding the other factor that influences the
decision making process within the Hlton hotel is changing requirement of the customers and
visitors. With the change in the leisure and luxurious requirement I must engage in those
activities that would accomplishes their needs. As, through this I must renders the quality
services that results in satisfying them and meeting their requirement. On the other hand, Hilton
is the leading hospitality organization in the global marketplace therefore, the decisions of the
hospitality organization must varies from the region to region (Pettigrew, 2014).
Whereas, I have also gained experience that within the hospitality organization staff and
employees are encouraged to put forward their views and thoughts so that they may engage in
taking proper decision making. With the help of this, staff feels committed and motivated
towards the organization and thus, results in delivering the quality services to guests and visitors
(Yu, 2013).
CONCLUSION
From the above research paper it has been sum up that to be successful in the global
environment organization must engage in proper activities related with management. The
organizational culture plays significant role within the establishment that support in creating
effective environment so that employees may render proper services for accomplishing the stated
goals. Along with this, another topic that is covered in the report include measuring the decision
making activities within the organization that support in sustaining them in the global
environment.
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REFERENCES
Books and Journals
Axelrod, R. S. and VanDeveer, S. D., 2014. The global environment: institutions, law, and
policy. CQ Press.
Balbus, J. M., Boxall, A. and Zeise, L., 2013. Implications of global climate change for the
assessment and management of human health risks of chemicals in the natural
environment. Environmental Toxicology and Chemistry. 32(1). pp.62-78.
Binder, J., 2016. Global project management: communication, collaboration and management
across borders. CRC Press.
Doh, J. P. and Quigley, N. R., 2014. Responsible leadership and stakeholder management:
Influence pathways and organizational outcomes. The Academy of Management
Perspectives. 28(3). pp.255-274.
Pettigrew, A. M., 2014. The politics of organizational decision-making. Routledge.
Ronit, K. and Schneider, V., 2013. Private organisations in global politics. Routledge.
Waters, D. and Rinsler, S., 2014. Global logistics: New directions in supply chain management.
Kogan Page Publishers.
Yu, P. L., 2013. Multiple-criteria decision making: concepts, techniques, and extensions (Vol.
30). Springer Science & Business Media.
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