Hilton in the Hospitality Industry: Operations, Trends & Impact

This presentation provides an overview of the contemporary hospitality industry, focusing on Hilton as a case study. It examines different types of businesses within the hospitality sector, including accommodation, food and beverage, travel and transportation, and tourism. The presentation explores the operational and functional departments of a hospitality business, such as housekeeping, food production, front office, marketing, HR, accounting and finance, and purchasing. It highlights the contribution of the hospitality industry to local, national, and international economies, emphasizing employment opportunities and infrastructure development. The presentation also discusses current trends like bleisure travel and health and well-being, as well as future trends related to health, hygiene, and wellness services. It concludes that the hospitality industry is rapidly changing, providing a comprehensive overview of trends and various businesses within the sector.

The Contemporary
Hospitality Industry

INTRODUCTION
 The hospitality industry can be described as a sector in which companies offer various kinds of
products and services to its customers within the market.
 The products offered by the hospitality sector includes travel and tourism, hotels, lodges, restaurants,
event planning, theme parks, and food and drink services.
 The current presentation is based on the study of Hilton and provides an overview of the hospitality
industry.
 It provides an insight of a range of operational and functional departments and discuss about the
contribution of the hospitality industry to the economies within a nation.

Different types of business offered by the hospitality industry
 There are different types of business which falls under the
category of the hospitality sector. They are mentioned
below:
 Accommodation
 The accommodation is one of the leading business that
falls within the category of hospitality sector.
 Food and Beverage
 The business that majorly provides the customers with food
and beverages is also considered as a part of this industry.
 Travel and transportation
 The travel and transportation are two different businesses
which falls under the category of hospitality sector.
 Tourism
 Tourism is also a business which helps the travellers in
planning their trips, stays and vacations.

Continued
 The different types of the products which are offered by the different types businesses of the hospitality
industry are such as-
 Accommodation
 Food and Beverages
 Travel and Transportation
 Tourism

Examining the operational as well as the functional departments of the
hospitality business-
 The operational departments is the area of the
business which ensures about the overall
production process of the organisation which
involves from starting to the end.
 Housekeeping Department:
 Food production Department
 Food and Beverage service Department
 Front Office Department
 Marketing Department
 HR Department
 Accounting and Finance Department
 Purchase Department

Contribution of hospitality industry to the local, national as well as
international economies-
 The hospitality industry is contributing much to the
local level economy as they are providing much
employment to the local people in the industry.
 The people are taking much advantage of the
hospitality industry in present times by spending
much money in the retail areas, dining as well as
drinking areas, paying the entrance fees on the
entertainment venues and many more. The hospitality
has shown much contribution in funding for the
developments of infrastructure for the local
communities.

Implication of the current and potential trends within the hospitality
industry
 Current trends
 Bleisure travellers and hotel work spaces
 Due to the outbreak of Covid 19, working remotely has
become an essential part within different industries across
the globe.
 Health and well being
 The outbreak of the Covid 19 has led to an increase in the
attentiveness of the hospitality industry towards the health
and safety of the workforce as well as the customers
within the hotels.
 Future Trends
 It has been observed within the hospitality industry, that
the demand of the customers with respect to the health,
hygiene and wellness services has been increasing rapidly.

CONCLUSION
 From the above presentation, it can be concluded that the hospitality industry within the United
Kingdom has been changing rapidly.
 The presentation includes a brief overview of the existing as well as the potential trends within the
hospitality industry in United Kingdom.
 Also, it has been determined that there are various businesses that falls within the category of the
hospitality sector and offers a huge range of products and services to the customers within the industry.

REFERENCES
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 Filimonau, V. and Magklaropoulou, A., 2020. Exploring the viability of a new
‘pay-as-you-use’energy management model in budget hotels. International
Journal of Hospitality Management, 89, p.102538.
 Floričić, T., 2020. Sustainable solutions in the hospitality industry and
competitiveness context of “green hotels”. Civil Engineering Journal, 6(6),
pp.1104-1113.