Analyzing Customer Service Impact on Performance at Hilton Hotel UK
VerifiedAdded on 2023/04/17
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Report
AI Summary
This research report examines the impact of customer service on organizational performance at Hilton Hotel UK. It highlights the importance of customer service, the role of training and development in improving service quality, and the direct relationship between customer service and organizational performance. The report emphasizes that effective customer service, including resolving grievances and motivating employees, is crucial for enhancing the hotel's performance. Recommendations include focusing on customer service to maintain performance, providing effective and satisfactory services to increase profits, and using employee training and advanced technologies to improve customer service. The analysis is supported by several research articles.
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