Facilities Operations and Management: A Report on the Hilton Hotel

This report provides a comprehensive analysis of facilities operations and management, focusing on the Hilton Hotel. It begins with an introduction to facilities management, highlighting its importance in delivering efficient support services. The report then delves into the responsibilities of a facilities manager, including staff management, operational aspects, and customer service. It examines the impact of employers and funding agencies on operations, along with statutory regulations. The report further discusses systems for information processing, communication, and control, including budgeting, accounting, and purchasing. It also covers building management systems such as fire alarms, plumbing, and CCTV. Finally, the report evaluates the quality and effectiveness of facilities operations, including setting targets, vision, and training programs. The conclusion summarizes the key findings and emphasizes the importance of effective facilities management in the hospitality industry.

Facilities Operations and Management

INTRODUCTION
Facilities operation management is professional management discipline that focuses on the
efficient and effective delivery of support services for the organisation . It is a process of
developed works and assets according to industry. Each facility have different operational
procedures and requirements (Lucas, Pinheiro and Del Río, 2017). Facilities management
includes day to day operations of as well as execution of future maintenance of it. This study is
briefly about responsibilities of the facilities manager. also staff engaged its operations and
impact on employers. Also, it studies about statutory regulations that affect facilities operations
and documentation required to account for compliance with health, safety and environmental
measures. For present report organization selected is Hilton hotel .
TASK 1
1.1 Responsibilities of facilities manager for staff engaged in operations.
 Smooth operations and management – staff has been appointed with different
responsibilities. Every person who is appointed in hotel financial, operational and
manpower being perfectly placed at in the hotel. It is smooth operation are resolved at
the earliest .
 Clarity of Role and Job Descriptions - staff members to know their role in job
description (López-Plata and et..al 2017). Also hotel staff member have to know about
respect to their profiles. the staff member are aware of the roles and responsibilities in
hotel. Employees have to cleared about their roles so that works in hotel in flatulent ways
 Employee Engagement and Welfare Activities - It is important that generating of new
ideas and the ways in which the hotel operation is developed as per the budget plan.
Employees activities helps in making decision for betterment of hotel . It helps to find a
new way to hotel with innovative ideas.
 Training & Development - this will help employees in gaining technical and operational
skills. Also creates development programmers that helps to understand awareness of
standards related to procedures and function within the hotel.

1.2 Responsibilities the facilities manager for operational aspects
a. Accessibility - it is important that accessibility for every section is required for operating
services for manager. Better accessibility gives better work and employees follows
effective working that involves various types of services . This is important for reception
section in hotels because most of the work is done there.
b. Maintenance and Repair - better services affects the customer satisfaction and it helps
in retaining them (Ogbeifun, Mbohwa and Pretorius, 2016). Proper maintenance and
repair helps in stability of equipment . Proper maintenance reduces conflicts and
enhances efficiency.
c. Mechanical and Electrical Systems – many hotels have different types of mechanical
and electric system . Mostly uses of electrical is in hotels or underground. It is important
that Wiring in underground is safely for everyone in situation of short circuit
d. Refurbishment and Security - customer safety is important for every hotel . Safety
equipment must be maintained in hotel regularly. This is essential to be done in all the
security purpose for situation in hotel . Hotel mangers have to know about which
equipment is better for the situation. It is also important to know every single person
who is working in hotels .
1.3 Responsibilities of facilities manager towards customers
 Needs and expectations – managers must know about customer need and expectation for
hotel with particular service including booking charges (Tasleem and Nisar, 2017).
Different types of customer select different section that are provided by managers .
 Provided customer care - various hotels have different types of services , manager must
have the knowledge about these services so that better advice can be given for customer
that included for booking packages . Due to this customer satisfaction enhances
resulting in increase in number of customer
 Maintaining communication systems and databases – many customers visit same hotels
because of staff members gives the best services in proper manners . Its important to
maintain effective communication with customer.
 Ancillary services and sales. - many hotels promotes services in different ways using
social media , TV , advertisement, banners, etc. it is important is that how effective is it

because its important for collects customer in hotels . Better sales improves business
growth in hotels industry
1.4 Impact on facilities operations of employers and funding agencies.
The statutory and legal compliance are as per the standards operating procedures within
the hotel . Manages in hotels look after customer , staff and operation. It directly impacts on
employees as change in different laws , rules and regulations. The major impact of facilities
operations or funding agencies are as follows :
 management board/trustees – they are top management in hotel as they develop rules and
regulation related to operation in hotel (Ogbeifun, 2016). Its impact on middle level and
down level employees. Also Changes in laws effects the working environment
 local authority - it includes government that controls the operations that is being
performed in hotel . According to laws developed by them hotel ensures that operations
are performed in that way . Any changes in local authority can effective ways of
financial steps on hotel .
 funding partnerships – this agencies provides funds to hotel in order to create a positive
image in a market . Different type of agencies works under the laws that effects on
hotels industry . It is important to know about the new agencies government laws .
TASK 2
Covered in PPT
TASK 3
3.1 Develop and deploy effective systems for processing information and maintaining
communications.
This is important role hotel operation involve day by day coordination with manager. staff
and the customer . Technicality devices like walkies – talkie helps to communicate and covey
information to various people that working in hotel. Better information it is essential the
information give via emails, telephones and internet facility that provided by the management of
the hotels so that effectively user of information is correct (Poulsen, Sanders and Lundgaard,
2016) .Management information system helps to developed the communication system in hotel
n, its effects that particular segment that have to appropriate for spreading and managing the
information of the services . Betterment for the hotel industry helps to sustain the authority for

the effective services is communicating with each other. Information threat give danger situation
for every single life in hotel insured. Electricity on and off situation is that the example for the
short circuit . It is important that have to specific plans world be able for effective situation for
the particular valve. For safety propose security have to ready for the situation like theft and any
negative in and out side of hotels premises . Its effects that implementation of organization that
helps for the effective perfection.
3.2 Identify the control systems required for effective facilities operations
There are some system provide the effective facilities operation are :
Budgeting - every hotel have planed for budgeting so that any requirement in hotels they fulfil
for it (Lok and Baldry, 2015.).This area where the budget and plan persisting to each and every
are has to be developed and given to department and given to the development for controlled
expense and financial problem .
Accounting and Auditing – budget checked by the auditors also they controlled . The staff and
its management has to be guide with various procedures so that they have to adopt accounts that
are carried out .
Purchasing & Sale - this should be controlled by the auditors also be causer its reflects to
customer effects ways the budgeting for hotels. It should be proper sales and controlled audit
checklist on the process of practise on the proper manner.
O & M Procedures and controls - this will be check and process on the operation and
maintenance method on the hotels (Piercy and Rich, 2015). Its effects that the particular hotels
staff not take decide that change in hotels , its effects for the corrective information about for
effective situation on the controlling behavior of staff .
3.3 Discuss the systems needed by a facilities manager to support effective building
management.
Fire Alarm System - this systems helps for fire and safety purpose . This will controlled fire
check and evacuation program . It will take control over the fire that may break at the hotel .
Plumbing systems - this system helps all type of plumbing feature in the hotels . It will keep
water and other related process operating things have to done with the operating thing which
have to be processing for the hotel .
CCTV and monitoring system – this is the important system in hotel . It will helps to improves
security system . It will keep track all the activity and incidents for the taking places at the hotel .

4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations.
It is important that facility managers have to quality and effectiveness for the hotels . there are
some following point that described :
Setting the targets, objectives and the plans - Quality and effectiveness improvement it is
important for the hotel that have to changes in different function and programs . This will not
required for any kind for tracking system the it will have the automated process (Drezner,
Marianov and Wesolowsky, 2016). It helps for the effective situation that helps for the
corrective environment of the selective process .
Development of Vision, Mission - different types of hotels have different vision and mission
programs that affects the staff member improves business in totality . This is corrective situation
that helps for the quality for the effectiveness of hotel industry . It is important for hotels vision
and mission that have to corrective for the information of development of then organization .
training and development- effective training give staff more skilled in their works . its important
for they effective ways for the production that have to appropriate level for they quality that have
to tags for the registration for effective problems .
4.2 Implement and review procedures to analyze the quality and effectiveness of facilities
operations.
Review and evaluation of staff - it is important to know about that effective train is helpful
for the staff members . Its effect that the employable that have to appropriate significance for
effective staffs have learned the mechanism and process could be done . It helps that the process
of the feedback from the customer . It is customer to development of the program that have to
appropriate section of the environment for the organization (Lucas, Pinheiro and Del Río,
2017). on n help management . It helps for the effective ways that creating facility and services
of the hotel will help. This process will let us to know about the witnesses for the effective
selection on the preparation of effective use.
Operation and management checklist - it compare of various process that helps to checked
operation and visited for s maintain the process of hotel facility or building . It operate and
maintenance of the market structure that helps to sustain the market structure . It inculcate all
checklist for effective environment for the organization activity for effectively used . It helps that
hotels and its staffer every single equipment for effective controlled on the situation based for
variable correctives for the hotel organization

CONCLUSION
From this report is included that hotels follows different facilities operations that
includes management and responsibilities of the facilities manager for staff engaged in facilities
operational ,aspects of the building, customers using the facility and its impact on facilities
operations of employers and/or funding agencies. Also study about statutory regulations that
will affect facilities operations, heath and safety measures, and the documentation required for
operational management. There are various documents that are register that have to be
maintained by the UK government for the effectively use in hotels . It is important that facility
managers have to quality and effectiveness for the hotels . it is important to know about that
effective train is helpful for the staff members

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