Analysis of Leadership and Management Styles at Hilton Hotel

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LEADERSHIP AND MANAGEMENT FOR
SERVICE INDUSTRY
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Table of Contents
INTRODUCTION......................................................................................................................................................... 3
LO1................................................................................................................................................................................... 4
P1................................................................................................................................................................................. 4
P2................................................................................................................................................................................. 6
P3, M1........................................................................................................................................................................ 8
LO2................................................................................................................................................................................ 11
P4 & M2.................................................................................................................................................................. 11
LO3................................................................................................................................................................................ 15
P5............................................................................................................................................................................... 15
P6 & M3.................................................................................................................................................................. 17
LO4................................................................................................................................................................................ 20
P7 & M4.................................................................................................................................................................. 20
CONCLUSION............................................................................................................................................................. 22
REFERENCES............................................................................................................................................................ 23
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INTRODUCTION
Leadership is an essential part of the organization which is helpful in managing the people
and guiding the employees in order to attain the overall goals of the organization. A leader
is the most important person who leads the business and provides an accurate path to the
subordinates so that they can enhance their current skills (Amanchukwu et al., 2015). The
management is an art of managing the work with accuracy and intelligence. There are
different roles and responsibilities of a manager. The management styles and approaches
are helpful in managing the business.
This assignment will be discussing different management and leadership approaches which
are helpful in managing the work in the organization (Arnold et al., 2015). For
understanding the needs of leadership and management in the organization more
accurately this assignment is choosing the Hilton Hotel. Hilton considers as one of the top
brands in hotels and well-known name in the world. The Hilton hotel is the flagship brand
and that serve a reason as the hotel has 579 properties all around the world. Founded in
1919 the Hilton hotel gives the trust of name to their customers. In the UK Hilton hotel is
one of the best hotels that satisfied the needs of the customers effectively and provides
good quality service to their customers. These qualities of Hilton hotel makes it the perfect
choice to understand the concept of this assignment.
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LO1
P1
Classical management theories play an important role in the organization. In the Hilton
Hotel the leader adopted the classical management theory (Basten et al., 2018). In the
current situation, it has been observed that the management of the organization adopting
digital technology and other innovative tools in order to produce better services for the
satisfaction of the customers. The classical management theory is helpful in managing the
business activities of the organization accurately. There are mainly three elements of
classical management theory which are described as under:
Scientific Management: Frederick Winslow Taylor has provided this theory in which he
states that if the employees work with effectiveness so the productivity of the organization
will be increased (Carmona et al., 2018). The employees need to put their efforts into
gaining the desirable outcomes of the organization. Hilton Hotel finds this theory very
useful for their business and they use it for motivating the employees for their work.
Administrative Management: Henry Fayol has given this theory which is helpful in
managing the goals and objectives of the organization. This theory mainly focuses on
enhancing the efficiency of work. In the Hilton Hotel, this theory mainly adopted by the
leader to manages the digital technology and other operations which are conducted by the
employees. This theory is also helpful in enhancing the brand image of the company (Chen
and Yan, 2018).
Bureaucratic Management:
Max Weber has given this theory which is helpful in maintaining discipline at the
workplace (Flyverbom et al., 2016). There are some policies and rules of the Hilton Hotel
which needs to be followed by all the employees.
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Figure: Classical management theories
[Sources: Grint et al., 2016]
Hilton Hotel has implemented this theory in the organization in such manner:
The main aim of adopting classical management theory is to enhance the efficiency of work
and enhancing the overall productivity of the organization.
This theory is helpful in taking accurate decisions for the business by which the company
can attain the overall goals and objectives (Getha-Taylor et al., 2015).
Management of Hilton Hotel notices that the classical management theory is also helpful in
maintaining discipline in the organization.
Thus, it can be said that the classical management theory is helpful in managing overall
business functions of Hilton Hotel by which the company can attain goals and objectives
successfully (Grint et al., 2016).
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P2
A leader is an important person who leads the employee and guides them for taking the
right decisions. There are different leadership styles and approaches used by a leader to
manage the employees and their performance (Chen and Yan, 2018). The different
leadership styles are helpful in managing different situations in the business. The different
roles of the leader of the Hilton Hotel are presented below:
A necessity in the entire level
A leader is one of the most essential people of the business organization who take
responsibility for managing the performance of the employees. Proper training and
development sessions are provided by the leader so that the current skills and abilities of
the employees can be enhanced.
Motivation:
Motivation is the main factor for increasing the level of efficiency and performance of the
employees (Grint et al., 2016). The employee needs motivation to perform well in the
organization for which the leader adopts different motivation theories and styles.
Motivation is helpful in achieving the desired targets successfully.
Support
The leader provides essential support to the employees regarding their work. Support of
the leader encourages the employee to perform well and manage the work more
accurately.
Unite the team
The leader is the only person who unites the team and maintains coordination between all
the employees (Hu et al., 2016). This is helpful in managing the work and guiding the
employees for the development of the company. Coordination and effective communication
between the team members will be really helpful in managing the business activities
accurately.
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Guide
Guidance is a much-needed factor for the employees by which they can take the right
decisions and take the right path (Getha-Taylor et al., 2015). The leader provides an
accurate path to the employees with their guidance by which the achievement of goals and
objectives become easy.
Thus, there are many roles and responsibilities of a leader which is helpful in managing the
overall business success. Some of the qualities of a leader are presented above which will
be helpful in motivating the employees and encouraging them for their work. Accurate
guidance of the leader can be helpful in encouraging the employees by which the
productivity and efficiency of the organization can be increased (Hu et al., 2016).
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P3, M1
There are different leadership styles which are adopted by the leader of the Hilton Hotel in
order to manage the different type of situations (Flyverbom et al., 2016). The leadership
styles are also helpful in motivating the employees by which they can attain the goals and
objectives successfully. A leader form and implement different strategies in order to
increase the efficiency of the organization. The main aim of a leader is to provide guidance
and direction to the employees. A leader provides training and development to the
employees to tell them all the essential policies of the organization. The essential changes
which are done by the management are circulated by the leader to inform the employees.
The different conditions of the organization are managed by using different leadership
styles (Miles, 2017). The different style of leadership which is adopted by the leader of the
Hilton Hotel is presented below:
Figure: Leadership styles
[Source: Grint et al., 2016]
Autocratic leadership: This is one of the most effective styles of leadership which is
helpful in making accurate decisions for the organization (Amanchukwu et al., 2015). By
adopting this leadership style the leader will be able to take quick decisions for the
organization. Leader of Hilton Hotel uses this leadership style for taking accurate decisions
for the business.
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Democratic Leadership Style: The democratic leadership style is an effective type of
leadership style. This is helpful in taking collective decisions for the organization in which
the consent of all the employees is added. The empowerments of subordinates, distribution
of roles are the most important elements of this style of leadership.
Laissez-Faire Leadership Style: In this leadership style the leader put all the
responsibility of taking the decision to the employees (Basten et al., 2018). The employee of
the organization completely involved in taking important decisions and giving suggestions
for the betterment of the organization. This is one of the most effective leadership styles
which is helpful in maintain coordination and collaboration between the employees and
leadership.
Dynamic Leadership Style: This leadership is helpful in managing a healthy working
environment in the organization. This leadership style is helpful in implementing changes
as per the needs of the organization (Flyverbom et al., 2016). The dynamic leader only
focuses on attaining the goals of the organization.
Open-inclusive leadership: In this leadership style the leader provides freedom to the
employees to take part in the important decisions of the organization. It will be helpful in
gaining different and innovative ideas and suggestions for the business which can be
helpful in enhancing the growth of the business.
Situational leadership style:
The situational leadership style is helpful in managing different types of situation in the
business (Hinings et al., 2018). A leader manages a lot of situation and takes a lot of
decisions accordingly. The situational leadership style helps a leader to manage the work
and performance of the employees in different types of the situation of the business.
Thus, all these leadership styles are adopted by the leaders of the Hilton Hotel in order to
manage the different situations and performance of the employees. It has been evaluated
that the adopting of correct leadership style inaccurate situations can be helpful for
enhancing the working efficiency and productivity of the overall organization and
employees as well (Flyverbom et al., 2016).
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10

Leadership styles in managing organizational structure and culture
Organizational culture is made with the scope, values, working environment and ethical
policies of the organization (Hinings et al., 2018). The values of an organization represent
their culture while the organizational structure is made with the leaders, management,
employees and the other essential elements of the business organization who give their
efforts to attain the overall objectives of the organization. The leader needs to adopt the
leadership styles and approaches according to the culture and structure of the
organization. The selection of accurate leadership styles will be helpful in attaining the
goals and objectives of the organization successfully (Chen and Yan, 2018).
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LO2
P4 & M2
It is important to assess the internal factors and external factors that affect the business
process of an organization. Internal factors, as well as external factors significantly, affect
the style of management in the Hilton hotel as the management needs to adjust its style
with respect to these factors. The identification of internal and external factors can be done
through SWOT and PESTEL (Dhar, 2016). SWOT Analysis is really helpful to identify
internal factors that affect the business process of Hilton Hotel whereas PESTEL presents
the deep analysis of external factors that affect the business activity of the Hilton Hotel.
SWOT & PESTEL of Hilton UK are as follows:
SWOT Analysis
STRENGTHS WEAKNESSES
 Well-known brand name all around the
world.
 Very effective business history to
support popularity.
 Effective leaders and management
system.
 Wide-ranging selection of
Accommodation.
 Positive image and brand equity (Dhar,
2016).
 Too much dependence on the market of
developed countries.
 High liability
 Not enough area covered in the Asian
region.
OPPORTUNITIES THREATS
 Mid-level accommodation.
 Effectively expansion in the global
area.
 Uses of digital technology.
 Often change in the choice of
customers.
 Terrorism is the biggest threat.
 High level of competition.
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