Strategic Leadership, Ethics, and Decision-Making: Hilton Hotel Report

This report provides a comprehensive analysis of strategic leadership within the Hilton Hotel, a prominent global brand in the hospitality industry. It delves into various aspects of leadership, including the application of a democratic leadership style, ethical considerations, and stakeholder management. The report examines how Hilton manages its employees, particularly in the context of providing exceptional service to business class clientele. The analysis covers the challenges and benefits of the democratic approach, the importance of ethical conduct, and the impact of leadership styles on achieving organizational goals. Furthermore, the report explores strategic leadership, visionary leadership and the importance of employee training and engagement to enhance customer experience. The report also discusses the role of stakeholders and their influence on the organization's success, offering insights into the strategies employed to foster a positive work environment and achieve long-term financial stability. The report concludes with recommendations for enhancing leadership effectiveness and improving overall organizational performance.

Strategic-Leadership

Table of Contents
EXECUTIVE SUMMARY..............................................................................................................3
INTRODUCTION............................................................................................................................3
QUESTION 1...................................................................................................................................4
QUESTION 2...................................................................................................................................5
QUESTION 3...................................................................................................................................7
CONCLUSION..............................................................................................................................10
RECOMMENDATION ................................................................................................................10
REFERNCES.................................................................................................................................11

EXECUTIVE SUMMARY
This report is focused on the Hilton Hotel which is a big name in the hotel industry. The
hotel is having many branches in each and every big city of a country. The hotel is providing the
best luxury feel to their guests. Business class peoples is a target customer area of Hilton Hotel.
This peoples is gives an extra business to the hotel. They have to conduct meeting in the hotel
and the foods and drinks will be some extra benefits of the hotel. Another thing is that business
class peoples make some extra contact with high class peoples and this is a chance to expand the
business. The hotel is having big structure in the sense of employees so this is a big task to
arrange them perfectly which can utilize their work potential. This is duty of management to
order them utterly. The organisation is using democratic leadership style in the whole
management so this very useful for them and this is helping them to provide their best work for
the clients. The Democratic Leadership Styles is include all the staff-members and stakeholder in
the decision-making process and they have to use it perfectly.
INTRODUCTION
The present report is based on the Hilton Hotel and this is global brand and this is having
their branches in the all over the world. This is the one of the largest brand in the hotel industry
in the whole world. Hilton Hotel is a big group which provide a full luxurious hotel service to
their guests and there branches are available in the big cities of the countries. The targeted
customers are business class people and travellers who have to expand their holidays with a
luxurious feel. The brand is providing them full facilities and all the services like;
accommodation, drinks & foods, cabs and tour guide etc. These are the key factors which attracts
to a customer and these are the best part or qualities of Hilton Hotel(Low., 2010.).

Hilton Hotel is having a big structured brand and it is having a large numbers of
employees, so this is essential to manage them and motivate according to their work. The
organization has created significant brand identity within the market. the performance of the
company has reflected the positive growth symbols from 2010 which has helped the business to
create a competitive edge in the economy.
Top level managers are the leaders of this organisation and they are giving the guidance to
perform their best in the working conditions. To manage the situations and to attain the goals
there some changes is made in the leadership style and they have to implement it into the
employees and the staff members.
QUESTION 1
Strategic Leadership: It is the ability of influencing others to voluntarily make decisions
that enhance the prospects for the organisation's long-term success while maintaining long-term
financial stability. Strategic leadership typically manages, motivates and persuades staff to share
that same vision, and can be an important tool for implementing change or creating
organizational structure within a business. Hilton Hotel is known for their services and there
quality of products, well educated employees and their staff-members have is pride of the hotel.
Hilton is having the best employees in their organisation and they have to recruit them for a
particular task and they have to work on it perfectly. Starting from the entrance of the clients,
guest has to feel that they are special one for the Hilton Hotel. The Management is monitoring
their employees and they gives them appreciation and guidance according to their work

(Abdelgawad and et. al., 2013). Hilton is a big brand name and it is essential to manage their
level in the market and to be a target for the other hotels.
(Source- Strategic Leadership, 2016)
Their top level managers are working hard to engage their employees properly and this is
big task for them. If a guest face some problems or issue in the rendered service, this is duty of
managers to resolve their problems and give them a perfect solution above it. Top level
management decide that they have to explore their services and they have to give more attention
to their guests. They have to give some specialized training to welcome their guests and they
have to give a personnel attendant to business class guests to manage their services and to take
care them in the hotel and if the guest wants that out of the hotel also.
So to manage this facility they have to make new time table of the employees and their
working hours and their day and night shifts. The main objective behind this is to provide the
best assistance and best service to their clients. Hilton Hotel is targeting on the business class
customer who have to conduct their meeting in the hotel and also stay in the hotel.
To make this changes in the organisation, the top level management have to make some
new strategies and they have to adopt some new leadership style to attain these object. In the
current scenario organisation is using the democratic leadership style and they are using this in
the perfect manner. This leadership style is including the all employees and their managers in to
Illustration 1: Strategic leadership

the decision making process. There are some challenges in to these leadership style as some
employees will meet the targets and finish their work in time but some will delay and that can be
a disaster (Adair, 2010). A democratic leader it may be necessary to learn some traits of
autocratic or bureaucratic leadership to have a backup. Employees may start arguing by
forgetting who the leader is, even if the leader is democratic he does not have to justify his
decision. This style of leadership is slow than autocratic approach as participation takes time. It
can develop a situation where responsibilities are not clear cut to everybody. More participation
can be viewed by the employees as leader not being competent to handle the job responsibilities.
To manage their employees in the perfect manner to give their best performance which
can give the personnel assistance to each and every guest of the hotel. Strategic leadership is
different than two other popular leadership styles, managerial and visionary. Managerial leaders
are primarily immersed in the day-to-day activities of the organization and lack an appropriate
long-term vision for growth and change(Quong. and Walker., 2010.). For reasons we will touch
upon later, this is the most common form of leadership, especially in large, diversified
organizations. Conversely, visionary leaders are primarily future-oriented, proactive and risk-
taking. These leaders base their decisions and actions on their beliefs and values and try to share
their understanding of a desired vision with others in the organization.
Hilton Hotel have to use their employees in the best way and to attain the objectives
Hilton have to use the Visionary leadership style in the current scenario. In the context of the
Hilton Hotel, they have to engage their employees in the perfect manner. The top level
management have to ask their employees to work in the morning and night shift. Hotel have to
use their best employees for the receiving of their business clients and one more thing is that
their employees in the day and night shift. They have to divide them perfectly and their desired
shift. Another thing is that management have to give them a particular work to perform and they
have to give expertise in their work so Hilton Hotel have to give perfect and regular training.
So these are the objectives, challenges and leadership which helps to attain this objective.

[Source- Strategic analysis, 2016].
QUESTION 2
In the PPT file
QUESTION 3
Ethics are the code of moral standards of conducts for what is good and right as opposed
to what is bad or wrong. The term is to be considered as the base ground for any of the activity to
be carried out in an organization whether it is planning, developing, creating a strategy or policy.
Ethics are to be considered as the moral values which are essential to be present in the employees
. So while planning a strategy ethics plays an important role for an organization as the term ethic
helps the organization to be fair and loyal towards to the consumers and helps them to follow a
fair practices in presenting their products and services in-front of the market as they are. Ethics
also ensures that no interest of the clients should be violated. Hilton Hotel is using the
Democratic leadership style and this is very authentic style which includes all the management
and the employees in the decision making process. Democratic leadership style is one of the style
which allow the people have a more participatory role in the decision making process. One
person retains final say over all decisions but allows others to share insight and ideas(Phipps.,
2012.). This is often a highly effective form of leadership. People are more likely to excel in their
positions and develop more skills when they feel empowered, and people are empowered when
they are involved in the decision-making process. It may take some time to achieve full
participation from a group of employees in the Hilton Hotel, the end result will be the best
Illustration 2: Strategic Analysis

management of the employees and performance of them. This leadership styles helps to establish
a power-sharing environment in the hotel. The democratic practices often lead to a more
productive and higher quality work group.
Leaders are the top level managers in the Hilton Hotel and these people who have taken
on the position of assisting others through motivation, good decision making, and a strong
commitment to promoting change. This is their duty to keep motivating their employees and
keep engaging them into the work(Davies. and Davies., 2006.). Leaders or managers are
considered as one of the key success of management of organization like Hilton Hotel. While
establishing goals in the Hilton Hotel, their managers addresses clear direction, delegates their
team against achievement and leads. Leadership and motivation styles differ from individual to
individual, it is essential for managers to know understand leadership. Followers are very
important part, without followers there would be no leaders. Followers are the employees and
workers of the Hilton Hotel and they have to follow their leaders. This leadership styles helps to
attain their objectives.
Stakeholder are a important part of the Hilton Hotel. Stake holder are those persons who
are included in the business and they are helping in the performance of the business. An
organisation like Hilton Hotel having two types of stake holder the first is internal stake holder
and the second is external stake holder. Internal stake holders are employees, staff members,
managers, investors and board of directors. External stake holders are customers, suppliers,
partners, community, society and investors also.
Leaders are the key players who have potential and the straight to make changes in the
organisation. They have a power to generate the work from the employees and they have to use it
in the positive way. In the context of Hilton Hotel, their managers have to work oriented and they
have to concentrated on the performance of the employees( Nahavandi., 2009.). Another thing is
that they have to make communication with each and every employee and to know about their
problems and to resolve their problems. Leaders have to make a familiar relation with their
employees because it gives them a support to work for organisation. Leaders and the employees
are the sprite of an organisation like Hilton Hotel.
Leaders are the peoples who make the goals and how to achieve them. A leader have to
be focused and clear about their goals and strategies. Managers, board of directors and the
owners of the Hilton Hotel have to decide their aims and in a particular period of time. These

aims can be decided by the regular meetings and this will help to make strategies. These
strategies will implement on the employees and the stakeholders. These are the peoples who have
to work on the strategies and they have to work according to these and instructions of the
managers and the leaders of Hilton Hotel(Neumann. and Neumann., 2013.).
In the context of the Hilton Hotel, management is decided to give some more trainings
and make some changes in the schedule of employees. The objective behind it that the
management wants to make their employee's availability to each and every business category
guest. Management wants to give a personnel attendant to individual guest. The management
have to make communication about the objective and they have to take suggestions on this topic
by the employees. After the suggestions and communication, managers have to make list for the
morning shifts and the night shifts(Xiao-wen., 2009.). They have to make decision about the how
many employees they want, to make it possible. These are the stakeholders guest and employees
and they are directly impacts on the decision making process.
The corporate governance is the system of rules which helps to perform and work of the
organisation. Hilton Hotel is using their particular rules, to make changes according to new
objectives Hilton Hotel have to manage their stakeholder. Managers have to make balance in
between the employees and customers(Wallin. J., 2006.).
Hilton Hotel have to concentrate on the object, they have to make their policy on the
above given topic. The next step is adoption of the policy in the stakeholder, this is the adoption
of the policies and strategies in the employees. This is the time to implementation of the
strategies in the stakeholders and the stakeholders working on this policy perfectly. Evaluation is
the last task, the managers have to evaluate their employees and they have to make critical
evaluation of the employees in the working conditions.
The new policy will help to Hilton Hotel to maintain the new level of employees and they
have to engage them in the new style and order. This policy is very good in the sense of the
consumer benefits and this will make a good impact on the guest.

[Source- Ethical relationship between leaders and followers, 2016].
CONCLUSION
The present report is containing the new objects of the Hilton Hotel and how their
managers make new policies to achieve these objectives. Hilton Hotel is work for the best service
to their guest(Rothaermel., 2015. ). The management wants to gives the best service and attention
by the employees so they are working on engaging their staff in a new style and new shift which
is help them to provide their service in day and night equally. In the context of arranging their
employees they make some new strategies with include their employees and managers and
stakeholders. The whole decision making process is not possible with out all of them. After the
decision and strategies making process there is next task to implementation and formulation of
the strategies. Employees have to adopt the these strategies and they have to make their efforts to
work according to strategies.
RECOMMENDATION
The Hilton Hotel have to use some extra efforts in the managing the employees. They
have to use work on the arranging of the employees(Finkelstein., Hambrick. and
Cannella.,2009.). They have to increase the campaign of advertisement about the accommodation
service. They have to provide some pictures of UK cultures, attraction places inside the rooms.
Hilton Hotel have to give tourists better impression to take part with accommodation services.
Their price are so high and this is loophole for the low customer number. They have to minimize
Illustration 3: Ethical relationship between leaders and followers

price that makes the tourists staying more times. Main recommendation to this Hotel to take good
care of their tourists and try to maintenance the rooms every month to makes the tourists feel
comfort. This will give a large scope of customers and this will help them in the future profits
and marketing.

REFERNCES
Journals and Books
Abdelgawad. S. G. and et. al., 2013. Strategic leadership and entrepreneurial capability for game
change. Journal of Leadership & Organizational Studies. 20(4). pp.394-407.
Adair. J., 2010. Strategic leadership: How to think and plan strategically and provide direction.
Kogan Page Publishers.
Boal. K. B. and Schultz. P. L., 2007. Storytelling, time, and evolution: The role of strategic
leadership in complex adaptive systems. The leadership quarterly. 18(4). pp.411-428.
Boal. K. B. and Schultz. P. L., 2007. Storytelling, time, and evolution: The role of strategic
leadership in complex adaptive systems. The leadership quarterly. 18(4). pp.411-428.
Chen. P., 2008. Strategic leadership and school reform in Taiwan. School Effectiveness and
School Improvement. 19(3). pp.293-318.
Crossan. M., Vera. D. and Nanjad. L., 2008. Transcendent leadership: Strategic leadership in
dynamic environments. The leadership quarterly.19(5). pp.569-581.
Davies. B. J. and Davies. B., 2006. Developing a model for strategic leadership in
schools. Educational Management Administration & Leadership. 34(1). pp.121-139.
Finkelstein. S., Hambrick. D. C. and Cannella. A. A., 2009. Strategic leadership: Theory and
research on executives, top management teams, and boards. Oxford University Press,
USA.
Gavetti. G., 2010. The new psychology of strategic leadership. Harvard business review. 89(7-
8). pp.118-25.
Jansen. J. J., Vera. D. and Crossan. M., 2009. Strategic leadership for exploration and
exploitation: The moderating role of environmental dynamism. The Leadership
Quarterly. 20(1). pp.5-18.
Lemay. L., 2009. The practice of collective and strategic leadership in the public sector. The
Innovation Journal: The Public Sector Innovation Journal.14(1). p.2.
Low. K. C., 2010. Applying strategic leadership, the way of the dragon.Available at SSRN
1569915.
Nahavandi. A., 2009. The art and science of leadership (pp. 103-104). Upper Saddle River, NJ:
Pearson Prentice Hall.
Neumann. Y. and Neumann. E. F., 2013. The president and the college bottom line: The role of
strategic leadership styles. Library Consortium Management: An International Journal.
Phipps. K. A., 2012. Spirituality and strategic leadership: The influence of spiritual beliefs on
strategic decision making. Journal of business ethics.106(2). pp.177-189.
Quong, T. and Walker. A., 2010. Seven principles of strategic leadership.International Studies in
Educational Administration. 38(1). pp.22-34.
Rothaermel. F.T., 2015. Strategic management. McGraw-Hill.
Schoemaker. P. J., Krupp. S. and Howland. S., 2013. Strategic leadership: The essential
skills. Harvard business review. 91(1). pp.131-134.
Wallin. J., 2006. Business orchestration: Strategic leadership in the era of digital convergence.
John Wiley & Sons.
Xiao-wen. J. I. E., 2009. Entrepreneur Strategic Leadership and Enterprise Development: Case
Study Based on Two Agriculture Pioneer Enterprises [J].Journal of Management Case
Studies. 1.
Online:

Leadership Styles. 2016. [Online]. Available through
<https://www.mindtools.com/pages/article/newLDR_84.htm>. [Accessed on 22th
November 2016].
leadership theories. 2016. [Online]. Available through
<http://www.businessballs.com/leadership-theories.htm>. [Accessed on 22th November
2016].
What Is Democratic Leadership?. [Online]. Available through <https://www.verywell.com/what-
is-democratic-leadership-2795315. [Accessed on 22th November 2016].