Hilton Hotel: Investigating Staff Motivation Under HRM Perspective

This case study investigates staff motivation at Hilton Hotel from an HRM perspective, aiming to understand the concept of employee motivation within the hospitality business, identify factors that encourage workers, and explore strategic ways to improve hotel operations. The research employs an inductive approach with a descriptive design, using primary data collected through questionnaires from 30 employees and secondary data from books and journals. Key findings highlight that financial rewards significantly influence individual motivation, performance-based rewards can be demotivating, and the management provides non-financial benefits. Recommendations include implementing effective motivational factors to enhance service delivery, satisfy employee needs, and promote organizational success, with an emphasis on incorporating diverse non-financial benefits like insurance, paid holidays, and flexible working hours. Desklib provides a platform for students to access similar solved assignments and study resources.

TASK 4

Aim
“To investigate the impact of varied ways of
staff motivation under HRM perspective”- a
case study of Hilton Hotel”.

Objectives
 To determine the concept of employee motivation
within hospitality business.
 To understand the factors that can encourage
workers and its requirement for attaining business
outcomes.
 To investigate the strategic ways for encouraging
workers in order to better develop and smooth
running of hotel business.

Research question
What is the concept of employee motivation within
hospitality business?
What are the factors that can be used to encourage
employees and their best effort towards attaining
business objectives?
What are the strategic ways for encouraging workers
in order to better develop and smooth running of
hotel business?

Research Methodology
 Research approach- Inductive
 Research design- Descriptive
 Data Collection- Primary through questionnaire and
secondary through books, journals and online.
 Sample and sampling- Random sampling and
sample size is 30 employees.

Findings of the study
Theme1 Financial rewards is the main factor that affect the
individual level of encouragement towards work.
Theme 2 Performance based rewards is the factor that de-moralize
employees working in hospitality firm.
Theme 3 Management provides proper non financial benefits to their
employees.

Theme1 Financial rewards is the main factor that
affect the individual level of encouragement towards
work.
Financial rewards Non-financial rewards Public recognition Working environment
0
2
4
6
8
10
12
14
16
18

Theme 2 Performance based rewards is the factor
that de-moralize employees working in hospitality
firm.
Low salary
Lack of opportunities for growth and
development
Performance based rewards
Others

Theme 3 Management provides proper non financial
benefits to their employees.
Yes
No
0 2 4 6 8 10 12 14 16 18 20
Column B

Recommendations
From the above collected facts and figures it can be recommended to
Hilton Hotel that it is essential for them to undertake effectual
motivational factors so that best services can be rendered to clients. It
also helps workers to satisfy their needs and encourage them to work
effectively towards organizational success. Moreover, firm is also
required to involve various non-financial benefits such as insurance,
paid holidays and flexible working hours so that workers can perform
their desired goals effectively.

References
Lăzăroiu, G., 2015. Employee Motivation and Job Performance.
Linguistic and Philosophical Investigations. (14). pp. 97-102.
Miner, J. B., 2015. Organizational behavior 1: Essential theories of
motivation and leadership. Routledge.
Pinder, C. C., 2014. Work motivation in organizational behavior.
Psychology Press.
Gagne, M., 2014. The Oxford handbook of work engagement,
motivation, and self-determination theory. Oxford University Press.

Thank You!!