Analysis of Hilton Hotel Staff Roles, Skills, and Training Needs

This fact sheet provides a detailed analysis of the staff roles within the Hilton Hotel, including the Executive Manager, Head Chef, Front Desk Manager, and Waiter positions. It outlines the required skills, current skill sets, and identifies skill gaps for each role. The analysis covers management skills, communication, cooking expertise, technical abilities, and customer service. Furthermore, the document suggests resolutions for addressing these gaps, such as training and development programs, seminars, and coaching. The fact sheet aims to improve operational efficiency and enhance the quality of service offered by the Hilton Hotel by focusing on employee development and strategic planning.

FACT SHEET

Staff Roles Skills required Current skills Gaps Resolving
Executive manager To prepare the strategies
and plans for the Hilton
group.
To address the clients of
franchise and partnerships
with other groups.
To organize day to day
activities and analyze the
daily generated reports of
the Hotel.
To prepare the overall
reports of the revenues and
expenses and submit to the
higher authorities.
To address the issues and
monitor the coordination
with various functional
departments.
To ensure the allocation of
financial resources and
other equipment required
by the various departments
of the Hotel.
To manage the employees
salary and compensation.
Management Skills
Communication skills.
Strategic skills.
Management Skills
Communication skills.
Strategic skills Career guidance and
development of the
managers.
Study of management
information system to
analyze the current
condition of Hilton hotels
and frame strategies.
Head Chef To manage the
Kitchen staff and the
food production
activities.
To provide guidance
and support to junior
chefs in preparing
the food.
To provide the recipe
of different dishes
and guide the chefs.
To prepare the
special dishes as per
the demand of the
customers and ensure
the quality taste.
Arranging all the
food preparation
activities and
allocating work to
the junior chefs.
Cooking skills.
Creativity skills in
food preparation.
Understanding of
ingredients in food.
Capacity of working
under pressure.
Leadership and
management skills.
Cooking Efficiency.
Creativity.
Understanding of
ingredients.
Working under
pressure.
Leadership skills.
Training and
development.
Providing authority
to lead the kitchen
department.
Front Desk Manager To manage the
communication between
the clients and their hotel
bookings.
To collect the client details
and verify as well as allot
them rooms.
To provide instructions
and communicate with the
kitchen staff,
housekeeping staff and
other departments of the
Hilton Hotels.
To collect the reviews and
adress the issues of the
customers and find the
solutions to the
grievances.
To communicate with all
the departments and pas
the information among
them.
Technical and computer
skills.
Written and oral
communication skills.
Guest service.
Interpersonal skills .
Ability to stay calm under
pressure.
Ability to address and
anticipate the guest.
Computer skills.
Communication skills.
Guest service.
Guest anticipation and
serving ability.
Interpersonal skills.
Ability to stay cam in
pressure.
Seminars and induction.
Training of the managers
regarding the critical
situation and their
calmness.
Waiter To serve the prepared food
and beverages to the
customer.
To collect the orders of
food from the customer.
To provide the service to
the customer as per their
demand and communicate
with the kitchen and
housekeeping staff.
Personal presentation
skills.
Ability to be polite and
helpful.
Stamina and efficiency
Excellent communication
skills.
Good memory skills.
Presentation skills.
Polite and Helpful.
Communication skills.
Memory skills.
Stamina
Coaching and metoring
techniques.
Training an of the waiters.
Monitoring the actual
performance.