Report on Training and Development Effectiveness at Hilton Hotel

This report examines the training and development strategies employed by Hilton Hotel to enhance employee performance and organizational effectiveness. It highlights the benefits of training, such as increased productivity, skill development, and profitability. The report discusses Hilton's organizational culture, which is characterized by clearly defined roles for each employee. It differentiates between training and development, noting that training focuses on immediate job-related skills while development prepares employees for future challenges. Various training methods used by Hilton, including on-the-job, off-the-job, mentoring, job rotation, and job instructional techniques, are explored. The report concludes by emphasizing the crucial role of training in Hilton's growth, competitiveness, and ability to attract customers.

TASK 4
Training and Development

Meaning
Training and development plays a crucial role in organization for
enhancing the effectiveness of work.
Benefits of training and development:
Productivity
Development of employee’s skill
High profitability

Organisation Culture
Organization culture can be defined as
the set of values and beliefs which guide
employee’s behaviour at workplace. Hilton hotel
has adopted role culture in which each and every
individual is assigned with a specific role.
The selected business enterprise is able
to deliver more effective and satisfactory services
to all its customers by making employee efficient
through training programs.

Difference between training and development
TRAINING DEVELOPMENT
It is an important tool which has been
used by companies in order to make
their workers more productive.
It is an educational process in which
more in-depth knowledge is provided
to workers.
Training can be considered as a short
term process .
Development is a long term process
which requires time and resources

Cont.…
TRAINING DEVELOPMENT
Main objective of Hilton hotel behind
carrying out training program is to
enhance the performance of employees.
The purpose behind development is to
prepare workers for future
challenges.
Training is associated with a specific
area which is related to job.
Development is linked with providing
general or conceptual knowledge to
workers.

Different types of training
On- the- Job: Company provides training to employees which involves
learning new skills through experience at the workplace.
Off- the job: It includes management games, special lectures, case study
and so on.
Mentoring: An organization uses this method for managerial
employees. In this way, manager mentor the employee’s performance to
motivate them towards work.
Job Rotation: By using job rotation, employees increase the knowledge
which isrequired by the firm.

Cont.…
Job instructional techniques: It is a kind of
effective method in which manager of Hilton
hotel teaches workers about the way in which
they carry out their assigned tasks in a
systematic and correct manner.
Employees are provided with simple steps
which they are required to follow for carrying
out their respective roles and responsibilities.

Role and need of training
• Training plays an important in the growth and success of
Hilton hotel
• Through training program, the selected business is able to
increase effectiveness and efficiency of all its workers.
• Training of employees helps Hilton hotel to stay competitive
in the market place and attract more customers

REFERENCES
Budhwar, P. S. and Debrah, Y. A., 2013. Human
resource management in developing countries.
Routledge.
Alfes, K. and et.al., 2013. The relationship between line
manager behavior, perceived HRM practices, and
individual performance: Examining the mediating role
of engagement. Human resource management. 52(6).
pp.839-859.
Schweiger, D. M., 2013. Human Resource Planning:
Solutions to Key Business Issues Selected Articles.
Springer-Verlag.