Training and Development Report: Strategies at the Hilton Hotel

This report provides an overview of the training and development programs implemented at the Hilton Hotel. It highlights the different types of training, including induction and job instruction, and differentiates between training and development, emphasizing the short-term, task-oriented nature of training versus the long-term, growth-focused nature of development. The report also details the benefits and effectiveness of training, such as boosting staff morale, increasing productivity, and fostering healthy relationships, as well as the role and need for training due to technological upgrades, increasing competition, diversification of services, and employee retention. The report concludes by referencing sources that support the analysis of training and development practices within the hotel industry.

TRAINING AND
DEVELOPMENT
Task 4

CONTENTS OF DISCUSSION
INTRODUCTION
DIFFERENT TYPES OF TRAINING
DIFFERENCE BETWEEN TRAINING AND
DEVELOPMENT
BENEFITS AND EFFECTIVENESS OF TRAINING
ROLE AND NEED OF TRAINING

INTRODUCTION
Training and development has become one of the significant
part in the organization. it is carried out in the service
industry to enhance the skills and performance of the
staff. In case of the Hilton hotel, through training only, the
staff will be able to provide proper services to the guest.

DIFFERENT TYPES OF TRAINING
Training type is decided according to the nature of the
work in Hilton hotel. Different types of training are as
follows:
Induction training
Job instruction training

CONT…
Vestibule training
Apprenticeship training

DIFFERENCE BETWEEN TRAINING AND
DEVELOPMENT
Training – it can be defined as the procedure
through which the staff of the Hilton hotel develop
their existing skill in the specific field. It is carried
out for increasing the productivity of the company
Development – It is the process in which the
individual gain knowledge regarding applying the
theories. It is beneficial for the overall growth of
the person.

Cont….
TRAINING DEVELOPMENT
It is the short term, process in the Hilton
hotel, even the time period is determined
for it.
It is the long term process as well as it has
no end. It can be carried out in whole life.
It is provided to the staff by Hilton to
enhance their skill and increase revenue of
the company.
Development is done to meet the future
aspects of the individual. The main focus in
on the future.
Concentration of the training is towards the
task performed by the staff in the Hilton
hotel.
On the other hand, development is done for
achieving the better carrier growth and life
objectives.
It is provided to make the employee
competent in the organization.
It is provided so that the employee can
responds to the future issues effectively.
Example: Training provided to the
receptionist
Example: provide chance to employee to
perform higher studies.

BENEFITS AND EFFECTIVENESS OF TRAINING
There are several benefits which are attached to the training
which is provided by Hilton to their staff. The benefits are as
follows:
Helps in boosting morale of staff and enhance job satisfaction
Helps in increasing productivity of the organization.
Assisting in developing healthy relationship between
employee and superior.

CONT…
Developing creativity in the work
Makes the employee loyal towards Hilton
Making the employee efficient and competent.

ROLE AND NEED OF TRAINING
In the present era, the need of training has
gained major importance in the industry and
this is done because of these reasons:
Up -grading technology in the market
Increasing competition
Diversification of the services of Hilton hotel
Retaining the employees in the company.

REFERENCES
 Training: Meaning, Definition and Types of Training. 2016. .[Online].
Available Through: <http://www.yourarticlelibrary.com/human-resource-
development/training-meaning-definition-and-types-of-training/32374/>.
[Accessed on 18th November, 2016].
 Melton, H.L. and Hartline, M.D., 2010. Customer and frontline employee
influence on new service development performance. Journal of Service
Research, 13(4), pp.411-425.
 Khan, R.A.G., Khan, F.A. and Khan, M.A., 2011. Impact of training and
development on organizational performance. Global Journal of Management
and Business Research, 11(7).