HND Hospitality: HRM for Service Industries - Hilton Hotels

This report provides an overview of human resource management (HRM) within the service industry, emphasizing its role in managing and organizing the workforce. It highlights the purpose of HRM in improving employee performance and achieving organizational goals through functions such as training, recruitment, and performance management. The report discusses human resource planning, including forecasting supply and demand, and analyzes the current state of employment relations, considering factors like unionization and culture. It also addresses the impact of employment law on various aspects of work, such as wages, work time, and health and safety. The report uses Hilton Hotels as a case study to illustrate practical applications of HRM principles. Concluding that effective HRM is crucial for motivating employees and fostering collaboration, this document is available on Desklib for students seeking solved assignments and past papers.

Human Resource Management For
Service Industry

INTRODUCTION
 Human resource management can be defined as an effective approach
which helps in handling, organising or managing the workforce within a
company.
 It is connected with the exercises identified with the administration of
strategies, framework and individuals or human capital of the
organization.

THE ROLE AND PURPOSE OF HUMAN
RESOURCE MANAGEMENT
 Human resource management can be considered
as a fundamental process which helps in
planning, managing, controlling and organising
relation among employees.
 It also aid in improving their performance
measures.
 This is done so that the proficiency of the staff
members and the productivity of the business
company gets boosted up.

CONTINUE…
 Some of functions have been comprehended underneath:
 Training and Development of Employees
 Human Resource Planning
 Employee Compensation and Perks:
 Performance Management:
 Recruitment and Selection:
 Overall Welfare of Employees:

PURPOSE OF HRM
 The primary purpose behind human resource management is to improve
working capacity of representatives with the end goal to accomplish
focused on objectives and goal of the organization.

HUMAN RESOURCE PLAN
 In present business world, resource planning majorly refers
to forecasting different types of workforce so that goals and
objectives of the business organisation can easily be
developed right on time.
 In present context, HR manager of Hilton hotel needs to
develop a proper plan so that analysation of supply and
demand can take place.

CONTINUE…
 With the help of both demand and supply related to workers can easily
help Hilton hotel and these are mentioned below
 Resource strategy
 Scenario planning
 Forecasting demand and supply
 Analysis of labour turnover

THE CURRENT STATE OF EMPLOYMENT
RELATIONS
 The present scenario of employment relations can be assessed with the
help of the following factors:
 Unionisation
 Culture

EMPLOYMENT LAW AFFECTS
 Rules relating to wages
 Rules relating to work time
 Rules relating to laying off
 Rules relating to health and safety

CONCLUSION
 With the help of above comprehended report it is concluded that human
resource management department of a company helps in managing the
workforce where HR manager develops a number of policies for their
employees so that they may stay motivated towards their jobs and work
together.

REFERENCES
 Bratton, J. and Gold, J., 2017.Human resource management: theory and
practice. Palgrave
 Hoque, K., 2013. Human resource management in the hotel industry:
Strategy, innovation and performance. Routledge.