HRM Report: Training and Development for Hilton Hotel Supervisors

This report analyzes the training and development program for Housekeeping Supervisors at Hilton Hotels, specifically focusing on the Hilton London Metropole. The report provides an overview of the organizational context, highlighting the importance of training and development for newly hired supervisors. It details the training duration, required materials, and program implementation, including both on-the-job and off-the-job training methods. The report covers various aspects of the training program, such as selecting program information, content development, and the use of training manuals. It also outlines the assessment methods used to evaluate the effectiveness of the training, including criteria for evaluation based on reaction, behavior shifts, skills, and capabilities. The report emphasizes the role of the HR Manager in the training process and provides insights into how the supervisor's abilities and work methods are developed and assessed.

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Issues in HRM

Hilton Hotel will benefit from training and development
practice by introducing new skills, tackling shortcomings,
through satisfaction, having sufficient expertise and keeping
Housekeeping Supervisor in the business for a long time.
Duration: the training and growth cycles of Hilton
Hotel's newly hired Housekeeping Supervisor are 3 months.
Training and development required: a large number
of materials are needed for the training and development of
the hotel Housekeeping Supervisor. Any of the following
are:
Selecting information related to program: In this sense,
an evaluation of performance is carried out for the
determination of the candidate's training and growth needs.
The activities of the Housekeeping Supervisor in
Hilton Hotel are checked and system materials are set up.
This also involves the development of training programmes,
Organisational overview: Hilton Hotels & Resorts have become
the signature brand of the Hilton Multinational Hospitality
Corporation and its regional complete-service hotel and resort
brand. Hilton Hotel is among the famouse hotels that offers its
visitors luxurious facilities. Hilton London Metropole selected
which is based on central London. It is 4-star hotel which has 1059
bedrooms and they offer premium quality services to their
customers. It is made up of a large number of people who give
tourists an excellent opportunity to revisit it. The organization has
recently hired new Housekeeping Supervisor to direct entire staff
from headquarters to other divisions. Training materials for
training and growth are prepared in this sense and contain the
components mentioned below:
The training manual in the company serves similar purposes.
Well-designed manual for training includes written material, useful
information, operating rules, instructions and, ultimately, details.
The human resources department of the organization is responsible
for creating a written training manual.
HR policy and practice: Training and Development
Training and growth for newly working candidates are critical
at present. It helps to refine and improve technologies and to train
people for new business positions. The definition of training
includes structured structures to advise and teach workers basic
information about the work. Similarly, preparation leads to
education development overall, which strengthens attitudes,
management, behavior, relationships with the individuals and
flexibility.

Material content: This prepares government benefits for
the game. In the case of an Housekeeping Supervisor, first
professional development goals are defined and then training
materials are created. Any of the HRM manager's training
materials include curriculum introductions, goals, module
content, reviews or surveys and additional materials. The
schedule is then written for the employee, along with a table
of contents.
Program Implementation: Numerous professional
development programs to improve know-how are introduced
in the Hilton hotel's HR Manager. The following are some of
the programs:
On the job course: Through this course, the HR Director
receives instruction by services available at the Hilton Hotel's
office. This helps the worker to learn by incorporating into
daily work. The orientation and instruction on jobs are among
the job activities in which the employee participates. Through
guidance, the HR Director will be presented to any company
member and provide comprehensive information on their
duties and responsibilities. All applicable guidance on how to
work and handle, training, rewards and other activities are
given in this document.
Off the job program: In this case, the employee conducts
training at various locations than the actual place of work.
Some of the work programs offered to Housekeeping
Supervisor include the creation of soft competences, role-
playing, structured guidance, technical discussion, visual
conventions and simulation. It provides the applicant with all
Assessment of programs: The entire course will be
analyzed on the basis of test questions, participants'
questions, assessments and input from those who
participated in the HR Manager program. In addition,
during a full training and development session, the Hilton
Hotel Human Resource Director discusses the work of the
Housekeeping Supervisor. In addition, the individual will
include recommendations for further practice along with
feedback.
Criteria for evaluation: Learning and development
effectiveness evaluation is important for businesses and
employees. Human resource managers evaluate the
productivity by reaction, shifting behaviors, skills and
capabilities of Housekeeping Supervisor in the
Hilton Hotel. In fact, shifts in the output of workers are
taken into account during the assessment.
The Housekeeping Supervisor should be able to
develop his abilities, qualities and ways of working