Human Resource Management Report: Hilton Hotels Case Study Analysis

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within Hilton Hotels. It begins with an introduction to HRM and its core functions, emphasizing recruitment and selection processes, and employee orientation. The report then delves into the strengths and weaknesses of different recruitment and selection approaches, examining job descriptions, skills inventory, and multi-step recruitment. Furthermore, it explores the benefits of various HRM practices, such as recruiting the right candidates and ensuring a healthy working environment, in the context of organizational and employee outcomes. The report also evaluates the effectiveness of HRM practices in increasing profit and productivity. Additionally, it highlights the advantages of employee relations in influencing HRM decision-making, followed by an examination of key elements of employment legislation and their impact on HRM decisions. The report concludes with an overview of the application of HRM practices in a work-related context, providing valuable insights into the strategic importance of HRM in the hospitality industry.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................1
P1 Major function and purpose of HRM associated...................................................................1
P2 Strength and weakness of approaches under recruitment and selection in context of Hilton.
.....................................................................................................................................................2
TASK-2............................................................................................................................................3
P3 Benefits of different HRM practices in context of organisation and employees...................3
P4 Effectiveness of HRM practices with respect to increasing profit and productivity.............4
TASK-3............................................................................................................................................5
P5 Advantage of employee relations in respect of influencing HRM decision making.............5
P6 Major elements of employment legislation and its affect on HRM decision making...........6
TASK-4............................................................................................................................................7
P7 Application of HRM practices in respect of work- related context.......................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource is the most important part of any organisation. It is the labour force only
who are responsible for carrying out all the task of a company. In this context, human resource
management can be considered as the process of understanding, managing and directing the
human resource at workplace. This concept has been followed by each and every organisation to
maximize the work efficiency of working people. This will result in the increment of employee
performance and thus company can achieve its target (Beardwell and Thompson, 2014). On the
basis of given report, chosen company is Hilton. This is one of the major brand in term of
providing hotel services and resorts. As of now (2017), the number of Hilton hotels have been
increases. They have more than 570 hotels in 85 different countries. It is so far considered as the
largest brands in hotel sector. Presented report will help in understanding the basic idea behind
human resource management. There are many roles and responsibilities associated with H.R
manager. Their function is very crucial in the growth of any organisation.
TASK-1
P1 Major function and purpose of HRM associated.
Human resource management is the most crucial part of any organisation. As success of
any company depends upon the quality and efficiency of their workforce. Therefore, it is the
foremost task of any organisation to manage labour force of their company. Purpose of HRM can
be understood in context of Hilton as a part of hiring the staff and then trained them in the most
effective manner. This will be followed by taking some major actions against human resource
planning (Brewster and Hegewisch, 2017). Given below are the major functions linked with
human resource management in respect of Hilton hotel:
1. Recruitment and selection- this is the foremost task under HRM . It is related with
hiring the most potential candidate into the organisation. This will help the company to meet
their desired goal. In context of above mentioned company, it is so far considered as the most
important role of any H.R manager. This is because human resource is the major key of success
specially in hotel sector. As services are delivered to customer by assigned employees.
2. Orientation- HRM is so far concern about providing details of company and job
profile to the hired employee in the organisation. This is a process of making people familiar
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with the work culture of the corporate. This will further help the employees to focus upon a
single area with reference to Hilton.
3. Ensuring healthy working environment- it is important to make a healthy working
atmosphere so that workers can produce the best output for the company. This has been ensured
by H.R manager (Bratton and Gold, 2012). Confidence will surely increased among employees
as their working environment is very favourable in order to perform any task.
4. Employee relation- Workers are the major pillar of any company. Therefore, it is the
role of HRM to maintain a good and positive employee relationship. This can be done by
involving workforce into the decision making process.
5. Training and development- It is necessary to for H.R manager to give a proper
training and development program to their employees.
Now, Hilton has been following all the basic functions of HRM in order to implement
human resource planning. Above H.R functions can be considered as the basis upon which all
the workforce planning have been made in the context of Hilton hotel.
P2 Strength and weakness of approaches under recruitment and selection in context of Hilton.
There can be different approaches to recruitment and selection and this can be
represented with the help of some theories and models. It is the most crucial role of HRM to
adopt a suitable theory or a model to effectively complete the process of hiring. Given below are
the essential approaches which can be adopted by Hilton:
1. Job description: It can be considered giving all the detail information related to a job
profile. It includes job task, basic pay, roles and responsibility (Guest, 2011). It is important to
make a job description in order to make the clear of recruitment selection clear for both recruiter
and candidate. As Hilton hotel have a very specific way of making job description. This will give
all the necessary information about the job to the candidates.
2. Skills and inventory: For seeking a right candidate for some specific job, it is the
responsibility associated with HRM of cited company to previously make a list of all the skills
that is required for a specific job profile. This can also include necessary traits as well.
Complexity of selection process can be reduced by this.
3. Multi- step recruitment: To decrease the level of complications against recruitment
and selection process, H.R manager need to divide the whole process of hiring people into
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several stages. This will automatically help the above mentioned organisation to easily recruit
people for their preferred job.
Strength and weakness of above mentioned method of recruitment and selection can be
listed below:
Strength
As far as the internal recruitment is concern about, then quick decision making is their
major strength of recruitment and selection
For external recruitment, chances of getting potential candidate will increases and thus it
can again be considered as core strength.
Weakness
Inefficiency in recruitment process. This can be understood as the way by which recruiter
search for a candidate (Meredith Belbin, 2011). Sometimes, their research in this context do not
match with hiring of right candidate. This will definitely lead to develop inefficiency.
Time and expenses are the major weakness of recruitment and selection process. Time
management is required to carry out all human resource planning. And therefore HRM need to
ensure time and also need to control expenses associated with it.
TASK-2
P3 Benefits of different HRM practices in context of organisation and employees.
There are different human resource management practices that are being adopted by
Hilton in order to monitor their human resource planning. competition level in the market has
been increasing, therefore, hotel sector such as Hilton need to find some ways by which they can
shine in the market. In this regard, human resource practices plays a vital role in ensuring a high
quality work force into the organisation. This is basically related with dealing with human
resources in such way that their skills and knowledge can be utilised at their best (CHUANG,
and Liao, 2010). Listed below are the important practices under HRM.
Recruiting right candidates- it is important for Hilton to recruit those people who can
effectively meet their basic job profile requirements. This can be achieved by making job
analysis. This is further divided into two parts that is job description and job specification.
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assuring healthy working environment- Cited company need to ensure a positive working
atmosphere as a part of HRM practices. This will lead to increase the work efficiency of the
employees.
Given above are few basic HRM practices but in reality there can be many human
resource practices. Important benefit out of these practices are given below:
production level increases- if all the HRM practices will be implemented by the cited
company that is Hilton that means human resource can fully use their knowledge and skills
towards their job performance (Daley, 2012). This will surely lead them to work in their best
possible manner and therefore, it will be big advantage forb the company as well. This is
because, good performance of employees will also increase the level of production.
Attain maximum profit- This is the second most important advantage of HRM practices
followed by above mentioned company. Main goal of any company can be considered with the
idea of attaining maximum number of profit in the market. A good profit margin indicates that
the company is performing best in the market and this will further help the company to expand
their business.
Achieving maximum market shares- Market shares is concern with the concept where
maximum number of customer are aware about some specific product or services of a particular
company It is not necessary for the cited company that if they are able to achieve good profit
then they can also ensure good market shares (Guest, 2011). The concept of market shares will
help the company to make their brand image in the market. So from the above discussion, a
conclusion can be drawn that benefit of HRM can be evaluated on the basis of many pints and
thus a company can exceed in the market.
P4 Effectiveness of HRM practices with respect to increasing profit and productivity.
HRM practices so far can be considered as the best way of increasing the overall
performance of the company. In context of given company, human resource practices have been
fully followed so that its effectiveness can be implemented. HRM practices may includes,
recruitment and selection, orientation, training and development, managing conflicts, fostering
employee relation, making wages and salaries. So on the basis if these basic roles performed by
any H.R manger, a company can actually work for their objective (Ou, Liu and Yen, 2010). As
far as Hilton is concern about, these HRM exercises can direly help the company to increase
their profit and productivity.
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This is because human resource is one of the major element of any organisation which is
responsible for deciding the success of cited company. If management is capable in hiring of
potential candidate with excellent knowledge and tremendous skill then this will definitely
reflect in their working approach. Recruitment of skilled candidate will help the organisation in
producing best possible results (Tissen, Lekanne Deprez and Van Montfort 2010). That is the
reason a human resource manager have to be fully dedicated towards their work and in this way
their effort will result in the recruitment of right candidate in the organisation.
In context of Hilton hotel it is found that they are continuously increasing their profit
margins. One of the major reason of this can be the opening of new hotels in different locations.
They have opened 570 hotels and resorts in such a manner that customer are fully satisfied with
their services. Productivity can also increase by the means of introducing new and quality
products to the customer.
TASK-3
P5 Advantage of employee relations in respect of influencing HRM decision making.
effective decisions can be made by the evolvement of number if people. This is because
different people have different ideas and therefore, they can suggest new and innovative plans.
Similarity, decision making in the perspective of human resource management can be effectively
made when company can ensure the involvement of different working people in the context of
making decision on some specific matter. Often for this purpose, management maintain the good
employee relationship in the company and this is commonly known as employee relation. Given
below are some of the major importance of employee relations:
1. Create a confident working environment- If cited company will able to build a
healthy working environment, then all the employee will feel motivated. For doing any task in an
effective manner, motivation factors has be be there (Boon, Den Hartog and Paauwe, 2011).
This will help the organisation to achieve their target with the help of their potential employees.
2. Help in increasing the profit margin- If all the employees can work together in a
healthy atmosphere with no conflicts among them, then the Hilton hotel can actually achieve a
good profit margin.
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3. Full utilisation of human resource- Human resource management can fully utilize
the knowledge and skills associated with employees in the most effective manner. This is
because they have created a good employee relation in their organisation.
4. Chances of conflicts can be resolved- If working people of Hilton hotel are sharing a
good bond with each other then, there would be less number of conflicts that can arise among
them. Conflicts decrease the efficiency level of work (Baird, Jia and Reeve, 2011). There would
be no deviation of management from heir core target. This will result in improving the overall
performance of the cited organisation.
P6 Major elements of employment legislation and its affect on HRM decision making.
Employment legislation can be understood as all the policies that are being introduced by
government in respect of employees of the countries. Theses legislation are made in order to
protect the right of workers. All the organisation is abide by these policies. Given below are
some of the major legislation made by government under companies act.
Employment act- It can be considered as the basis of providing standard of working
condition for each and every kind of employees. It is specified under employment act, workers
should get a healthy and clean working environment. There should be no hazardous working
condition and thus management should make sure that their employees working in Hilton hotel
should get proper safety measures.
Minimum wages- It is a provision which says that all the organisation needs to maintain
the standard of minimum wages (Tremblay, Cloutier and Vandenberghe, 2010). An employer is
abide by giving an standard amount as salary to their employees. This policy has to be followed
in each and every organisation.
Equal pay- As per the same job profile or designation, employer have to make sure that
workers under same work responsibilities should get equal pay. There should be no
discrimination in pay structure. This will create a sense of equality among workers and hence
their working efficiency will also increase.
No discrimination- This is one of the major policy than has to be followed in every
working unit. This states that management can not discriminate their employees on the basis of
factors such as cast, religion, gender etc.
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Equal opportunities- Each and every employee should get equal opportunities at their
work place. This will increase the level of trust among employees in their organisation. Work
effectively will also increase.
On the basis of above above points, it can be concluded that these policies help the Hilton
hotel to formulate their strategies and plan in such a manner that can protect the right of their
employees. This will result in implementing
TASK-4
P7 Application of HRM practices in respect of work- related context.
HRM practices may includes recruitment and selection, training and development,
orientation, employee relation, making wages and salary, conflicts relation at work and so on.
These functions of human resource engagement is very important in order to deal with work
force of a company (Lin, 2013). As in respect of this report, Hilton is one of the major brand in
hotel and resort sector. They are serving the customer in all over the world. They have applied all
the concept of HRM in order to achieve their target. All the practices under this are directly
connected with all the work related area of an organisation. Given below is the one working area
of Hilton hotel in which all possible HRM practices have been applied.
Recruitment and selection
Human resource practices are responsible for conducting all the task of HRM with an
ease. Application of these practices can be seen as a working part of Hilton hotel (Bunse
Vodicka and Ernst, 2011). Different company can modify the basic process of recruitment
depending upon their objective of company. Given below is the basic process of recruitment and
selection followed by above mentioned company.
Application received- This is the very first step of recruitment and selection process.
Candidate may apply for some specific job or the recruiter can also contact the potential
applicant (Vanlauwe, Bationo and Smaling, 2010). Message can be conveyed through calls or
mails. They are then asked to come for the selection process. Hilton hotel have a easy way of
selecting people. They do not make their recruitment process lengthy.
Screening- This comes under second step of recruitment process. Recruiter reject people
by seeing and matching their current qualification and traits with the requited skills of the job
profile. Cited company generally asked for good communication skills, a degree on hotel
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management, good interactive skills and a dynamic personality. On the basis of this selected
candidate sent for the next round.
Behavioural interview- A basic interview has been conducted by cited company in order
to see the personality and intellectual skills of the candidate. This is done in order to evaluate the
confidence level of candidate. That is the reason applicant trty to impress the recruiter by giving
an outstanding interview.
written test
Final selection- On the basis of above steps, a list of final candidates have been made.
These applicant are having all the required skills which will be helpful in performing the task
under specific job profile job profile.
Placement- This is the very last step of recruitment and selection process. Recruiter
made a declaration of final candidates who are going to join the cited company as their
employees (Pagell and Shevchenko, 2014). Management finally gives the offer letter to the final
selected candidates. Letter of intent given by recruiter contains all the job related information,
basic salary, norms of company and so on. On the basis of this if candidate then finally join the
company.
CONCLUSION
From the above mentioned report it can be said that the concept of HRM is the
fundamental concept of any organisation. As human resource management is responsible for
dealing with work force requirement of the Hilton hotel. Their main function is to find different
ways by which efficiency of workers can be increased. HRM practices are directly connected
work related context. There are many key elements of employment legislation act with the help
of which employees can protect their right. HRM practices are very helpful in determining the
profit level and even the productivity of of an organisation. On the basis of many strength and
weakness of approaches towards recruitment and selection, cited organisation can choose best
approach for them. In this way, they can effectively implement the selection process. This will
result in the recruitment of potential candidate in the organisation. In short, HRM practices
should be effectively followed by each and every company in order to achieve their target.
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Vanlauwe, B., Bationo, A and Smaling, E.M.A., 2010. Integrated soil fertility management:
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