This report provides a comprehensive analysis of Human Resource Management (HRM) practices at Hilton Hotels. It begins with an introduction to HRM and Hilton's global presence, followed by an in-depth examination of job analysis, including descriptions of various roles such as Guest Service Agent, Bell Person, Room Attendant, and Manager. The report then explores the processes and implementation strategies used to attract applicants, focusing on pre-arrival, during-stay, and departure tips designed to enhance the guest experience. The selection process is critically evaluated, highlighting the various stages involved, from screening and application completion to employment tests, interviews, background checks, and medical examinations. The report compares Hilton's selection procedure with that of Gordon Ramsay's food business chain. Finally, the report discusses strategies for employee retention within the organization, ensuring the long-term success of Hilton. The report draws on academic sources to support its findings.
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