Hilton Hotel: Management, Leadership, and Development Report

This report provides a comprehensive analysis of management practices within the Hilton Hotel. It begins by comparing various management styles, including autocratic, democratic, and laissez-faire, and discusses the importance of leadership characteristics such as communication, confidence, and creativity. The report then examines the communication process within the organization, highlighting verbal, written, and non-verbal methods, along with potential barriers. Organizational culture, specifically the task culture adopted by Hilton, and its impact on managing change are also discussed. A self-SWOT analysis is conducted, evaluating the author's management skills, and objectives for personal development are outlined. Furthermore, the report explores strategies for leading and motivating teams, including empowerment and recognition, and analyzes managerial decisions in achieving organizational goals. Finally, it assesses the role of managerial skills in career development, identifying personal strengths and areas for improvement. The report concludes by summarizing the key findings and implications for effective management within the context of Hilton Hotel.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Leadership characteristics.....................................................................................................2
1.3 Communication process........................................................................................................2
1.4 Organizational culture and change........................................................................................4
TASK 2............................................................................................................................................4
2.1 Management skill performance.............................................................................................4
2.2 SWOT analyses.....................................................................................................................5
2.3 Prioritise objectives and targets to develop own potential...................................................5
TASK 3............................................................................................................................................6
3.1 Lead and motivation to team.................................................................................................6
3.2 Managerial decision to achieve goal.....................................................................................6
TASK 4............................................................................................................................................7
4.1 Managerial skill support in career development..................................................................7
4.2 Career and personal development needs...............................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Managers are important part of business unit, they manage people in such manner so that
organizational goal can be accomplished (Boin, Stern and Sundelius, 2016). Present study is
based on Hilton hotel which is an international brand that provide quality services to its
consumers. Current assignment will discuss different management styles and organizational
culture. Furthermore, it will conduct own swot analyses in order to identify strength and
weakness. In addition, study will include skills of managers that can be helpful in their career
development.
TASK 1
1.1 Compare different management styles
a) Management definition
Management is the ability of managers to manage people in organization. It can be
defined as activity to manage, plan, control over business activities so that goal of the firm can
be accomplished.
b) management styles
There are various management styles that are applied in different organization.
Difference between these styles are discussed as below:
Autocratic leadership
It is the type of management style in which managers of the company keep all powers in
their own hands and employees have to follow instruction of higher authorities (Bolman and
Deal, 2017). In such type of condition it is essential for the followers to follow rules and
regulations strictly. For example Tesco follows this management style that is why staff turn over
is high in the company.
Democratic leadership
Democratic leadership is different from autocratic leadership because in such style
managers involve people in decision making process. They empower people to make their own
decision (Hayes, 2014). This helps in creating healthy workplace environment where people feel
motivated. Hilton hotel adopts this management styles this helps the firm retaining staff members
in workplace for longer duration.
Laissez faire leadership
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it is another type of management style in which managers of firm give freedom to
employees to perform duties as per their own way. Higher authorities provide all necessary
resources to them so that they can perform well. For example: Toyota follows this management
styles (Hornstein, 2015). It provides flexible environment to workers so that they can perform
well in organization.
The main motive of applying different management styles in organization is to enhance
workplace efficiency and improve performance of organization That is the main similarity in all
these types of styles.
1.2 Leadership characteristics
Being a manager in the Hilton hotel it is essential for the manager that to have these
skills:
 Communication skill: It is essential for the manager that to be able to coordinate well
with staff members. So that individual can communicate necessary details on time and
can make them understand with their responsibilities. This helps in minimizing
confusions in workplace (Ehrhart, 2015).
 Confidence: Manager of Hilton hotel needs to be confident. This will help in encouraging
others. By this way followers will feel motivated and they will follow instruction on
manager.
 Creative skill: It is very important for the manager that to be creative, this can help in
bringing innovation and improving working efficiency of others. This assist in resolving
issue in effective manner and improving performance of the firm (Rubens and et.al,
2017).
1.3 Communication process
Communication is the process through which individual circulates necessary information
from one to another. Communication plays significant role in organization. Hilton hotel adopts
verbal and written communication both. It first communicate message through email and then
conduct face to face meeting and verbally coordinate the essential information with others.
Communication process Example
verbal Whenever new technology come into market
and entity requires implementing these changes
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then it conducts meeting with managers and
employees. In the meeting higher authorities
verbally communicate the benefits of new
technologies and reason of making changes in
system. This helps in minimizing confusion
and raising understanding of workers as well
(Silva, 2015).
Written Changes in policies is being communicate
through written process. All employees get
email on their official mail id regarding
changes in polices. This helps in circulating
common message to all (Washington, Sutton
and Sauser Jr, 2014).
Non verbal When different cultural people work in team
then language become barrier for them to
communicate well with each other. In such
condition employees of Hilton hotel being
trained to coordinate with other cultural people
through sign and body postures. This helps in
minimizing confusion and circulating
information in right manner (10 Leadership
styles with examples, 2017).
Three barriers to effective communicate are explained as below:
 Cultural difference is the main barrier in communication, changes in language many
times create confusion to others thus, managers fail to coordinate well with others.
 Physiological barrier is another main issue, poor health condition, poor eyesight create
difficulty in circulating message to others well.
 Lack of attention is another barrier in communication.
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1.4 Organizational culture and change
Values and believes of the company reflect in its culture. Hilton hotel gives more
importance to its employees and treat them as assets of the business. Charles Handy cultural
model explains different type of culture. Hilton hotel follows task culture. Company make the
employees feel that they are valuable to the business unit. Each person is given responsibilities
as per their own abilities. This helps them in performing task in effective manner (Leadership
Styles, 2017).
In order to manage operational and service changes company make strong relationship
with employees. This relationship supports the firm in managing changes effectively. It
coordinates well with employees vision and objective of change. By this way workers understand
requirement of changes and they accept modification in workplace. If any policy get changed
then it becomes essential for Hilton hotel to implement it (Ehrhart, 2015). In such condition
managers of cited firm make them employee understanding necessity of change and how they
can get benefit with this alteration. This helps in managing changed effectively.
TASK 2
2.1 Management skill performance
Skill Practical example
Management skill Being a manager, my management skills are
average.
I can manage team of 10 people but when team
members get increased then I feel difficulty in
managing them well.
Leadership skill I have good leadership skill
I can lead team well and can motivate them so
that they perform their work effectively.
Whenever Hilton makes changes in
technologies and people feel dishearten then I
encourage them so that they perform their
work effectively.
Interpersonal skill My interpersonal skill are poor.
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I am unable to develop personal relationship
with team members that is why they do not
discuss their personal issues with me and
sometimes I fail to understand their needs.
Communication skill My communication skill is very strong
I am able to communicate to management level
and at corporate level well.
2.2 SWOT analyses
SWOT analyses of mine is as below described:
Strength
 Good communication skill
 Good technical skill
 Leadership skill
 Motivation skill
Weaknesses
 Interpersonal skill
 Time management skill
 problems solving skill
Opportunities
 Global expansion of business
 Developing opportunities for managers
across the world
Threats
 Changes in technologies
2.3 Prioritise objectives and targets to develop own potential
My personal objective and target to develop my own potential is:
 To enhance my time management skill within 3 months. For that I will join coaching and
will read previous studies so that I can make effective plan to manage my work on time.
 Decrease communication gap among all employees by enhancing coordination among
well within 1 month. For that I will have to conduct face to face meeting with them so
that I can reduce gap.
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 Decrease wastage and enhance utilization of resources by 20%.
 Decreasing conflict situation in workplace and manage issues properly. For that I will go
through from earlier business cases and will take idea to resolve these issue in
organization. I will take guidance of my seniors as well.
TASK 3
3.1 Lead and motivation to team
Due to economic downturn Hilton hotel is unable to enhance salaries of the employees.
That demotivate people and they not like to perform well in organization. In such condition
mangers of the company can motivate them by giving recognition. Managers can coordinate well
with team and can review their performance. If people get recognition in front of all members
then it can encourage them and can raise their confidence as well. Furthermore, manager of
Hilton hotel can empower them (Rubens and et.al, 2017). Empowering users support in
enhancing confidence of employees and they feel valued in organization. By this way they
perform well in workplace and retain in organization for longer duration. Furthermore, providing
promotion opportunity can motivate people. By this way they will ignore salary aspects and will
feel happy in workplace.
3.2 Managerial decision to achieve goal
When employees are not satisfied in organization due to its poor pay scale then managers
should make decision to empowering the workers. By giving more power and by involving them
decision making process entity can make them feel valued. This will support the firm in retaining
skilled labour in workplace for longer duration and it will enhance satisfaction level of workers
as well. Empowerment is the best decision this can help the Hilton hotel in managing team
members well and improving their performance as well (Hornstein, 2015).
Hilton hotel's managers should provide them promotion opportunities. They have give
recognition in front of all employees and have to recognise the person for their best performance.
This will make the person loyal towards the firm. By this way individual will put more efforts to
enhance revenues of the organization (Boin, Stern and Sundelius, 2016).
Managers should communicate with staff members well. This is appropriate management
decision because communication minimize confusion in the mind of employees. By this way
they will understand situation of the company and will support the firm in its critical time. Proper
communication supports managers in making people loyal towards the brand.
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TASK 4
4.1 Managerial skill support in career development
Managers is required to have various skills so that individual can grow in their career. I
have several skills that can help me in my career development:
 Communication skill
 Technical skill
 leadership skill
 Motivational skill
All these skills will support me in making my career as manager successfully. As with the
help of communication skill I will be able to effectively coordination with employees. By this
way confusion will get minimized. Furthermore, leadership skill of mine will help me in leading
people and motivating them to perform well in organization. My technical skill will support me
in handling various software and managing operations well. Furthermore, with the help of
motivation skill I can be able to retain staff in workplace for longer duration. By this way I will
be able to perform my duties well as manager. This skill will help me in growing in my career.
4.2 Career and personal development needs
S.
N
o.
LEARNING
OBJECTIVE
/GOAL
CURRENT
PROFICIEN
CY
TARGET
PROFICIE
NCY
DEVELOPMENT
OPPORTUNITIES
TIME SCALE
1
Development
by time
management
skill
I am poor in
managing
multiple task
at one time
effectively
I want to be
able to
mange
multiple
task
effectively
Seminars, training
programs, guidance of
seniors
2 months
2 Develop my
interpersonal
skill
I am unable to
develop
personal
relationship
with others.
I want to be
able to
develop
interpersona
l
relationship
with others.
Workshops, training,
seminars
1.5 months
3
Improve my
problem
solving skill
I am unable to
resolve
sudden
complications
effectively
Want to be
able to
resolve
conflict
situation
Training programs,
read earlier business
cases
2 months
7

easily.
4
Enhance my
leadership
skill
I am good
leader but
need
improvement
so that I can
lead team
well.
To be able
to lead mass
number of
people.
Training programs,
seminars, guidance of
seniors
1 months
CONCLUSION
From the above report it can be concluded that management plays significant role in
organization. Managers need to be able to manage team and motivate them. This can help in
raising performance of employees and retaining skilled workers in workplace for longer
duration.
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REFERENCES
Books and Journals
Boin, A., Stern, E. and Sundelius, B., 2016. The politics of crisis management: Public leadership
under pressure. Cambridge University Press.
Bolman, L. G. and Deal, T. E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Ehrhart, M. G., 2015. Self-concept, implicit leadership theories, and follower preferences for
leadership. Zeitschrift für Psychologie.
Hayes, J., 2014. The theory and practice of change management. Palgrave Macmillan.
Hornstein, H. A., 2015. The integration of project management and organizational change
management is now a necessity.International Journal of Project Management. 33(2).
pp.291-298.
Rubens, A. J. and et.al., 2017, January. Self-Directed Learning in MBA Leadership Courses:
Using Strategic Professional Development Plans. InAcademy of Management
Proceedings (Vol. 2017, No. 1, p. 11373). Academy of Management.
Silva, A., 2015. An Integrated Leadership Theory. Journal of Perspectives in Organizational
Behavior, Management, & Leadership. 1(1). pp.5-9.
Washington, R. R., Sutton, C. D. and Sauser Jr, W. I., 2014. How distinct is servant leadership
theory? Empirical comparisons with competing theories. Journal of Leadership,
Accountability and Ethics. 11(1). pp.11.
Online
10 Leadership styles with examples. 2017. [Online]. Available through
<https://www.career2nextorbit.com/article/300/10-leadership-styles-with-examples>
Leadership Styles. 2017. [Online]. Available through
<https://www.mindtools.com/pages/article/newLDR_84.htm>
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