Management Styles, Leadership, and Communication at Hilton Hotel

This report provides an in-depth analysis of Hilton Hotel's management practices, focusing on various management styles such as coercive and active approaches, leadership characteristics, and communication procedures. It compares Hilton with Marriott, highlighting their distinct strategies for employee motivation and goal achievement. The report also examines organizational culture and change within Hilton, and how managers make decisions to support goal attainment and recommend improvements. Furthermore, it explores the communication processes, including downward, upward, and horizontal communication, within the hotel. The study offers insights into the importance of effective leadership and management in the hospitality industry, emphasizing the role of communication, motivation, and team building in achieving organizational objectives and enhancing customer satisfaction.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
1.1 Comparison between distinct management styles.................................................................1
1.2 Leadership characteristics in selected organisation..............................................................2
1.3 Communication procedure in chosen business.....................................................................4
1.4 Organisation culture and alteration in chosen business........................................................5
3.1 Motivating or directing team towards achievement of goals and targets..............................7
3.2 Managerial decision to support goal achievement and recommendation for improvement. 7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Manager is a personality in an organisation who has responsibility for administrating and
controlling a group and team of staff (Cavanagh 2012). It is said that a manager is business
employee who provide the work to other different persons in context to carry out a major
endeavour. The report assignment is based on Hilton hotel and resort that is located in the UK. It
is a global brand which serves hospitality services across the world. This report project showcase
the two different types of management styles which is important for a manager cause according
to it manager will perform their duties. Other side leadership characteristic is also stated in the
Hilton hotel along with it communication procedure is given. The report also reflects
organisational change and their culture cause change is capable to make impact on working of
manager also with it he performs a role in which they provide motivation and direction to their
team through which they are able to grab their personal and professional objective. Manager also
creates managerial decision in order to facilitates support for achievement of goal and provide
recommendation for the improvement.
TASK A
1.1 Comparison between distinct management styles
Hospitality is an industry which is fastest growing that has signifying effects on
individuals and growth of economy. This industry is a services firm that facilitates attractive and
efficient offers to their buyers or client in context to complete their requirements and needs.
These kinds of industries are highest growing through the new luxurious services, price or
stranded ratio and quality product which is distinct by the firm's manager in order to have
competitive advantage form market place (Cummings, 2014). Hence for them, it is very essential
that company's management is departing with the help of appropriate style to flourish the firm's
structure in across the globe. There are different types of management style that are detailed
such as:
Coercive management style: These kind of style of management is not recognized in
those firm's that are leading higher and sufficient turnover. In the same sort of management,
manager provide their fuller control or possession on workers and activities of the company.
This leadership approach is directive by it's natures in that all employees will perform under
some pressure and they needs to follow the directions which are proposed by manager. In it,
manager facilitates commands to the workers and they expect the work done in whatever
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possible mode. Workers are not having more and much freedom in this kind of management
style hence they perform their jobs in pressures. Coercive power is the capability of a manager
that force workers to follow the order and directions that are provided by manager through
threatening with punishment if workers are not follow with direction. Basically, coercive power
is an essential concept in which using of application force is drawing out. It generally make force
on behaviours rather then creating influences with the helps of opinion. It is true that coercive
style is effective for shorter term cause it makes some major issues in an organisation if it
perused in longer term. Hilton hotel and hospitality firm in general term adopts this kind of
management style for providing longer age in their company. It may be suitable for their
employees as they are not getting more freeness and several time their jobs are going hectic
hence they will feel pressurise so that this management style is not accepted by employees. This
management style is cause of unsatisfied works (Bianchi, 2011).
Active management style: this kind of management style is better, sound and effective
as managers are observe the controlling and directing to employees in efficient and sufficient
way or facilitates some support to them in order to perform their job task so that workers can feel
comfortable and work on their given task in very effective manner under the possession
manager. Hilton hotel and resort is concentrating on this short of management style in respect to
have competitive advantage and generates it's functions of business. Here, manager also reflects
some care for their workforce as they are not get forced or pressurised to perform some certain
work in that they are not so comfortable. Managers are believes in facilitating satisfaction
through encouraging them and provide some profits in order to retain their employee.
 Autocratic- this is a sort of leadership style here in autocratic leader or manager are
controlling the entire decision making and showing on interest in suggestion that are
provided by their employees. This is helpful in those conditions when firm needs speedy
decision making and all the data is confidential.
 Democratic- these kind of leaders looks out for the result by their employees through
participation of workforce. The style is able to motivate their employees and may also
change their working according to their conditions. It is time consuming cause of ongoing
consultation.
 Laissez-faire- it is means that permitting individuals to do as their leader. Manager of the
firm opts this types of leadership style to provide their employees significant autonomy
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and freedom. Manager with this pattern facilitates few guidance to their colleges. This is
kind of skills effective when their workforce are skilled and experts in their certain field.
 Paternalistic- they opts father like approach. This style is a mixture of democratic and
autocratic styles. In it, manager allows input by their employee but at the end they are
the only one who takes their decision that is relays on what is best.
1.2 Leadership characteristics in selected organisation
Hilton hotel and resort and Marriott hotel is well establish and well known firms in the
sector of hospitality cause their managers are rolling very signifying role in respect to keep and
creates motivation in their workers and tries harder to satisfied them that facilitates better
contribution in order to garb firm's pre determine objectives and target also increase the
satisfaction level of buyers. Leadership is a quality which helps to show efficient direction and
guideline to the workers in an organisation. These two hotels are largest hospitality industry and
having wider chain in across the world. These two firms are using different types of leadership to
encourage employees and grab desired goal in easy manner. There are different kinds of
characteristic of leadership. All of that are detailed below such as:
Communication skill: In the hospitality industry, leader and manager required to utilise
efficient and effective communication skills to makes appropriate interaction with the clients
(Babbie, 2013). In this procedure they needs to facilitates these types of skills of their workers in
order to understand the wishes and demand of customers towards the firm.
Motivator: It is a quality of a leader in that they always encourage employees toward
their working styles and firm's objective in respect to garb target in proper manner. Hence, in it
they required to use different kinds of techniques or methods as promotions, rewards, monetary
incentive to encourage workers in effective manner.
Well disciplined and focused: manager and leaders in industry of hospitality required to
creates discipline in their work station with it they can be able to build effective and sound
strategies in order to attain pre determine goals and objectives in easy mode. When manager is
arranging their activity with appropriate and effective discipline and concentrate then their other
members of team also get inspiration and follows are same working pattern.
Team building skills: it is an essential procedure in that all of team members facilitates
their services in equal manner in order to achieve their pre concentrated objectives in effective
manner. It is a duty of a leader that they required to frame appropriate team in hotel who are
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capable to perform together and facilitates their idea and thought in context to resolve some
particular issues in easy way.
There is a comparison between these two hotel in which their managers or leaders opts
various different approaches to attain their objective effective manner:
Hilton Hotel Marriott hotel
 This is an well known and effectively
established industry hence for them it
is essential that their leaders needs to
be very discipline and concentrated
strategy to impose their procedure in
across the world.
 Their manager utilise effective and
efficient communication technique in
order to understand the needs and
demands of customers for quality
services.
 Leader of the Marriott hotel is always
utilise motivation techniques or tool in
respect to provide suitable direction to
their workers in order to garb
competitive advantage form the market
locations.
 Workers of Marriott hotel are working
in a group to offers better quality
services to their clients.
1.3 Communication procedure in chosen business
Communication is itself a process or procedure of conveying or sharing information
between two or more peoples or organisation (Aulton and Taylor 2017). Communication process
is the path which are taken or implemented for achieving a desirable successful communication.
This whole communication process consists of respective elements:
 Sender who sends or encode a information.
 Message information which is to be conveyed or share with another party.
 Channel of communication or medium which is selected by sender or receiver for
conveying hie/her message. Channel of communications are may be writing, speaking,
video or audio transmission, text messages, e-mails or non-verbal communication like
body language or gestures.
 Receiver who receive the encoded message or information as well decode it also.
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 Feedback which is send by receiver to sender or vice-versa.
Within Hilton Hotels & Resorts which is formerly known as Hilton Hotels there are 3 different
kinds of communication processes are followed as well as implement. Which are discussed
below:
Downward Communication: In this communication medium, information or messages
are shared by higher level authorities with ground level employees or authority. Top higher level
management authority convey organisation strategies and policies as well as vision and missions
with lower level authorities or employees for achieving organisation desirables targets and goals
within time bound. This communication process is achieved by using latest techno world
technologies like e-mails and text messages, notice boards ant many more. In addition to this,
professionals meeting and conferences are also held within this prestigious group of hotels and
resorts between higher level authority and seniors managers or department heads.
Upward Communication: This kind of medium is also very important and it plays very
essential role specially in large groups which are managed by different peoples from different
location as well as they are all belongs from different behaviours and have different manage
style. Ground level as well as each level employees have to submit weekly or yearly reports to its
seniors authority. This process can be implement through e-mails as well as word docs in form of
reports or presentation. This upward communication process is achieved by workshops and it
reflects high motivation within employees and through this procedure employees are able to
share its concerns and views regarding services and products.
Horizontal Communication: This kind of communication procedure is happened
between same level employees. Employees of a team or department or a particular task share and
discuss their views and understand team leader message for achieve organisation goals and
targets as well as objectives of departments or team in desired time and capital. This type of
communication medium helps in creating and maintaining healthy and friendly environment
within organisation as well as between employees which helps in functioning and it reflects in
employees performance.
1.4 Organisation culture and alteration in chosen business
For a business enterprise, it's culture and environment is playing very signifying role in
respect to create their own thought and idea in the market. Hence, in it different kinds of change
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can makes effects of policies and terms in effective manner as well as environment of working
that can creates impact on their productivity in easy manner (Arnold and Boggs 2015).
Organisational culture involves it's vision, values, norms, habit and language which helps them
to facilitates future profits in sufficient manner. There are two different types of organisational
culture that are followed by the Hilton hotel and Marriott hotel like as:
Hierarchical organisation culture: these short of culture is generally followed by larger
scale firms who are having larger numbers of employees. Hence, in this procedure they use
different kinds of terms and practises in order to minimise issues and conflicts form the
company. In this process all the workers of hotels are performing under some of senior workers
who provide help to them in order to offers and show suitable direction and guideline for
different styles. Through the help of this approach employees can be able to solve their issues
and problem to have help of seniors.
Clan organisational culture: This sort of culture is very essential and helpful in the
sector of hospitality because they required a larger numbers of employees in order to provide
effective services to them in easy manner. In this process they can frame family or comfortable
environment in between each and other one. These types of relation provide help in order to
manage all enterprise practises efficiently and effectively to garb all objectives and goals on
organisation in effective manner.
Other side, organisation culture will be evaluated through analysis of micro as well as
macro factors as it will makes impact to whole practises in a indirected and directed manner.
Along with, it will make influences on working performance of employees also. Therefore, there
are some of particular factor that are related to the same, all the description is details below:
Internal factors: culture will be based on activities of management of firm or authorities as they facilitates
effective direction to all of middle level that they are followed in context of Hilton hotel
their top superiorities will make impact on the working of staff members (Arends 2014). Human resource practices: these kind of practises will make impact on the firm. It is
required for the manager of HR in order to determine demands and needs of the training
so that they can be able to enhance performance of colleagues.
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 Socialization: job performance of employees will be depended on culture of the firm. If
person is skilled then they can be able to do their whole work with the effectiveness and
best quality.
External factors: Respect of community: this represent an organisation that will have influenced by the
external factor as workers come form different place or culture hence they will make
influence on internal atmosphere of the business. Hence, this factor will make effects on
both consorts. Like Hilton hotel and Marriott hotel. Government rules and regulations: it will have many and different acts that is designed
by the regulatory authority in related to the environment, welfare, safety and many more.
It is essential for the firm to follow each and every rule in effective manner so that whole
job task will get done in an very ethical manner.
 National culture: if firm is enacting their business into different various places or
countries then this will makes impact to entire firm adversely and positively. In the
respect of Hilton hotel, they are shadowing culture as per their selection but, Hilton hotel
are following all the norms and culture according to the nation in that they are
performing.
Team culture- the concept of effective and efficient team culture it about team members
get to know why they are contributing their strength in the team and also how the team suits in
their firm. Team culture is majorly about persons understand where the performance of their
group suites in the entire firm's strategic plan and success target.
Power culture- in it, power is provided by the few persons who, influence spreads in the
entire firm. Some rules and regulation are there in a power culture. Here it persons are judged by
what they have attain rather then how they are doing things or how individual can act. It is a
strong culture that can be turn into toxic.
Task culture- it is framed when teams in a firm are designed to address some certain
issues and progress task. This project is major thing, so with in the the group will generally shift
depends on the mixture of the team members and status of the project.
3.1 Motivating or directing team towards achievement of goals and targets
Manager performs in an organisation in very wider manner to many task which are done
by them. Employees of Hilton hotel rolling their task in very effective manner that provide help
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in order to achieve firm's objective and goal. Motivation and creating group facilitates help to
given firm for attaining their target and also offers task performance and satisfaction to the
workers. Food department needs to take care of quality of the product and services along with
their costing of the food cause majorly people does not needs to invest larger amount on the food
this can be complete with the help of efficient and effective production. Appropriate team needs
to have for different department roles and to make satisfy the requirement of needs and demand .
Several practises are performed by the hotel for attaining their objectives-
Team Building: in order to have effective impose of strategy and planning group is
essential cause it provide help in division of work presser that reduces the risk or overlapping the
risk factor. Effective and stronger team can be created as per the knowledge, capabilities, skills
and abilities too. Skill full person is needed for framing effective team who can provide effective
outcome and work harder for attaining objective (Allen and et.al., 2012).
Motivation: it is a general techniques that helps to every manager and leader to attain
firm's objective with the help of workers effectively and efficiently. Enhancing personal moral
and motivate them for finishing work on some decided time when firm as well as to employee
too. Motivation is an essential form or workers also like promotion and rewards and many more.
Communication skills: It is necessary for all the members of employees and manager to
create effective and sufficient communication with their workers. This will help to make positive
working environment and also build trust between entire employees.
Provide appropriate direction: it is essential for manager sand leaders of the firm to
facilitates effective direction and guideline to their workers to have objective and goals of
enterprise. Through it they can get different competitive advantages in effective manner.
3.2 Managerial decision to support goal achievement and recommendation for improvement
Manager of Hilton hotel utilising different sort of techniques and methods in order to
encourage and motivate workers and other people for their firm's profitably. It will provide help
to them in respect of growth of the company if they facilitate proper training and development
lesson to their personnel it will boost up their skills and knowledge for the profit of both.
Attained objectives can be completed by making effective conditions inside the firm by choosing
of strong motivational tools and techniques (Abrahamsson and et.al., 2017). Manager needs to be
ensured about the quality of services and product which are provided in the market so that they
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can keep their performance and brand image in the market and aid in capturing the buyers in
easy manner.
Recommendation- it has been evaluated that correspondences and relational aptitude are
sees as the one of the critical and compulsory element in the hospitality industry. hence, manager
of firm has responsibility to frame an suitable strategy for the welfare of employees with on
difference in regards to sex, age, relation and others. To make employee satisfied in an
organisation is the responsibility of the leader and manager in the firm so that all of them will be
satisfied with they given task and this will boost up the production as per the demand and needs
of the buyers and market. Team creation needs to framed in according to the workers skills and
ability and they needs to be trained so that it help in operating business in an organisation.
Managers of an organization are conducting several programmes or session as well as
share their life time struggles with their employees in order to encourage employees towards
their personal or professional objectives.
CONCLUSION
Form the above report it is concluded that manager is important person in an organisation
which as they are performing major work in the firm along with controlling and administrating.
Other side it is true that manager has qualities and capabilities of leading a team in a appropriate
mode without creating any differences in between their team personalities. They are also have
ability for encouraging subordinates for their professional and personal objectives and targets.
The project reflect some lights on leaders characteristic with comparison of different
management style. A procedure of communication is also provided in the report which is
essential for the firm.
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