Organizational Culture and Change Management at Hilton Group

This report provides a comprehensive analysis of the Hilton Group's management practices, focusing on key aspects such as leadership styles, communication processes, and organizational culture. The report begins by comparing different management styles, including autocratic, democratic, and laissez-faire approaches, outlining their advantages and disadvantages. It then delves into the leadership characteristics exhibited within the Hilton Group, highlighting interpersonal skills, communication skills, and other crucial traits. The analysis extends to evaluating the communication processes employed within the business, examining various methods like email and meetings, and their impact on internal operations. Furthermore, the report explores the organizational culture and change management strategies implemented, considering factors like demographic changes and legislative influences. Subsequent sections cover management skills performance, SWOT analysis, and setting objectives to develop potential. It concludes with a discussion on motivating teams to achieve goals and justifying managerial decisions. Overall, the report aims to provide insights into the Hilton Group's management strategies and offer recommendations for improvement.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Management style.................................................................................................................1
1.2 Leadership characteristics.....................................................................................................2
1.3 Communication process in selected business.......................................................................2
1.4 Organization culture and change in selected business..........................................................3
TASK 2............................................................................................................................................3
2.1 Management skills performance...........................................................................................3
2.2 Personal strengths, weaknesses, opportunities and threats...................................................4
2.3 Set and priorities objective and target to develop potential..................................................5
TASK 3............................................................................................................................................5
3.1 Motive a team to achieve goal..............................................................................................5
3.2 Justify managerial decision...................................................................................................5
TASK 4............................................................................................................................................6
4.1 Managerial and personal skills support carrier development................................................6
4.2 Carrier and personal development needs..............................................................................6
CONCLUSION ...............................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Hotel industry boosts the economic condition of countries to considerable level of which
has taken the responsibility of social activity. This report is based on HILTON GROUP. The
company is basically located in the United Kingdom and provide different kind of services in the
brand portfolio of hotels (Schermerhorn, 2014). In additions, administration solutions is a
process of crafting betterment in set of own acquisition to manage the operations and purpose of
structure. Moreover, it will discuss about the leadership characteristic and communication to
improve internal working environment. At the end of report, managerial skills and review for
future improvement on current execution.
TASK 1
1.1 Management style
Business administration is management of the business. It is to be focus on all the aspect
of internal as well as external working environment (Kerzner, 2017). This may be incudes
marketing, finance, human resources' management are all help to improve productivity and profit
of organisation. In addition, leadership is one of the most important aspect to manage work or
improve internal employees' execution. Some different leadership style must be used are as
follows :-
Autocratic leadership style :- In this leadership style is focus on performance by the
manager at the top level in organisation. They do not bother to involve the other to take the new
decision in work place (Christopher, 2016). At the time of decision making is work place and
offer other to follow some rules and regulation must be changes in organisation. The deficiency
of the belongings factor is powerfully participating in this feature of internal organisation.
 Advantages :- It is help to provide the quick decision making to be provided inside
organisation. Leadership gives strong motivation to each employees inside organisation. Disadvantages :- The base difficulty with the autocratic style of leading is that low-level
are not abreast active why they are asked to do a special work (Laudon, 2015). The
success of such kind of leadership style depend on leader.
Democratic leadership style :- In democratic leadership style allow top management to
focus on democratic style use each and every team member at the time to take new decision
making in work place. Team member is to be used active decision making process.
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 Advantages :- This is help to creating employees job satisfaction and engagement
innovation and job satisfaction to solve organisational issues.
 Disadvantage :- The audience process under this plan of attack could outcome in
incantation, which way that leaders cannot work within a needed time-frame, which can
be painful for pressing undertaking or issues.
1.2 Leadership characteristics
The leader is the person who guide every worker as per the need of the organisation.
Leadership style and behaviour of HILTON GROUP can also be improvised by instrumentation
the task bound approach (Gronroos, 2016). Due to the presence of low grouping carrying into
action in laissez for style and giving birth to the everyday group leaders, this leader's style is not
being utilised by the arrangement widely. On the other hand, characteristic of leadership are as
follows :-
 Interpersonal skills :- In interpersonal skill is used to people interact with each other in
proper way. On the other side, employees' ability to get along with other persons inside
the structure (Laudon, 2016). This is to be manage work in a team or group in the system.
The level of communication is good, for day to day activity. The leader is person who
have each and every ability to for indefinite quantity future of the job state of affairs.
 Communication skills :- The leader is the person, who have good communication skills to
most important factor. They guide each workers' role and responsibility in a team. This
kind of characteristic is useful for leader and worked to understand the temporary
geographical area.
1.3 Communication process in selected business
Hotel sector, communication is key elements to maintained the flow of services to be
used in the structure. This is a base cognitive process of interaction in between management and
personnel of offering the message and collection of feedback from the force to determine the
issues and make modification in business concern plan of action (McNeil, 2015). On the other
hand, some changes in a most important part for some improvement in market research and share
or manage the information to keep the staff member update on day to day changes in hotel group.
There are some different level of communication is up ward, down ward and lateral
communication. All such stage in different methods used are as follows :-
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 Email :- In the given scenario, this is united of the least used method for human action
and offering the message to staff at antithetical level of structure. HILTON GROUP
administration is using this acting for sharing the cognition and program to staff social
unit. The upward communication is to be give the positive impact on communication
approach is beneficial for managing the resource and operation management.
 Meeting :- This is help to development of interaction with other staff member in meeting.
The management of HILTON GROUP is used to improve relationship between
employees inside work place (Heizer, 2016). It incudes staff motivation, allocation of
resources and evaluation of execution.
1.4 Organisation culture and change in selected business
Organisational culture is depended on internal environment and employees behaviour
related to work. In additions, for managing the activity and decision making is full depends on
overall structure of system. The culture modification is one of the most crucial part for changes
in location and target customer. Arrangement has mature friendly and supportive civilisation for
all level of go away that helping them to gain the activity from the staff associate and perfume
the task professed manners (Goodwin, 2014). This is help to some changes as per the need of
employees and staff members is encouraged staff as per understand doing of work in
organisation. There are some services are to be incudes are as follows :-
 Demographic :- There are some demographic changes is give direct impact on profit rate
in market. It is to be relented to the structure of population inside organisation.
 Legislative :- Legislative is law to improve internal as well external working
environment. Some law must be flow for improve regular activity is assistance to
modification in future time period.
TASK 2
2.1 Management skills performance
All company have there personal goal to improve objective in work place. This is to be
used or can say flow some strategies for achieve success. In additions, merchandising plan of
action by means of which the administration can meet the prospect plane of the customer.
Organizational culture carry the rate of evolution of a concern and thus this has a door-to-door
effect on the effective of that system. A countries' development of economic condition is give
direct impact on organisational carrying into action.
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Some new technology is to be used to for systematic work and handle any kind of
difficulty inside system (Van Der Aalst, 2016). In case of HILTON GROUP and Asian Airlines,
the dividing constitution of these two coordinate are the key by agency of which systematized
mathematical relation and running of the institution is made achievable. The managers those are
nominated at the top of all group assistance their worker so that the carrying into action of the
establishment will boost up bit-by-bit. The occupational group also promote the execution of the
precocious engineering inside the organizational environs in order to enhance the effective of the
arrangement.
2.2 Personal strengths, weaknesses, opportunities and threats
This SWOT analyses is a macro environment analyses to improve or find out the outside
market execution. With the help of such kind of approach is find out the positive and negative
impact to be recognised (McPherson, 2017). In the same way, find out some new opportunities to
help the approaching modification and improve market conditions. This is help to long term
development of structure and recognised with the assistance of this plan of attack.
Strength Weakness
To be well organized or well order
arrangement and facility. This is positive point
and help to improve number of customer in
market share. Diversified style of services to
used by leader and improve customer
contentment. With the assist of marketing
segmentation focus on particular group of
client and find out that need and wants related
to hotel industry.
This is to be used higher amount of capital. On
the other side, uninterpreted communication
along with monitoring is needed as many of
worker.
Opportunities Threats
In this context, continues improvement is most
important factor for future changes and
increase the productivity inside and profit
outside employed situation. Technology is
opportunities for organisation. (James, 2014. )
When the economic rescission period is give
direct impact on hotel industry as more
effected on other industry.
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2.3 Set and priorities objective and target to develop potential
It is one of the most important part to personal operation being a loyal for each and every
employees and identify the value and vision of the work. In order to prioritise the structure goal,
the noises and education of the talented underdeveloped director should be enforced in suitable
mode in command to accomplish success. In the same way, innovation is most important part
and help to addition new customer in market place. Some factors are to be used are as follows :-
 Time management :- Time management is a complete process of planning and control of
time spent on each and every activity or manage work as per the time management. This
helps to increase the effectiveness, efficiency and productivity is improved with the help
of managing time (James, 2014. ). On the other hand, better professional reputation and
increase opportunities for advancement.
 Conflict management :- It is the process of limiting the negative aspect of conflict is to
give better opportunities to improve overall market share. The aim of conflict
management is to give the better enhancement of learning and group outcomes. The
organisation, production will be improved and carrying out will be changed for some
future time period.
TASK 3
3.1 Motive a team to achieve goal
Motivation is one of the most important part for employees, who work inside the
organisation. To boost the moral and keep the staff engagement is give the positive impact on
performing task according to set benchmark and stranded is to be set inside structure. Leader is
person who motivate team member time to time or needful situation. This is help to take new
decision making is to be take form long term prospective (Goodwin, 2014). Team work is solved
many problem inside structure and improve motivational facts about it. This is to be developed
the competitive and healthy on the job state of affairs. Motivation is try to contribute the team
member that will support or maintain level of set inside structure.
3.2 Justify managerial decision
Management is inculcated planning, staffing, directing and controlling. All such for
component is most essential part and increase the productivity and net income will be manage
over the period (James, 2014. ). The work starts with planning for each and every activity inside
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the structure. The leader is a person who takes a different decision in operations and planning
process. Some important factor is to be inculcated are as follows :-
 Strategic planning :- In order to run long term planning is to be give the development of
operational activity inside the organisation. This is analyte the past activity is to be run
inside organisation. In additions, communication, monitoring and delivering of services is
give the positive impact on profit.
TASK 4
4.1 Managerial and personal skills support carrier development
4.2 Carrier and personal development needs
Covered in PPT
CONCLUSION
Form the above report is based on HILTON GROUP. The company is basically located
in the United Kingdom and provide different kind of services in the brand portfolio of hotels. As
per the above report is focus on interpersonal skill is used to people interact with each other in
proper way. In this report is to be focus on Time management is a complete process of planning
and control of time spent on each and every activity or manage work as per the time
management.
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REFERENCES
Books and journals
Schermerhorn, J 2014. Management: Foundations and Applications (2nd Asia-Pacific Edition).
John Wiley & Sons.
Kerzner, H 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
Laudon, K.C 2015. Management Information Systems: Managing the Digital Firm Plus
MyMISLab with Pearson eText--Access Card Package. Prentice Hall Press.
Gronroos, C., 2016. Service Management and Marketing: Managing the Service Profit Logic.
John Wiley & Sons.
Laudon, K.C 2016. Management information system. Pearson Education India.
McNeil, A.J 2015. Quantitative risk management: Concepts, techniques and tools. Princeton
university press.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Goodwin, P. and Wright, G., 2014. Decision Analysis for Management Judgment 5th ed. John
Wiley and sons.
Van Der Aalst, W.M 2016. Business process management.
McPherson, R.A 2017. Henry's Clinical Diagnosis and Management by Laboratory Methods E-
Book. Elsevier Health Sciences.
James, P.A 2014. 2014 evidence-based guideline for the management of high blood pressure in
adults: report from the panel members appointed to the Eighth Joint National Committee
(JNC 8). Jama, 311(5), pp.507-520.
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