Research Project: Employee Empowerment at Hilton Hotels

This research project investigates employee empowerment within Hilton Hotels, focusing on its impact on operational management and employee satisfaction. The project begins with an introduction outlining the research problem, questions, aims, and objectives, followed by a literature review. The methodology section details the research type, approach, philosophy, data collection methods (primary through questionnaires and secondary through online resources, reports, and journals), and data analysis techniques. The findings, presented in Chapter 4, include data collected from Hilton Hotel employees regarding their satisfaction with salaries, suggestions for improvements, career path preferences, campus connect programs, and the role of training. The project concludes with recommendations for Hilton Hotels to improve operational practices, address employee needs, and enhance training and development programs. The study emphasizes the importance of employee empowerment in creating a positive work environment and improving overall business performance.

RESEARCH PROJECT

TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................1
Background.................................................................................................................................1
Research problem........................................................................................................................1
Research question........................................................................................................................1
Aim and Objectives.....................................................................................................................1
Purpose and Scope of Research..................................................................................................2
Research Attributes.....................................................................................................................2
Rationale.....................................................................................................................................2
Project specification....................................................................................................................2
Time scale...................................................................................................................................2
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................6
Research type..............................................................................................................................6
Research approach .....................................................................................................................6
Research philosophy...................................................................................................................6
Data collection............................................................................................................................6
Sampling ....................................................................................................................................7
Data analysis ..............................................................................................................................7
CHAPTER 4: DATA COLLECTION AND ANALYSIS..............................................................8
Primary data collection techniques.............................................................................................8
Questionnaire..............................................................................................................................8
Secondary data collection techniques.......................................................................................14
CHAPTER 5: RECOMMENDATION AND CONCLUSION.....................................................15
RECOMMENDATIONS..........................................................................................................15
CONCLUSION.........................................................................................................................15
REFERENCES..............................................................................................................................16

CHAPTER 1: INTRODUCTION
TOPIC: “To ascertain a requirement of employee empowerment in operational management of
business- a study on Hilton Hotels”
Background
Assigning roles, duties and operational responsibilities to employees are default
operations of the business. Empowerment arises where professionals brings suitable ability to the
employees in terms of explaining their issues as well as expressing their views and ideas in
planning and decision-making (Fernandez and Moldogaziev, 2015). This is a certain degree of
autonomy which assigns to employees as they can express their innovative ideas in terms of
developing plans for business. Research will be based on analysing working culture and
operations of Hilton Hotel as well as it approaches towards improving employee empowerment.
Research problem
Issues arise where the top-level management does not have effective plans and
operational planning for employees. The management of operations as well as assigning
responsibilities among professionals will be effective as it brings them ability to make adequate
changes in operations (Kim and Fernandez, 2017). Employees sometimes does not express their
views and ideas as per fewer confidences as well as working culture in premises bound in not
expressing their views and thoughts clearly among top level management.
Research question
 What are the main issues arises in employee management and business performance?
 What are the suitable career path as per employee talent and skills?
 How to suggest methods in developing fruitful working culture and employee
empowerment?
Aim and Objectives
Aim: “To demonstrate impacts off Employee empowerment in working environment of Hilton
Hotels”
Objectives:
 To identify main issues arises in employee management and business performance.
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 To analyse suitable career path as per employee talent and skills
 To suggest methods in developing fruitful working culture and employee empowerment
Purpose and Scope of Research
This research study will be appropriate and helpful as it ascertains the development of
various policies and techniques which will be adequate as per bringing employee empowerment.
It funnels knowledge of researchers and professionals of business in terms with developing
policies and procedure for effective improvements in operational practices (Choi and et.al.,
2016).
Research Attributes
Concept of this research study is that it will be helpful in bringing the appropriate
information and operational changes. There will be suitable suggestions for improving working
environment of Hilton Hotel.
Rationale
Employees in business are not satisfied with work culture as they feel hesitated in terms
of discussing their views with their supervisors and operational managers (Appelbaum, and et.al.,
2015). To develop fruitful environment as well as work culture, research will suggest suitable
ways and operational techniques which will be effective and helpful to them.
Project specification
These projects have been based on various chapters and several sections which will be
attainable as per developing the business operations and building a suitable study over facts. It
comprises with introductory brief of research issues which is based on several aims and
objectives. Similarly, there will be discussion-based theories relevant to research issues and
employee empowerment (Elnaga and Imran, 2014. Additionally, the research study ascertains
methods of data collection which will be interpreted and analysed to develop innovative changes
in working culture of Hilton Hotel.
Time scale
This study will take time for 9 weeks for the completion as per below listed time frame
and Work break down structure reflected in Gantt chart such as:
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Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Week
9
Introduction
Literature
Review
Research
Methodology
Data
Collection,
Analysis &
Interpretation
Recommenda
tion &
Conclusion
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CHAPTER 2: LITERATURE REVIEW
According to Fernandez and Moldogaziev, (2015), employee empowerment is the main
concerning issues in the business which will be helpful as per developing the adequate work
culture and working environment in the premises. Therefore, there will be use of various
techniques and operational practices which in turn will be suitable as per upgrading the
operational activities in a venture. Enabling the employees in making influential presence in
firm's decision-making process as well as appropriate rise in the operational efficiencies. They
will become able to express their views among their top-level managers, supervisors as well as
operating managers. It will be assistive as they will express the profitable and innovative views
which are needed to be designed by professionals in terms of developing suitable approaches
towards work. Kim and Fernandez, (2017) stated that, improvements in then operational
activities will be based on analysing efforts made by employees instead of giving them rights to
operate activities. Thus, such statement expresses that business will go to use commanding
techniques among their employees which will create anxiety and low trust and confidence among
professionals.
As per the views of Choi and et.al., (2016), conflicts arise at work places which are
mainly associated with the poor management of operational activities as well as unsatisfied
workforce. Approaches of human resource manager are that they will have appropriate
information about employees’ choices, preferences and satisfactory level. Convenience of a
worker in business is that they would have better convenience and satisfaction with their jobs.
Working hours, payrolls as well as allowances awarded to them needed to be sufficiency.
Appelbaum, and et.al., (2015) said that, it is necessary for the business to bring suitable training
and development programme among the professionals so that could be able to analyse job, duties
and their roles in operational porticoes. Better learning and analysing tasks will bring those most
suitable gains and satisfaction with work. Hospitality sector has various departments and
different operational activities which is based on different pieces of work. Therefore, there are
various kinds of employees which are working various fields. There are labour to top level
managers in entity such as waiter, cleaners, kitchen staff, accounting professionals, operational
managers, owners etc. on which developing a suitable work-culture is quite necessary for better
control over operations.
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According to Elnaga and Imran, (2014), allowing employees to make appropriate
analysis over operational activities as well as productive gains which bring proper management
of operations. There will be better control in all fields of operations such as financial
administration, selling and distribution, consumer care as well as proper records of all the
transactions. Workers feel confident in terms of expressing their views and ideas among the
professionals which will be innovative and bring promptness in resolving any issues. Fernandez
and Moldogaziev, (2015) said that process and procedure in industrial activities will be improved
as it creates bonding among professionals. Team efforts and coordination will be effective
technique and tool which in turn develops the suitable operational practices among professionals.
Overall, it will be beneficial to hospitality sector as per containing brand image in market as well
as having enthusiastic employees for operations.
In accordance with the views of Kim and Fernandez, (2017), there can be various
techniques and operational changes which are needed by professionals in terms with making
effective control over operational practices as well as business tasks. It comprises with
organising meetings, conferences as well as parties which makes employees to interact with their
top-level managers. However, it will be proactive approach as it brings suitable control over
management of operation. Expression of innovative ideas will be effective and assistive as per
motivating professionals in making fruitful efforts as well as analysing operations of work. Choi
and et.al., (2016) stated that the authority to operate operational activities in the business has
been allocated to various individuals which are committed to work and make suitable efforts in
achieving business goals in the right time.
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CHAPTER 3: RESEARCH METHODOLOGY
Research type
For conducting investigation prominently researcher is required to select appropriate type
out of two such as qualitative and quantitative. In the current study, for ascertaining the influence
of employee empowerment in the operational management of Hilton, qualitative research type
has been selected (Taylor, Bogdan and DeVault, 2015). On the basis of this, researcher has
presented the impact of employee empowerment by placing emphasis on qualitative aspects and
operational performance.
Research approach
Inductive and deductive are the main two approaches which can be used by the researcher
for addressing research issue. In this, inductive research approach has been used by the scholar
who highly suits to the qualitative investigation. As per this, by analyzing pattern emphasis has
been placed on the generalization of new theoretical framework related to employee
empowerment and operational performance (Importance of research approach in a research,
2016).
Research philosophy
Interpretvitism and positivism are the main two research philosophies which researcher
can select for investigation. Selection of philosophy is highly affected from the type of
investigation initiated. Hence, by taking into account qualitative research type, interpretvitism
philosophy has been selected in the current study. Hence, considering such philosophy impact of
employee empowerment on Hilton’s operational performance has been assessed.
Data collection
In research, data can be gathered from two sources such as primary and secondary.
Primary sources include observation, survey, focus group and interview which in turn helps in
gathering data as per the research issues & objectives (Lewis, 2015). On the other side,
secondary data sources include books, journals and scholarly articles which help in gaining
deeper understanding about topic.
In this, to assess the extent to which employee empowerment on operational management
survey has been conducted by the researcher on 20 personnel. Further, books, journals as well as
scholarly articles have also been evaluated by the researcher related to employee empowerment
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and operational management. This in turn helps in analyzing and presenting findings in an
appropriate manner.
Sampling
In survey, sample selection is highly required because due to having limited time and
resources, a researcher is unable to conduct study on whole population (Ledford and Gast, 2018).
Hence, using purposive sampling technique, 20 personnel of Hilton hotel has been selected by
the researcher. The main reason behind considering such non-probabilistic technique is that it
helps in doing qualitative study in the best possible manner.
Data analysis
Techniques of data analysis vary in accordance with the type of investigation undertaken.
Usually, SPSS is used for analyzing and evaluating quantitative data set. In this, for meeting
research aim thematic perception test technique has been used. On the basis of this, different
themes have been prepared by considering questionnaire and associated results with secondary
findings (Taylor, Bogdan and DeVault, 2015).
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CHAPTER 4: DATA COLLECTION AND ANALYSIS
Analysing the gathered information which will be assistive and helpful as it brings the
necessary information relevant with business operations. Gathered information enables
researchers in analysing main reasons and issues behind research problems. There will be
development of effective solution to such issues which will create suitable gains for operations.
It comprises with various techniques of data collection such as primary and secondary.
Moreover, an influence of such techniques is that it will be helpful in upgrading business
information as well as managing operational practices in firm (Fernandez and Moldogaziev,
2015). Derived outcomes will be used in decision making and planning operational functions in
Hilton Hotels. Moreover, these are tow techniques which have been implicated by researchers in
terms of analysing research issues as well as suggesting suitable ways to overcome with
obstacles.
Primary data collection techniques
In contrasting with this research technique where researchers will use primary sources of
analysing research issues in market. Data will be gathered through various operations such as
focus group analysis, preparation of questionnaires, interviews as well as direct interaction with
individuals etc. This can be effective as it brings suitable gains and data collection to
professionals (Kim and Fernandez, 2017). These are the most suitable way of analysing
behaviour and personal approach of an individual towards issues. Accuracy stated in this
technique will make suitable development of plans and operations.
Questionnaire
These are set of various questions which comprised with multiple choices of answers. In
report the questions were asked to 20 personnel of Hilton Hotel on they will be asked open and
close-ended questions (Choi and et.al., 2016). Their choices of answers will enable the
professionals in developing suitable plans and policies for employees in organisation. However,
the questionnaire data base are as follows:
QUESTIONNAIRE
Question 1 Are you satisfied with current salaries and pay-offs offered by Hilton Hotel?
A. Yes
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B. No
Question 2 What are the changes you think must be added in practice?
A. Systematic operational policies
B. Rise in bonus and appropriate appraisals
C. Favourable working environment
Question 3 What are the necessary changes you want to improve in your own career path?
A. Communication skills
B. Initiative skills
C. Problem solving skills
Question 4 Does Hilton Hotel organises any campus connect programmes for better interaction
and relation with other professionals?
A. Yes
B. No
Question 5 What do you think training plays main role in better understanding and learning?
A. Yes
B. No
Theme 1 you satisfied with current salaries and pay-offs offered by Hilton Hotel
Answers Respondents Percentage
A. Yes 12 60%
B. No 8 40%
Total 20 100%
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A. Yes B. No
0
2
4
6
8
10
12
Respondents
Percentage
12
8
60.00% 40.00%
Respondents
Percentage
Interpretation: On the basis of above asked questions to the workers at Hilton Hotel in
accordance with having appropriate salaries and pay-offs in accordance with duties and jobs
performed by them. However, as per analysing outcomes, there are 12 respondents out of 20 are
in favour of this statement. It can be said that employees working in Hilton Hotel are satisfied
with the pay-offs they have in against work done by them.
Theme 2 the changes you think must be added in practice
Answers Respondents Percentage
A. Systematic operational policies 7 35%
B. Rise in bonus and appropriate appraisals 5 25%
C. Favourable working environment 8 40%
Total 20 100%
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