Analysis of Room Division Operation Management at Hilton London Report

This report provides an in-depth analysis of room division and operations management at Hilton London. It begins with an introduction to room division and its significance, highlighting the various front office services and accommodation facilities offered by Hilton London, and differentiating between the front office and accommodation services. The report then explores the services provided by the rooms division department, including housekeeping, maintenance, decoration, refurbishment, laundry, and the maintenance of a healthy environment. The importance of the front house area is discussed, focusing on staff attitude, appearance, performance standards, and staff training. The report further examines the importance of property interiors and design in effective management, including financial benefits and the creation of a comfortable environment. A comparison between Hilton Hotel and Burj Al Arab hotel is provided. The report concludes with a list of references.

Room Division Operation Management

INTRODUCTION
 Room division and operation management includes management of
various facilities and operations in hotels. In this report it has been
mentioned that how room division manager can manage various
operations in hotel Hilton London.
 Readers can get acknowledged of various front office provided by
Hilton London. Hilton Hotels and Resorts is a global brand which
provide accommodation facility to its customers. Its business is
situated in six continents and 84 countries and it has more than 570
Hotels

1.1 The accommodation and front office
services offered by Hilton London
There are numerous luxurious services are provided by Hilton London to its
customers which are mentioned below :
Front office services of Hilton London include certain services like sales
and hosting services.
Person who is responsible for managing front office services provides
information about various luxurious accommodation service to the customers
who visit the premises of Hilton London.

1.2 Difference between front office and
accommodation facilities
There is difference between services of front office and accommodation
facilities which are mentioned below :
Front Office department (FO Department) plays a vital role in the
operation management of hotels. On the other hand accommodation facility
includes various stuffs like providing hotel rooms to the guest or to provide
associated services with accommodation to the guest.

Contd….
 FO department provide information to guest about their doubts and
further they provide basic information related with product and
services offered by Hilton London. On the other hand those who are
associated with management of accommodation service doesn't
directly interact with guest.

1.4 Services provided by the rooms division
department of Hilton London
 Housekeeping and maintenance of various facilities offered
by Hilton London.
 Decoration of hotel.
 Refurbishment.
 Laundry and linen services.
 Maintenance of healthy environment

2.1 Importance of Front House Area
There are several factors which defines the importance of front house
area at Hilton London which are mentioned below :
Maintenance of attitude of staff so that better coordination can be
made between guest and staff.
Staff appearance : Appearance in a better way creates impression on
guest related with professional front.

Contd…
 Performance standards : It maintains performance standards
for presenting Hilton London in front of its customers in a
impressive way.
 Further it also provide training to staff so that organisational
objective could be achieved.

3.1 The importance of property interiors and design
to effective management at Hilton London
 Property interior designer provides better view to a hotel so that guest can
experience luxurious life at Hilton London.
 There are financial benefits of interior designing which assist management of
Hilton London for effective management of their operations. As better interior
can be helpful for creating a comfortable environment for both the customers
and staff members.
 Other than this better interior can be helpful in avoiding yearly refurbishment.

Difference Between
Burj Al Arab hotel Hilton Hotel
Accommodation indicates the
Arabic culture of living so that
better experience can provided
to customers.
Accommodation is according
to western standards that make
guest feel as a home
Colour combination is also
aggressive to attract guest
Colour combination is very
pleasant that provide better
experience

REFERENCES
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475.
Chon, K. S. and Yu, L., 2012. The international hospitality business: Management and
operations. Routledge.
Kimes, S. E., 2011. The future of hotel revenue management. Journal of Revenue and Pricing
Management. 10(1). pp.62-72.
Lo, A. S., Stalcup, L. D. and Lee, A., 2010. Customer relationship management for hotels in
Hong Kong. International Journal of Contemporary Hospitality Management. 22(2).
pp.139-159.
Persson, M. J. and Persson, J. A., 2010. Analysing management policies for operating room
planning using simulation. Health care management science. 13(2). pp.182-191.